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“Beware of Novotel Canberra...”
Review of Novotel Canberra

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Novotel Canberra
Ranked #25 of 57 Hotels in Canberra
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3,224 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (349)
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English first
Geelong, Australia
1 review
Reviewed October 31, 2012

Great location with easy parking on edge of CBD. We were very pleasantly surprised to arrive and find our booking had been upgraded to a spaceous well appointed apartment!. As always when travelling getting a good night's sleep is high on the agenda and this was assured with Novatel's very comfortable bedding. We enjoyed a lovely meal in the restaurant and great service from the staff overall. Staying at the Novatel made our visit to Canberra easy and really enjoyable. J & S Hill

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SDHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCanberra, Manager at Novotel Canberra, responded to this review, November 5, 2012
Dear SDHill,

I am glad to hear you enjoyed your stay with us in Canberra. It is always nice to know when guests are comfortable and well-rested. I’ll be sure to pass on your comments to our restaurant staff in regards to your dining experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 30, 2012

I was given a balcony floor room at no extra cost when I told them I have a preference for a window because I need to sleep with fresh air coming in.

When I left behind my hands free mobile earplugs, they sent them to me but unfortunately sent them in an unpadded envelope so they were broken on arrival. They couldn't have been more apologetic and helpful, they replaced them with a brand new pair without a fuss.

Because of that I will always make a point of staying there!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wishingwell_fc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCanberra, Manager at Novotel Canberra, responded to this review, November 5, 2012
Dear Wishingwell_fc

It is great to know that we were able to accommodate to your requests efficiently. I apologise again for the head phones, and hope that the new ones are being used well. We look forward to having you stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 29, 2012

Room was quiet, large, comfortable and clean. Hotel location is very convenient, reasonable value for money, right at the bus station, the staff were very warm and welcome, easily walk to a variety of shopping / restaurant / bars.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
2 Thank KA_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 27, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
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Gurugram (Gurgaon), India
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 29, 2012

Was at Novotel in November 2011 for a business trip to Canberra. I was in Sydney for a week and decided to go to Canberra by using the Bus Service which I must say was Awesome. It took around 3 hours to reach the bus station at Canberra and the Hotel was right adjacent to the station.. Wow, that is awesome since you do not want to get into the expensive cabs of Australia.. They are EXPENSIVE...

Anyways, hotel is in the business district hence it has easy access to all the offices. People staying here are mostly business travelers and the hotel is quite in demand. Yes, the property is good, a bit dated though, but there are not much options in Canberra to my surprise.

The room was nice, though the view was disappointing... It had an old look to it due to the boring color of tiled floor... With the price i paid I was at least expecting Wall to Wall carpet.. Nice eating joints nearby, though Canberra itself is DEAD by 9 PM usually...

The staff was decent and helpful. Overall a great option among the very few which you have in Canberra. As said before, its expensive, hence would not book for personal trips for sure.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunnyDua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCanberra, Manager at Novotel Canberra, responded to this review, November 5, 2012
Dear SunnyDua

It is always great feedback from guests to hear that our location is convenient and aids them in their day to day activities with getting around Canberra. Thank you for taking time to provide us with this feedback.
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Cooma
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 24, 2012

The Novotel in Canberra is in an excellent location, only minutes from all major venues. The rooms are very comfortable and with a walk in shower just perfect.
The buffet breakfast was delicious.
A great place to stay.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoJonesCooma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this review, May 27, 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Canberra

Property: Novotel Canberra
Address: 65 Northbourne Ave | Act, Canberra 2601, Australia
Phone Number:
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Canberra
#12 Romantic Hotel in Canberra
#13 Family Hotel in Canberra
#14 Business Hotel in Canberra
#22 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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