Having booked using "loyalty points" (1 room), paying full rate with another, we were given room 212 nearest a "Plant Room" - which is noisy in the middle of the night.
This was compounded by the Air Conditioner only working on full - making sleep near impossible.
The bathroom was also a little dirty/shabby.
The hotel appeared to be about one quarter full at the time - so no pressing reason to use that room.
Management offered a 50% cost reduction (and further still a Club upgrade on a future stay).
We both would have preferred a decent night’s sleep giving no reason to complain.
I doubt the offer of a free club upgrade will be used.
- Official Description (provided by the hotel):
- Heritage Listed Hotel which retains many of the classic Art Deco design elements of the original building built in 1924. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Canberra
- Canberra Hyatt