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Ibis Styles Canberra Narrabundah
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Reviews (939)
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Reviewed April 28, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ibis_Styles_Canberra, Manager at Ibis Styles Canberra Narrabundah, responded to this reviewResponded May 10, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 27, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ibis_Styles_Canberra, General Manager at Ibis Styles Canberra Narrabundah, responded to this reviewResponded May 10, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 27, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ibis_Styles_Canberra, Public Relations Manager at Ibis Styles Canberra Narrabundah, responded to this reviewResponded May 10, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 26, 2014

We had a great start to our holiday as it was our anniversary and we received a complimentary bottle of wine which was very nice. Staff were friendly. However the room itself was very poky. Only one chair for two guests, very dim lighting and no natural light de to recessed window. The shower pressure was great. Our room did not get serviced one day when we went out, when I came back i rang reception and the receptionist gave us some fresh towels, however no tea bags and said she didnt know how to make a bed... so she just didn't. We normally wouldnt but had had a long busy day. There were not enough car parks for units. The unit was cramped and you could hear other people in their units around you. We would try somewhere different next time even if it meant travelling further.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank butw8therzmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis_Styles_Canberra, General Manager at Ibis Styles Canberra Narrabundah, responded to this reviewResponded May 10, 2014

Dear Guest,

I sincerely apologise for the sub-standard level of service you were subjected to during your stay. There is simply no excuse and I was extremely disappointed to read your feedback. I invite you to contact me on gm@ibisstylescanberra.com.au to further discuss your stay and should you choose to stay with us again, I would be pleased if you could contact me personally so that I can take care of your reservation as well as provide you with a complimentary upgrade.

Thank you for taking the time to write and I hope to hear from you in the near future.

Kind Regards

Adriaan Du Plessis
General Manager

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Reviewed April 24, 2014

We have stayed here a few times but this was our first time with our young baby. Rooms are quite basic but clean and functional. Bringing along a few things from home, we had everything we needed. We were thankful for the decent sized fridge, complimentary bottles of water, good amount of space and storage options. The hotel kindly provided the use of a microwave, however we had to follow this up a few times despite pre-arranging it before our stay. Staff were pleasant and friendly. We got a good deal through Wotif but have since found a better one through Groupon! Great value for Canberra, although you need to have your own transport. We look forward to staying here again soon.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Aliup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis_Styles_Canberra, Public Relations Manager at Ibis Styles Canberra Narrabundah, responded to this reviewResponded May 10, 2014

Dear Guest,

Thank you for your review of your stay at Ibis Styles Canberra. We have taken note of your concerns on our service with regards to the microwave in your room and understand the frustration this must have cause upon your arrival to our hotel.

At the same time, we are glad to understand that you found our rooms and the additional amenities to your satisfaction.

We look forward to welcoming you again in the near future.

Kind regards, The Management Team

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