Stayed here for the weekend, the 3rd visit. The hotel appears to have gone downhill from previous visits. The room was poorly maintained, TV channels suffered from electrical interference making watching movies useless, light switch not working, light bulbs requiring replacement. In addition shower screen cover did not prevent water flooding the bathroom floor. Reported lights 3 times to 3 different concierge attendants and nothing was on record from previous calls and nothing fixed by the time we left. Night concierge said not familiar with rooms so cannot help, he called a supervisor who apparently could not help as they were not familiar with the rooms either. Got the feeling they could not be bothered. . A change of room was finally offered, but we really could not be bothered for the last night as luckily we came home late and left early so did not need to spend much time in the room.
Even though low cost, I expect the room to be functioning and simple repairs to be carried out and recognition of requests for repairs. No mention or apology for any of this on checkout.
Spend a bit more for
- Official Description (provided by the hotel):
- The Diplomat Hotel is located in the heart of Manuka-Kingston - an easy walk to the best that Canberra has to offer! ... more less
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- Also Known As:
- Diplomat Canberras Boutique Canberra