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“Thanks Fiona”
Review of Diplomat Hotel

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Diplomat Hotel
Ranked #12 of 57 Hotels in Canberra
Melbourne, Australia
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Thanks Fiona”
Reviewed December 8, 2013

Our group of family and friends stayed two nights for a wedding in Canberra and chose the Diplomat for its location and standard.
The reception staff were very cheerful and friendly, but our group's favourite was the lady who seemed to run the bar and restaurant. A prodigious memory, Kiwi accent/sense of humour, and helpful nature lifted our stay above what was expected.
The classic style of the hotel is augmented by rooms with modern appointments, lovely bedding and a quiet setting (or is that just normal for Canberra at night?).
We enjoyed an evening meal in the restaurant easily satisfying the diverse dietary preferences of our group. Recommended.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gee-Dee-50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, Manager at Diplomat Hotel, responded to this review, December 12, 2013
Hi there Geoff,

Thank you for the positive and glowing review of the hotel and our Restaurant manager, Fiona.

I'm glad that you enjoyed your time with us and will be sure to pass your feedback along to the team

All The Best

The Diplomat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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572 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Canberra, Australia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 7, 2013

I stayed for a friends birthday and the check in experience was very pleasant.

The bed was comfy and the TV was off a good size. It was only a short trip so I didnt see much of the hotel.

The room i stayed in did need a little bit more tender love and care to them, the carpets were stained and the bathroom are in need of a good scrub.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jess24_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, Manager at Diplomat Hotel, responded to this review, December 12, 2013
Hi There Jess 24_12,

Thank you for your review on the hotel. I am glad you have enjoyed your time with us and have shared your recommendations with the ladies in Housekeeping.

We hope to see you again soon to show you how your review has helped to better our hotel!

All the Best

The Diplomat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 1, 2013

Stayed overnight and loved it. Very private (only spoke to staff when we arrived and when we left), rooms are spacey and have a tv in the living room and bedroom. Bed was very comfortable and will be staying there again.

  • Stayed November 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Rod F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Coast NSW
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 22, 2013

I travelled with my mother for just one night. The rooms are spacious. We were given a room with two queen size beds. The beds were comfortable with a choice of pillows. The room had table and chairs and a good television. The hotel is a little dated and carpet needs replacing in the room we stayed in but it is definitely clean. Large bathroom with hairdryer and toiletries. I did request a quiet room as it is on Canberra Avenue. I loved that it had a balcony and we could leave the door open for fresh air. We booked on Wotif and received a great deal including a fantastic buffet breakfast. Parking was free and undercover with plenty of spaces. Staff were helpful and attentive. Free Wi Fi was fantastic with no limit. Close to everything but a car is needed if you need to get to the city. Restaurants close by were fantastic. I would stay here again.

Room Tip: Ask for a quiet room.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grevilleabrae5761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, Manager at Diplomat Hotel, responded to this review, December 12, 2013
Hi there GrevilleaBrae5761,

Thank you for the positive review. I am pleased to report that some of the areas of weakness that you mentioned have already been targeted by management and are scheduled for rectification in 2014.

I'm glad that you enjoyed your time with us and will be sure to pass your feedback along to our staff.

All The Best!

The Diplomat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shepparton, Australia
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 18, 2013

Stayed here on the 18th of November, 2013 while on a business trip to Canberra with a work colleague. I could not fault the hotel in any way, with extremely comfortable and spacious rooms, luxurious beds, strong water pressure in the shower and a very cosy and inviting lounge and dining area. Staff were extremely courteous and obliging, plenty of undercover parking, free wi-fi and quiet rooms, I would certainly recommend this hotel.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thelma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 18, 2013

This is an older property but still stylish and clean. The pleasant surprise for me was the size of my room which easily held 2 queen beds a round occasional table and 4 comfy leather tub chairs as well as a good size desk and chair. It was not luxuriously furnished but is certainly not downmarket, just a little dated. I found the free wi-fi a bonus. The bathroom was quite modern and more than adequate.

The bed was very comfortable and had a good selection of pillows. There was even a small balcony which allowed me to open the room up for some bracing Canberra fresh air at times. the area is quiet and I had a good sleep each night of my stay.

My room would be very suitable for a family of 2 adults and 2 children or even for 4 adults.

It is within easy reach of all the important sites in Canberra and quite close to the Kingston and Manuka shopping areas with their great variety of quality restaurants. However it is not in the Canberra CBD so a car is really a necessity, but this is no big deal since most sites of interest are no more than 9 or 10 minutes away by car. There is plenty of free parking onsite including a generous area of undercover parking.

The staff were very helpful and obliging.

Given that I was in Canberra in a Parliamentary sitting week, the price was very good and I had great value for money. I will certainly keep this property in mind when next visiting Canberra.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NeilB750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, Manager at Diplomat Hotel, responded to this review, December 12, 2013
Hi there,

Thank you for your in depth and positive review of the hotel. You will also be pleased to know that many changes are planned for 2104, some of which will address the weaker points from your review.

I am pleased that you enjoyed your time with us and will be sure to pass your feedback along to our staff.

All The Best

The Diplomat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 6, 2013

A very quiet and comfortable boutique hotel within easy reach of all the important sites in Canberra such as Parliament House, the National Gallery and National Library. Meals including breakfast were very good. Hotel staff were very helpful and responsive at all times. The room was well apponted and spacious. Plenty of car parking available

Room Tip: Bets rooms are at the back away from the main road
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johnsydney11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, Manager at Diplomat Hotel, responded to this review, December 12, 2013
Hi there Johnsydney11,

Thank you for the positive review. I'm glad that you enjoyed your time with us and will be sure to pass your feedback along to our staff

All The Best

The Diplomat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diplomat Hotel

Property: Diplomat Hotel
Address: Cnr Canberra Ave & Hely St | (2 Hely St), Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Canberra
#17 Romantic Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Diplomat Hotel 4*
Number of rooms: 67
Official Description (provided by the hotel):
The Diplomat Hotel is located in the heart of Manuka-Kingston - an easy walk to the best that Canberra has to offer! ... more   less 
Reservation Options:
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Also Known As:
Diplomat Canberras Boutique Canberra

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