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“Gone downhill, poorly maintained” 1 of 5 bubbles
Review of Diplomat Hotel

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Diplomat Hotel
Ranked #14 of 58 Hotels in Canberra
chicago
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Gone downhill, poorly maintained”
1 of 5 bubbles Reviewed September 22, 2013

Stayed here for the weekend, the 3rd visit. The hotel appears to have gone downhill from previous visits. The room was poorly maintained, TV channels suffered from electrical interference making watching movies useless, light switch not working, light bulbs requiring replacement. In addition shower screen cover did not prevent water flooding the bathroom floor. Reported lights 3 times to 3 different concierge attendants and nothing was on record from previous calls and nothing fixed by the time we left. Night concierge said not familiar with rooms so cannot help, he called a supervisor who apparently could not help as they were not familiar with the rooms either. Got the feeling they could not be bothered. . A change of room was finally offered, but we really could not be bothered for the last night as luckily we came home late and left early so did not need to spend much time in the room.
Even though low cost, I expect the room to be functioning and simple repairs to be carried out and recognition of requests for repairs. No mention or apology for any of this on checkout.

Spend a bit more for

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank travelleraust03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, General Manager at Diplomat Hotel, responded to this review, October 27, 2013
Hi travelleraust03,

Your review has raised some serious concerns, not just due to the maintenance issues, but more so due to our inability to rectify the issue to your satisfaction.

Please be assured that this is not a regular occurrence in the hotel. In the two months that the new management has been in operation, a larger investment and resources have gone into the maintenance of the whole property. In fact, as I write this, we are 2 televisions shy of completing the instal of SMART TVs across all rooms to offer guests a better quality of entertainment and potential for new services.

I hope that you will give the hotel another chance to host your accommodation and welcome the opportunity for future reviews via this website.

All the best

The Diplomat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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460 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
2 reviews
5 of 5 bubbles Reviewed September 19, 2013

My wife and self along with our daughter and her children booked two rooms at this property for our visit to the opening day of "Floriade" in Canberra. The building itself, looking more like an Embassy has that welcoming feeling about it but we found the front desk staff offered nothing short of excellence in guest service. We were all made to feel very special. Our rooms were clean, furnished nicely with an extremely thick and very comfortable mattress.
Our breakfast was included and proved to be more than we needed.
When in Canberra next, the "Diplomat" will be our choice of accommodation.

Kez,
Gold Coast.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nyngan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, General Manager at Diplomat Hotel, responded to this review, September 22, 2013
Hi Kez,

Thank you so much for your feedback. I will ensure that all the team are made aware of the positive impact that their efforts have resulted in.

Looking forward to seeing you back here

All the best

The Diplomat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed September 11, 2013

I stayed mid-week and the hotel appeared deserted. The property advertises free wi-fi but I couldnt get a tablet to connect. The only help from reception - wait 5 min then try again and if it doesnt work there is nothing we can do. It didnt work.

Property is supposed to have Foxtel - no channels were available on the television so I suspect the bill hadnt been paid. They claim to have a gym - one old step machine and an antique bike.

I chose to dine in an ordered a basic steak and steamed vegetables...they couldnt make the two dishes arrive together.....because "it was taking a long time for the water to boil". In the end they took the vegetables (that arrived after I had finished the steak)...off the bill. AND there was only one other guest in the restaurant.....

Cant recommend this one - steer well clear.

Room Tip: I got upgraded and it was simply the same room with more bare floor....not worth paying for.
See more room tips
  • Stayed August 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, General Manager at Diplomat Hotel, responded to this review, September 12, 2013
Hello Elizabeth,

Thank you for taking the time to provide feedback on the hotel.

With the looming election, August was a very quiet month for the ACT which, coupled with the hotel ownership change in mid August, is likely what gave the impression that the hotel was deserted.

Clearly there were issues during your stay which I would like to apologise for. As the new Manager of the hotel I would like to assure you that we are committed to improving the guest experience across the board. As a part of this we are already auditing all procedures and service levels and have also already begun improving facilities such installing new SMART TVs throughout the hotel.

Without sounding cliche, I would like to thank you for your feedback. As a new manager to the hotel I have found your comments very helpful in adjusting our offering to future guests.

Regards

Rowland Fischer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
59 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

This is the 2nd time for me at the diplomat, this time travelled with the kids. Had a room comprising of 2 queen beds. Beds comfortable and room big enough. Free wifi good for iPods and iPads. Ate dinner in hotel restuarant, found the food good and value for money. Staff very good , just like last visit. The diplomat is a little dated but if you overlook that it is good value. Definitely stay again

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MrDigby100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, General Manager at Diplomat Hotel, responded to this review, September 15, 2013
Thank you for your feedback.

The hotel has been under new management for almost a month now and we aim to offer even more value for money while we update and improve on the service and facilities at the hotel.

I hope to see you around the hotel again some time soon

Regards

Rowland Fischer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

I recently booked a number of people into this hotel for a weekend event. The rooms are average but the service is very good. So I got well priced rooms with breakfast with helpful staff who contributed to a good weekend event. Guests were far enough away to stay at the hotel for the event but close enough to Manuka, Griffith Kingston if they really had to escape. I would use this hotel again.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jane2901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, Australia
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed September 3, 2013

The hotel is an older building with decor to match. The room was clean, and large, with a balcony. We had the spa suite, and the room needed airing as it smelt a bit musty on arrival.
The restaurant downstairs was convenient and offered enough choice on the menu. It was overpriced as hotel restaurants usually are, but we were glad to use it for the convenience of not having to go out again after a long drive.
Would stay here again.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MiniMusicology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowland F, Manager at Diplomat Hotel, responded to this review, September 18, 2013
Hello,

Thank you for providing feedback on the hotel. I am very pleased that you would stay with us again.

The hotel has had a recent change of ownership and I am pleased to report that, with a number of changes already underway, the new owners are committed to improving on an already well established hotel.

I hope that you have the chance to experience these changes when you next visit the ACT

All the best

The Diplomat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed August 31, 2013

A good hotel, in terms of facilities and room size, comfort and cleanliness. Comfortable bed, large rooms, reasonable gym, nicely appointed restaurant, friendly staff. The location is also good if you don't mind a short walk to the restaurants of Manuka. However some of the details are letting the place down a bit. The wi-fi refused to work (wrong password it said despite staff assurances to the contrary) on a device that has worked perfectly everywhere else, the foxtel channels listed in the guide in the room did not work, the ABC was not available on the tv, and it was a quiet night in the restaurant with pretty ordinary service.

Room Tip: Not a lot of difference between the rooms from what I could see
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diplomat Hotel

Property: Diplomat Hotel
Address: Cnr Canberra Ave & Hely St | (2 Hely St), Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Canberra
#17 Romantic Hotel in Canberra
Price Range (Based on Average Rates): $
Hotel Class:4 star — Diplomat Hotel 4*
Number of rooms: 67
Official Description (provided by the hotel):
The Diplomat Hotel is located in the heart of Manuka-Kingston - an easy walk to the best that Canberra has to offer! ... more   less 
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Also Known As:
Diplomat Canberras Boutique Canberra

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