My daughter, friend and I used this hotel as a base for our Canberra visit. Its location - close to the National Art Gallery etc was perfect. The bathroom was sheer luxury, even if we had to go out and buy some bubble bath to make full use of the bath. There was no noise from any of the other rooms, even while sitting on the balcony, and the beds (including the extra one they brought in to make 3 singles) were extremely comfortable. No views because of the trees, but the foliage around the balcony gave it a private feeling.
The staff couldn't have been more helpful and friendly, especially the doormen and the receptionist who was happy to tell me the history of the hotel when I wandered down to reception around midnight.
The woman at the pool and gym was very sympathetic of my fear of being seen in a swimsuit for the first time in about 15 years, explained everything I needed to know about the sauna etc and put me completely at ease. Although, walking back through the hotel to my room, through what seemed to be a staff Christmas party with women in lovely evening dresses, after just coming out of a shower with a towel wrapped around my hair, was a little daunting.
Choosing to pay the small cost for valet parking meant my car was ready for us by the time we got down to the front door, and it was beautifully cool - an important consideration in 40C temperatures. Only the valet parking is undercover, the other guest parking is in full sun.
The only real criticism I have is the meals. When we first arrived we wanted a light snack and ordered from that section of the room service menu. No way could any of what we received be considered 'light'. My ham and cheese toasted sandwich had 3 layers of bread, a whole pig, and enough cheese for a fondue. My friends both ordered from the children's menu and were unable to finish their meals because of the size. Goodness knows what a family with young children could possibly eat in this hotel!
The restaurant was over priced for what was a fairly basic al la carte menu. The steak I ordered certainly wasn't rare (perhaps the chef assumed I didn't understand the term).
A full buffet breakfast was included in our booking, and there was certainly a good selection of dishes to chose from, but what was with having to ask for butter? After looking everywhere for a dish of butter, we asked a waitress, who brought out one small potion for each of us. After spreading it on one slice of toast, we asked for more. And could we please have some vegemite? Every jam you could ever want was available, in large bowls and jars, but no vegemite or peanut butter. Our request for vegemite seems to take the staff by surprise, but after several minutes they managed to find some. But could we please have a little more butter to use with it? I had no idea there was a butter shortage in the ACT that necessitated a strict rationing system.
Having said all the above about the food, I should add that we also had access to the Ambassador Lounge and took more than full advantage of it. Beautiful canapés, fresh oysters, any beverage you wanted, friendly staff, and quiet, relaxing areas to read in peace.
All-in-all the Hyatt Canberra is a hotel I'll be happy to stay at again.
- Official Description (provided by the hotel):
- Heritage Listed Hotel which retains many of the classic Art Deco design elements of the original building built in 1924. ... more less
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- Also Known As:
- Hyatt Canberra
- Canberra Hyatt