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“Almost perfect”
Review of Novotel Canberra

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Novotel Canberra
Ranked #26 of 58 Hotels in Canberra
GreenLeadersBronze level
Reviewed February 13, 2013

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank weekenders2812
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,728 - 1,734 of 3,294 reviews

Reviewed February 10, 2013

The staff were all great the girl at dinner on Wednesday night was great.

This is a good hotel where we have stayed a number times in recent months
the service is great the staff are friendly even holding the lift door open(Duty manager)
one small issue I would recomend asking for a room with a walk in shower as the other
rooms have shower over a narrow bath, all though I requested a walk in shower I was
given the wheelchair accesable room! All in all a great hotel



  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dave13971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

The room was comfortable however I am not convinced that having the bathroom sink facing out to the bedroom is a good idea!
However the customer service from all staff was excellent. They were attentive polite and friendly. The buffet breakfast was one of the best I have come across. All food was cooked well, tasty and plentiful. All round it was an excellent stay and great value

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lindy004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

This is the second time we have stayed at the Novotel Canberra in conjunction with an exhibition at the National Gallery - tickets are included in price of stay. On both occasions it has been excellent value (good breakfast also included), plus on this occasion free internet. Room was good, staff faultless - even arranged good weather for us!! I hope they continue with the free internet (I believe it is on a trial). I am sure most people are like us and just want to possibly briefly check with home or family and not do hours of downloading, etc. So many hotels provide free internet these days (especially overseas) that it now seems mean when you come across a hotel that doesn't. We would recommend staying there regardless of an exhibition being on. Location also great.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sidneyxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013 via mobile

I've lost count of the number of times I've stayed at the Novotel in Canberra over the past 12 months. I've always found the staff to be friendly, relaxed and professional. Rooms are very functional for a short/business stay although some bathrooms are a bit tired. Cleaning not always as thorough as it should be.
So why have I chosen to review the hotel now?
On my most recent stay I was kept awake until 3am by the constant 'doof doof' of music from (I assume) the 'Kremlin' bar on the ground floor of the hotel building - and I was on Level 5! The bar's not a part of the hotel - so not really their fault - but it was mighty annoying (and not the first time it's happened to me).
So, while I have no hesitation in recommending the Novotel as probably the best buy in Canberra in its price range I'd advise anyone who's planning to stay there to beware the Kremlin and, if possible, get a room on a higher floor and/or at the northern end of the building (away from the lake). Sleep well!

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank The_man_in_Seat_29C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

A good stay linked with the Toulouse -Lautrec exhibition at the NGA (Novotel was a sponsor of this event). We were disappointed by the first room we were shown - the 'European' sink/bathroom arrangement seemed odd to us - the balcony would have been welcome had it not been raining heavily. Jillian at reception was very friendly and helpful in finding us an alternative room that was perfectly adequate for a short stay. The restaurant is OK - kangaroo was well cooked. Breakfast good, though the machine coffee is a let down.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dbart0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013 via mobile

Great hotel for the business traveller. Quite new rooms and central location. Lots of dining options in the area and quick checkout. The bed was particularly comfortable compared with other places I have stayed in.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank JTSVico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 28, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Canberra

Address: 65 Northbourne Ave | Act, Canberra 2601, Australia
Phone Number:
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Canberra
#12 Romantic Hotel in Canberra
#13 Family Hotel in Canberra
#14 Business Hotel in Canberra
#23 Luxury Hotel in Canberra
Price Range: $123 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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