The title of the review can be explained by the fact that the customer service of the hotel was outstanding and places it above most standard Hyatt hotels, however, the tired feel of the hotel never quite allows for a Park Hyatt experience (Park Hyatt is the higher level of Hyatt hotels).
From the bell boys, to reception (fantastic Stephen!), the customer service was spot on. Very polite, friendly, everything that could be expected. We had a nice lunch at the restaurant where the food was modern Australian (International mixture of flavours), but like another reviewer pointed out, it could have had more local produce as Canberra is surrounding by a well regarded farming community providing excellent foods. Our standard King room was spacious, glorious bathroom, relaxing.
The hotel itself has a faded appearance, the choice of carpet colours (or is it the age) doesn't give a pampering feel. There was a nice pianist and high tea when we stayed. Because the hotel is the only 5 star hotel in Canberra, many locals come to the restaurant / lounge which is fine - but for our high tea it seemed that the girls were a little over run by the shear number of people and could have made a tiny little more effort to smile a little. Aside from this morning tea event, the hotel was quite.
But that's a little gripe on an otherwise enjoyable stay.
- Official Description (provided by the hotel):
- Heritage Listed Hotel which retains many of the classic Art Deco design elements of the original building built in 1924. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Canberra
- Canberra Hyatt