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“Anzac Week in Canberra”
Review of Novotel Canberra

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Novotel Canberra
Ranked #24 of 57 Hotels in Canberra
GreenLeadersBronze level
Emerald, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Anzac Week in Canberra”
Reviewed May 2, 2013

My room was for the disabled so therefore it did not have any bench space in the bathroom area to put toiletries or electric equipment (like hairdriers, kettle or charging phones etc). I actually used the ironong board as benchspace. My accom was booked with breakfast which was beautifully presented with great variety and very very fresh

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank marcia-crosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,202 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
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English first
A TripAdvisor Member
Reviewed May 2, 2013

On arrival we were upgraded to an apartment room which was really great. The views from our room were terrific. The furnishings and bathroom were also great.
I cannot fault anything about our stay at this hotel.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Level Contributor
95 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed May 1, 2013

This is my second review of the Novotel Canberra. I'd previously stayed at the Novotel in 2009 and gave the hotel a decided thumbs down. I am sorry to say that it hasn't improved that much.

The renovation is done, which is a plus. The dining area is now nicer and the breakfast buffet offers much more substantial fare than what was on offer during my previous stay.

I had gotten the renovated room during my previous stay so I'll not comment further on room quality.

Service quality remains the hotel's Achilles heel.

I booked a package which included breakfast as an add-on extra. When I checked-out, my bill reflected separate package rate and breakfast charges. I didn't think much of it at that time as the final total rate looked to be within the total quoted to me during booking. I discovered the discrepancy when I finally got home and re-checked my booking confirmation with the bill. I immediately sent a complaint to Novotel and, to their credit, they replied promptly and refunded the excess charge. Still, the point is that such mix-ups should not happen.

  • Stayed April 2013, traveled on business
    • Cleanliness
    • Service
Helpful?
Thank PhTravelling_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
94 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed May 1, 2013

Stayed here with family over the ANZAC day "long weekend". Have stayed at many Novotel branded hotels here and overseas and this one is probably the best I've been to. Room was a nice and large enough to easilly accomodate our family of four. Everything we asked for was promptly attended to. Everyone, from housekeeping to front desk to valet staff made sure we had a comfortable and enjoyable stay. The Hotel is also literally steps away from all the fine restaurants and cafes in the centre of Canberra.
They had free wi fi which was great (but a bit slow).

Really can't say anything negative about this stay. Novotels can be a bit of hit and miss as they tend to be budget-intermediate. This one had a slight feel of luxury about it.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sporthead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 1, 2013

Us family of 3 stayed at this hotel, and we were impressed and satisfied with everything.
We requested a room with a view, so we were given a room with a balcony which was nice to have fresh air overlooking the streets and distant mountains. The room we booked had a double bed almost was like king bed to able to accomodate our son and 2 of us. The room was very clean, had fridge, shower ameniteies, iron, hair dryer and provided clean good sized bathroom.
There was breakfast included as part of our room Tariff and we were very happy with the variety more than enough to last till late afternoon.
The location is also top notch with walking distance to Canberra Centre shopping mall and all fast food and restaurants. We also used the gym and found the gym and pool area very well maintaned and good to use.
The service is excellent, as we left one of our electronic devices at the hotel and the hotel kindly sent it back to us free of charge.
I would recommend this hotel to anyone as I cannot find a reason not to.!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank power-g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 1, 2013

Location was excellent, only a short walk into town. The quality of the food served in the restaurant was very good. Convenient paid parking downstairs. Staff were polite and the service was good. Room configuration was a little odd as there was no hand washing facilities in the bathroom.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank AussieBob308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camden, Australia
Level Contributor
258 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed May 1, 2013 via mobile

Stayed on the 7th floor of the Novotel for 3 nights. Convenient to the city area. It was possible to walk to most places. A lot of nice restaurants and cafes situated around the hotel and city. The room was quiet and a decent size.
All in all, a very good place to stay in Canberra for business or pleasure. I would definitely consider staying again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BWS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Canberra

Property: Novotel Canberra
Address: 65 Northbourne Ave | Act, Canberra 2601, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Canberra
#12 Romantic Hotel in Canberra
#13 Family Hotel in Canberra
#14 Business Hotel in Canberra
#22 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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