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“An update on my Trip to Canberra” 4 of 5 stars
Review of Crowne Plaza Hotel Canberra

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Crowne Plaza Hotel Canberra
Ranked #16 of 58 Hotels in Canberra
Certificate of Excellence
Perth, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“An update on my Trip to Canberra”
4 of 5 stars Reviewed January 30, 2013

I formerly wrote a review on the Crowne Plaza Hotel in Canberra prior to my visit and wanted to update the review after my visit to advise how it went. Unfortunately you can not write a review on the same place within a 3 month period.
My review can now be written.

The Crown were absolutely fabulous and very accommodating. When we arrived for check in our room had been updgraded from a boring street view to a beautiful garden view. There was an envelope in the room full of information tailored to my needs. I had had a phone conversation with the hotel while I was based in Perth prior to my visit as I had never been to Canberra and wanted to know what I could possibly do whilst there. I was advised to all things that I would like and would never have otherwise known about. This envelope contained all that information. It was like a beautiful gift, one of which really touched me. A personal touch, was very well appreicated. It even contained a personalised letter, that was informative, personal and very friendly.

The hallway smelt like vanilla.
The beds were comfortable.
Everything was within walking distance.

We had a lovely time and if I were to ever return I would stay at this hotel without any hesitation.

Regards
Priscilla

Room Tip: Speak to the hotel in advance, they are more than happy to help make this a fabulous visit to Canber...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank PriscillaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review, January 31, 2013
Dear Priscilla,

I recall your previous review very well and am thrilled that we had such a positive impression that you have though to update after such a long time. Thank you so very much.
I do hope we will see you again in Canberra soon and have the chance to build further on the great experience from last year.

Yours Sincerely
Matt Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,200 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (305)
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English first
Sydney, Australia
Level Contributor
207 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed January 27, 2013

The Crowne, maybe attached to the Casino, but one can ignore that as it is via a footbridge and around the back. It is a good 4-5 star hotel with parking (additional $18) but in a walk to almost everything location.

Typical 5 star has in house dining, restaurant, King size beds (in some rooms). Service is excellent. Pretty hard to fault.

Room Tip: The higher the better - facing outwards. It the budget doesn't stretch to the higher rooms - fac...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sbadert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review, January 31, 2013
Dear sbadert,

Thank you for your review. Ou rlocation is often commented on and I'm glad it worked well or you. More pleasing are yopu wonderful comments on the service received, thank you.
We appreciate you choosing us and do hope we'll have the chance to welcome you back on future trips to the Nations Capital.

Yours Sincerely
Matt Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
232 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed January 27, 2013

Great staff and a brilliant location that allows you to walk to central Canberra. Rooms are a good size and whilst a bit dated it had everything you could need. Breakfast is very good quality and range. Nothing to complain about here - will be back.

Join the Club Rewards program before you book. It is free and will give you perks like late checkout and express check in. If you are lucky, as I was, you will get a free room upgrade.

Room Tip: Park view is nice and better to get the end of the hotel away from the Casino just in-case.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review, January 31, 2013
Dear ozziemale1964,

Thank you for your review. It was particularly pleasing to read your comments about value from our loyalty program. Our Priority Clubv guests are an absolute focus at all times and we strive to ensure we are delivering value in return for these regular guest loyalty. Thank you for joining and for choosing Crowne Plaza Canberra. We look forward to welcoming you back.

Yours Sincerely
Matt Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 26, 2013

We really liked this hotel. It's a good, reliable hotel in a great location with windows that open to get fresh air. It looks like they ran out of money when they refurbished the room as the bathrooms are only half refurbished, but that was no big deal. The bathrooms are just a bit dated, but very practical and serviceable.

Room Tip: Ask for a room with a park view.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MandM27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review, January 31, 2013
Dear MandM27,

Thank you for your review. Great to read that the location and facilties suited your needs and that you have experienced good consistent service. We are continuing our refurbishment efforts and I do hope you will enjoy the new elements as they are completed through 2013.

Thankyou again.

Yours Sincerely
Matt Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton Abbot, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 23, 2013

We had 2 nights at the crown plaza hotel in Canberra as part our tour around the southern part of Australia. This was by far the best hotel we stayed in and the staff were very friendly and couldn't do enough for you. Whilst we only had breakfast in the hotel it was very good and reasonable value comapered to a number of other hotels we stayed at. The hotel was very clean and modern and in a good location which was very well located for central Canberra. There was a great walk around Great Burley Griffin Lake and the War Memorial is a 15 minute walk away and well worth a visit.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BertieBasset1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review, January 31, 2013
Dear BertieBasset1957,

Thank you for your review and for the wonderful recommendation. High praise indeed and we are really thrilled to have been able to impact your stay so positively. This is absolutely our goal.
Thank you for choosing to stay with us and we look forward to the chance to welcome you back.

Yours Sincerely
Matt Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 23, 2013

When we arrived they greeted us with bottles of cold water. We'd just travelled from Sydney on THAT day when temperatures reached 48 degrees (Friday 18/1/2013) so the water was gratefully received. They were very welcoming and as we're with Priority Privilege there were extras like packets of snacks and late checkout.
The room was quiet, complete with blockout blinds, a comfortable bed, lots of pillows and a good sized bathroom, Nice view over the park.
I'm not into walking but this hotel was within walking distance of the shops even for me. The casino is right next door.
We'll be back.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank RCD2012_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review, January 31, 2013
Dear RCD2012_12,

Thank you for your review. "That Day" was tremendously hard on anyone travelling and I'm thrilled we were able to provide some relief when you arrived. We try very hard to find opportunities to deliver the best guest experience to support our great location and I'm really pleased to read of the impact our efforts had on your stay.
Thank you for choosing us and we look forward to the chance to welcome you back.

Yours Sincerely
Matt Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 21, 2013

Stayed here on a package rate through hotel website - "Toulouse Lautrec" exhibition at National Gallery. Package included king size bed, parking and two "untimed" tickets costing $50 to the exhibition. Great value IMO.
Was upgraded to a park-view at check in (Priority Club Gold Member).
Room was very clean and well kept but bathroom in need of modernisation.
Hotel check-in staff and concierge extremely friendly and helpful. Check-out time of 11am very convenient.

Hotel in a great position adjacent to Casino and walking distance to cafes, restaurants and pubs. Large shopping mall with everything from ALDI, Myers, David Jones etc to BOSS across the road.

Would definitley stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mandmshow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew A, Manager at Crowne Plaza Hotel Canberra, responded to this review, January 31, 2013
Dear mandmshow,

Thank you for your review. I'm thrilled that the location suited your needs, you felt you received great value and of course that your wonderful loyalty through our Priority Club program was recognisd by the team.
Thank you for choosing us and we look forward to welcoming you back to Canberra and our other Crowne Plaza hotels.

Yours Sincerely
Matt Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Canberra

Property: Crowne Plaza Hotel Canberra
Address: 1 Binara St, Canberra 2601, Australia
Phone Number:
Location: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Canberra
#11 Family Hotel in Canberra
#12 Business Hotel in Canberra
#16 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Canberra 4.5*
Number of rooms: 295
Official Description (provided by the hotel):
Encounter friendly service, easy accessibility and all the amenities you'll need to stay connected at Crowne Plaza Canberra. Ideally located in the heart of the Nation's Capital and within walking distance of the city's best bars, restaurants, attractions and main shopping fair, Crowne Plaza Canberra is the accommodation venue of choice for those seeking a memorable experience. Each of our 296 luxurious rooms have been designed with comfort in mind and feature ergonomic workstations and deluxe bedding to ensure you are well rested during your holiday or business stay. Excite your palate with succulent grills and fresh local produce in our signature Redsalt Restaurant, or enjoy lighter fare and a selection of wine, beer and specialty cocktails in our vibrant and popular Binara one bar. Meet with friends or hold an informal meeting with colleagues in the picturesque Atrium Lounge and enjoy an espresso coffee prepared by one of our expert baristas. Being active is a big part of enjoying life, which is why we're pleased to offer guests complimentary access to Pro-Fit Health Club with sauna and outdoor pool. Guests may also take advantage of our 24 hour Business Centre, high speed broadband and wireless connectivity in public areas designed to keep you connected. Be confident in your decision to experience Crowne Plaza Canberra and rely on exemplary service, easy access and modern facilities designed with your comfort and enjoyment in mind. ... more   less 
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Also Known As:
Crowne Plaza Canberra
Canberra Crowne Plaza

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