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“Excellent”
Review of Diplomat Hotel

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Diplomat Hotel
Ranked #12 of 57 Hotels in Canberra
Certificate of Excellence
Woronora, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
Reviewed March 17, 2014

My Husband and I stayed for 2 nights for our 10 year wedding anniversary in the king spa suite the room was lovely the peddles on the bed was a nice touch the staff were very helpful and friendly, we dined in the restaurant at the motel and the food was outstanding defiantly be staying here again with the family next time

Room Tip: Corner suite seem to be bigger
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juleswest73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, General Manager at Diplomat Hotel, responded to this review, April 27, 2014
Hello,

Thank you for taking the time to let us know how your stay was. I am very pleased that you enjoyed your time with the hotel and hope that this helped you to celebrate such a momentous occasion.

Hope to see you here again soon

All the Best

The Diplomat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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626 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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  • German first
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English first
Melbourne
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 10, 2014

We stayed for 4 nights in March 2014 and had a very comfortable stay. The room was quite adequate, and clean. The building was quiet. I liked the book loan system at the front desk which allows guests to leave a book or take a book left by others at no charge. Staff are very pleasant. I thought it was very good value for money.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MargaretA2012-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 7, 2014

Fabulous position to see all the exhibitions, galleries and Parliament
Breakfast quality only average, but you do have Manuka 500 metres away to compensate
Great parking,clean and convenient, would stay again

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lindsay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 2, 2014

Although the hotel is well positioned and our room was large, clean and quiet we will never go back. Who wants to shower in cold water in Canberra? Even this I might have forgiven but on reporting the fault I was told that the hotel knew, 24 hours earlier, that the fault was known. That is, the hotel knew, as I checked in, that I would end up taking a cold shower while staying there. Inexcusable.

Room Tip: If they fix the plumbing you might like it.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mazza3750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, Manager at Diplomat Hotel, responded to this review, March 16, 2014
Hi Mazza3750,

I appreciate your honest review and agree that having no hot water is one of those classically inexcusable faux pas in a hotel. Unfortunately this particular issue is also one which can only be discovered when it is too late and guests have been affected.

The hotel's boilers went down sometime between 10pm and 7am on the Saturday evening of your stay. As soon as we were alerted to the issue (on Sunday morning) our Maintenance Manager was called in to restart the system. The turn around of this repair job was approximately one hour and it took about another 30minutes for the circulating water to come to temperature.

Please do not take this as an excuse for the incident but merely an explanation of why hot water issues take some time to be resolved in a larger building.

I do hope that you will consider the hotel again during one of the other 99% of times when we do have excellent hot water pressure.

All the Best

The Diplomat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 27, 2014 via mobile

This is a lovely hotel reminiscent of colonial Singapore. The staff are welcoming and very helpful indeed. Rooms are spacious and well maintained. There are little extras that make your stay special - daily newspapers, fruit, book exchange. There is a nice little bar which has a happy hour six days a week, closed Sundays. We didn't use the restaurant but it seemed popular. Would highly recommend

Stayed February 2014, traveled with friends
Helpful?
2 Thank Katetherat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 6 Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 24, 2014 via mobile

Had a 2 night stay with the fam. The staff were professional and friendly. The room was big, the beds comfortable, the air con effective and the location good. Had no noise from the traffic. Had a swim but the pool could have done with a good skim - plenty of bugs. The shower was great with really good water pressure. Had the buffet breakfast. That rates poorly both for quality and price. Sausages were awful. Scrambled egg was ok but like the mushrooms, somewhat dry. The stay was enjoyable but expect more for the price

Stayed February 2014, traveled with family
Helpful?
Thank TokyoRocker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, Manager at Diplomat Hotel, responded to this review, April 13, 2014
Hi There Tokyo Rocker,

Thanks for the feedback. During February we had a new cook in the kitchen over the breakfast shift. This cook is no longer with the hotel and I expect that the quality of our breakfast offering has only increased since his departure.

Hope to see you here in the ACT again soon!

All the best

The Diplomat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 24, 2014

Beautiful hotel, amazing room (King Spa Suite), great facilities and the loveliest staff I've had the pleasure of meeting in a long time. Would definitely recommend for anyone. Plus, free wireless and free parking!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ARGH_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diplomat Hotel

Property: Diplomat Hotel
Address: Cnr Canberra Ave & Hely St | (2 Hely St), Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Canberra
#17 Romantic Hotel in Canberra
Price Range (Based on Average Rates): $
Hotel Class:4 star — Diplomat Hotel 4*
Number of rooms: 67
Official Description (provided by the hotel):
The Diplomat Hotel is located in the heart of Manuka-Kingston - an easy walk to the best that Canberra has to offer! ... more   less 
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Also Known As:
Diplomat Canberras Boutique Canberra

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