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Reviews (3,505)
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2,488 - 2,493 of 3,505 reviews
Reviewed March 15, 2012

Good, clean, modern hotel rooms. Central location. Good shopping and restaurants close by. Staff were friendly and helpful.

Room Tip: Parking is extra cost although street parking is available. Buffet breakfast is very good. It is generally an extra cost. However booking it at check in gives a discount. Higher floors reduce street noise.
  • Stayed: March 2012, traveled as a couple
    • Value
    • Location
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Thank slhardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Accor traveler
Candelo NSW
11
Reviewed March 14, 2012

  • Stayed: March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelCanberra, Director of Sales at Novotel Canberra, responded to this reviewResponded March 15, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 13, 2012

A large buffet breakfast was an added bonus during my stay. Even the bar has happy hour specials for those that want to chill in the hotel before heading out for the evening. The pool and gym are of decent size and there is even an outdoor area near the pool to watch the Canberra skyline.
The rooms have all the typical hotel amenities that you would expect plus a small balcony.
I would use this hotel again because it represented good value and is centrally located in the CBD.

Room Tip: Reset the air-conditioning when you return to your room as the room entry card turns off power once you take the card.
  • Stayed: March 2012, traveled with friends
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1  Thank ExoticKoala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2012

The Novotel Canberra is a comfortable place to relax and recover after visiting the many attractions Canberra has to offer. It is situated on Northbourne Ave in the Canberra CBD. A short 5 minute walk from the hotel will have you in the main shopping area with a wide choice of eating out options. The hotel is also close to many of the major tourists actions in Canberra. The War Memorial, National Gallery, High Court and Parliament House are all within a 15 minute drive of the hotel. The rooms are clean, well appointed and comfortable. We booked an executive room with a king bed. The buffet breakfast in the morning was excellent with plenty of options. The staff were friendly, courteous and very helpful. My only criticism was that noise from a nearby nightclub made it a little difficult to get off to sleep and the car parking was congested. Both these criticisms are minor and did not effect our overall stay.

  • Stayed: February 2012, traveled as a couple
    • Value
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1  Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2012

Stayed with a group of family and friends for 4 nights. Rooms were all clean and functional. We had room service breakfast and the buffet on various days, both were good. Lovely fresh fruit salads.

Reception staff were prompt and courteous. The pool heater was out of order when were were there, which was disappointing especially for the kids.
The service during the day time at One (their restaurant on level one) was very slow. Waited for nearly 15 mins and when the staff member did appear, there was no apology or explanation as to why there was no service. Suggest they need a bell or additional staff there during the daytime. Having said that, the food at One was delicious. Several of our group kept coming back for their Chocolate Nemesis.

The location of the Novotel is great. Easy walk to shops and restaurants. Had the weather been better we would have walked more. There is a convenience store downstairs which has long hours. Very handy for forgotten items and snacks. Much cheaper than mini bar prices.

All-in-all a solid hotel which I would happily return to.

  • Stayed: March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank aussiefam5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan F, General Manager at Novotel Canberra, responded to this reviewResponded May 27, 2016

Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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