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“POvernight stay at the Novete Canberra” 4 of 5 bubbles
Review of Novotel Canberra

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Novotel Canberra
Ranked #23 of 58 Hotels in Canberra
GreenLeadersBronze level
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3,037 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
Newcastle
Level Contributor
374 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
4 of 5 bubbles Reviewed February 3, 2013

I had requested a room away from Northbourne Avenue to ensure a peaceful three night stay. Room 737 fitted the bill.

Staff at reception and at breakfast were friendly and helpful.

Our room was very quiet and spotlessly clean. The bed was fairly comfortable, with crisp linen, good pillows and excellent bedside lighting. Towels were large, thick and fluffy.

The location of the vanity basin in the main room, whilst unusual, was manageable. The shower recess was spacious, but the water pressure was not strong. Toiletries were adequate.

Storage space was quite limited: a cupboard containing six coat hangers, a small safe, coffee/tea facilities, mugs, glasses etc.

The work desk and chair were useful, as was the lounge chair. The air-conditioning had individual controls.

Free wifi was an unexpected and very welcome bonus.

Local street parking is very limited, so the only realistic option was to pay $18 per day for concierge parking.

Breakfast was excellent: the quality and variety of the full buffet offerings ($30) was equal to five star establishments in Sydney, which charge $45 - $50.

The lap pool looked inviting, but a full schedule precluded a swim.

The location of the Novotel is central, within easy walking to shops and restaurants in Civic and Braddon.

There is one area with scope for improvement. We were offered no luggage assistance by the concierge staff, who stood around watching us and chatting. We had to acquire a trolley from the car park, load it up, and push it to and from our room. However, in the scheme of things, this was a minor quibble.

We got a great deal at a very competitive price, and were well pleased with our stay.

Room Tip: Request a quiet room on the seventh floor away from Northbourne Avenue.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Glynis031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed February 3, 2013

We chose Novotel Canberra for a three night stay over the Australia Day weekend for its central location and free breakfast promotion.
The hotel is standard Novotel with a large indoor swimming pool and spa, well equipped gym and comfortable bed. We enjoyed the variety at breakfast every morning and thought the staff handled the large crowd efficiently and politely.
The hotel is about a 20 minute walk to the War Memorial and the Parliament precinct. It is two blocks from a large airconditioned shopping mall.
One let down was the very late servicing of our room every day and the hallways were littered with room service trays for long period of time. The room next to ours had a tray with breakfast provisions which sat outside the door all day. This was embarassing when we had guests to our room for a pre dinner drink.
We would be happy to return to the Novotel for its central location however house keeping needs sharpening.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TiffyW_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed February 2, 2013

Had an allround excellent experience staying in the Novotel Canberra. Very family oriented and accommodated any request we asked for with a smile. All staff were very courteous and extremely helpful. Will definitely stay there again in the future.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank donsky_98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 28, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 2, 2013

We had a short break with our grand children, The location was great, The rooms were very cosy. Food was good,the kids wanted to stay another night, And the price was so cheap I will go back to Canberra again and stay there.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank klusenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCanberra, Front Office Manager at Novotel Canberra, responded to this review, February 26, 2013
Dear klusenberg
Thank you for taking the time to write such positive feedback. We take pride in providing guests with excellent service and a product that exceeds expectations! We do hope to welcome you back to our hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Canberra

Property: Novotel Canberra
Address: 65 Northbourne Ave | Act, Canberra 2601, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Canberra
#12 Romantic Hotel in Canberra
#13 Family Hotel in Canberra
#14 Business Hotel in Canberra
#21 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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