Location and room service menu quality/variety is fantastic. The fit-out is a bit tired and in need of renovation. Easy, plentiful outdoor parking right outside the front of the hotel is great after all the underground carparks you find everywhere else. They also provide a valet parking service which we didn't use. Evening walks/jog around the lake is the perfect antidote to business meetings. The one gripe I have is the inconsistent service. Despite staying there 6 times in one month and having a couple of special requests recorded on the database it was a lottery as to whether it was provided or not (even after asking at reception during check-in when they confirmed with Housekeeping it was done, only to find it wasn't when we got to the room). I mentioned it at check-out and was surprised when the staff member replied 'well one out of two isn't bad'. Had we not made numerous requests (over a dozen or so times over the course of the month) I would not have been annoyed, however, for a 5 star hotel this is poor attitude and service.
- Official Description (provided by the hotel):
- Heritage Listed Hotel which retains many of the classic Art Deco design elements of the original building built in 1924. ... more less
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- Also Known As:
- Hyatt Canberra
- Canberra Hyatt