We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Peppers Gallery Hotel
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
Ovolo Nishi(Canberra)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
QT Canberra(Canberra)
View Hotel
  • Free Wifi
  • Restaurant
View Hotel
  • Pool
  • Fitness center
View Hotel
  • Free Parking
  • Restaurant
Quest Canberra(Canberra)
View Hotel
View Hotel
  • Pool
  • Restaurant
View Hotel
  • Pool
  • Restaurant
View Hotel
  • Free Wifi
  • Pool
View Hotel
  • Pool
  • Fitness center
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
Reviews (1,802)
Filter reviews
1,802 results
Traveler rating
631
696
327
107
41
Traveler type
Time of year
LanguageAll languages
More languages
631
696
327
107
41
Show reviews that mention
All reviewsdiamant hotelpremier roomnew actonbathroom doorstreet parkingcomfortable bedcoffee machinereception staffcity centremini barlake burley griffincar parkconvenient locationbiciclettawallpaperanucinema
FilterAll languages
Updating list...
1,478 - 1,483 of 1,802 reviews
Reviewed April 6, 2013

Good location, great receptionist but they were the highlights. It is quirky but rooms are small and expensive for what you get . If the other write ups are correct then I hate to think what the other Canberra accommodation is like. On check in we had to change rooms because of the smell, had coffee in the coutyard which we couldn't drink and its a shame that the outside area is not kept clean. Not sure that I would come back here, I might try somewhere else which I might regret or I might get a nice surprise but its worth a shot.

Stayed: April 2013, traveled as a couple
1  Thank Seasoned T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CBR, General Manager at Peppers Gallery Hotel, responded to this reviewResponded April 9, 2013

Dear SeasonedT,

Thank you for taking the time to write a review of your recent stay with us at the Diamant Hotel Canberra, while I thank you for your comments, I would like to take this opportunity to apologise that your stay was not up to the standards that we strive for. It’s always unfortunate when isolated incidents require our guests to move to another hotel room; however I am confident that a member our dedicated front office team would have handled this professionally and efficiently so that you could get back to enjoying your time in Canberra.
Our lovely outdoor courtyard is a perfect place to enjoy a drink or a meal, and I’m sorry to hear that you didn't enjoy your coffee. We aim to ensure that every coffee prepared by our team of baristas is of the top quality that all enjoy, and our restaurant manager is looking into this.
Once again, I would like to thank you for your feedback; I hope that we have the opportunity to welcome you back again in the future.

Warm regards,
Maurits de Graeff
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

From the exterior to the detail in each room this boutique hotel is something different on so many levels. The building mixes the traditional with the ultra modern and then some. After a quick check-in with a more than helpful desk attendant answering queries about the gym, bike hire and facilities, I was directed towards my room (end of the day, not paying attention, same old same old and wandered aimlessly around the darkened corridors of the hotel until I finally found my room - a bit of directional signage including a "you are here" wouldn't go astray).

After getting a bit of misguided tour of the corridors (a bit of crazy lighting but overly dark), I finally found my room. Wow! Crazy carpet, king sized bedding, luxurious shower with rain head/frameless shower and marble vanity, Bang & Olufsen TV and the list goes on. (Disappointed to find or not find the sleep timer function on the TV).

The bed was comfy as, blockout blinds help when you want pitch blackness to sleep but with the days being shorter at the end of daylight saving, I kept the blinds open and it was still reasonably dark. The room was cool being autumn and the air conditioner took the edge off the chill (I should have gone hunting for the additional blanket).

After a quick change, I took myself out for a bike ride up to Parliament House and back - I should pay more attention to the location of bike lanes and the like rather than riding on the road, dodging traffic isn't too much fun. The bikes are due for a bit of a lube as the chain & gears were rusty making the ride a bit of hard work but I was advised that they are being serviced this week or I could hire a specialised road bike just down the road.

I had a meal at the in-house restaurant, Bicicletta - very nice. Even the restaurant was quirky, there is old wall tiling, copper piping on the walls with taps and lights out of the taps.

Breakfast too was your typical buffet affair, typical bain marie hot food (bacon, eggs etc) then there was sweets, cereals, bircher and more. There's even a enormous Nespresso machine churning out your favourite coffee and ample supplies of specialty teas for that great cuppa.

At the end of my stay, checkout was just as smooth - dinner, breakfast was added to the bill and all ready within minutes.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Scott_No_Mates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CBR, General Manager at Peppers Gallery Hotel, responded to this reviewResponded April 9, 2013

Dear ScottNoMates,

Thank you for taking the time to write a review of your recent stay with us at the Diamant Hotel Canberra, it’s always wonderful to hear feedback from our guests.
I’m so glad to hear that you enjoyed your stay with us. As you experienced, the Diamant is anything but ordinary. As you mentioned, our friendly and professional front office team are always here to help, and while I apologise for the minor confusion with finding your room, I’m so glad that you loved it when you got there. I’m also glad that you enjoyed your experiences in our restaurant. Bicicletta offers a fantastic menu for breakfast, lunch and dinner, seven days a week and we are fortunate to be able to offer their services to our guests.
I do apologise that the bike you borrowed was in need of some attention. Our bikes have been getting quite the workout recently with Canberra being such a great place to go for a ride. They are just about to be replaced, and when you next stay with us I can assure you that this won’t be an issue.
Once again, I would like to thank you for your feedback; I look forward to welcoming you back again in the future.

Warm regards,
Maurits de Graeff
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2013

We spent just one night at this hotel and enjoyed the experience. Our first allocated room was what appeared to be a basement room and with the decor which is predominently 'mission brown' it made the room dark and felt oppresive. However, the front desk staff found us a room on the 2nd floor and it had natural light and all was well!!! Lovely room, the bed and bedding beautiful and we had a great sleep. Spotlessly clean and although a little quirky in some areas, a good choice. We had wanted to walk to the National Gallery but it is an approx. 3km walk, something that doesnt normally present a challenge but we opted to drive and use the time at the gallery. We had some good restaurant recommendations in the city central from the front desk staff too.

Room Tip: Rooms on the 2nd floor have more natural light.
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MarianneandDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CBR, General Manager at Peppers Gallery Hotel, responded to this reviewResponded July 5, 2013

Dear Marianne and David,

Thank you for taking the time to provide a review of your recent experience to Canberra and overnight stay at the Diamant Hotel. Very happy to hear your experience was a positive one. Glad to see my team were able to assist with your request to move to another room. As you mention the décor and room facilities are very nice and certainly do create a wow factor.

Canberra is becoming well known for a number of its restaurants. I do hope you had the opportunity to visit Bicicletta located in the hotel precinct.

Marianne and David, I do hope you get the opportunity to visit us again and look forward to welcoming you back to Canberra.

Regards,

Tarn Morrow
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

I stayed for 1 night while on a work related trip to Canberra in November 2012. Arrived late at night (9 pm) and left next day early 730 am so did not get chance to explore in detail.Hotel rooms have artistic feel and it is bit different than standard business hotels.Check in and check out was quick and efficient. Bed was quite comfortable.Breakfast was standard. Everywhere you find small touches which gives a different outlook compared to standard hotels. Rooms are probably smaller but again this is not purpose built hotel so layout is probably is not standard. I stayed in standard room so not sure if other rooms are larger. This is a decent business hotel with "Cool" factor.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Travelfan123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CBR, General Manager at Peppers Gallery Hotel, responded to this reviewResponded April 3, 2013

Dear Travelfan123456,

Thank you for taking the time to write a review of your recent stay with us at the Diamant Hotel Canberra, it’s always wonderful to hear feedback from our guests.
While I wish we could have had you with us for longer, I’m so glad to hear that you enjoyed your brief stay with us last year. We are lucky to be located in a heritage listed building with a unique and artistic design. We have many room options available to our guests, from out cosy Standard Rooms to our luxurious Suite and beautifully appointed apartments. Perhaps next time you might like to come and stay for a weekend so that you can experience all that our hotel, New Acton and Canberra has to offer!
Once again, I would like to thank you for your feedback; I look forward to welcoming you back again in the future.

Warm regards,
Maurits de Graeff
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

Stayed over Easter period while visiting friends. Modern hotel short distance from city. Check in was quick and the two people on the desk friendly.Small rooms but very well done. Super comfortable bed and pillows and very modern bathroom. Do believe they should give either free breakfast or parking. Would recommend for short stay and as long as not expecting large room.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank wgbraun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CBR, General Manager at Peppers Gallery Hotel, responded to this reviewResponded April 2, 2013

Dear Wgbraun,

Thank you for taking the time to write a review of your recent stay with us at the Diamant Hotel Canberra, it’s great to hear that you enjoyed your stay with us over Easter.
As you experienced, we are lucky to be situated close to Lake-Burley Griffin, the civic centre and many of Canberra’s attractions. We pride ourselves on our dedicated team, who always approach customer service with a friendly attitude while ensuring that all our guests are looked after. Regarding your suggestion, we do offer multiple packages which include breakfast, however we also provide room-only options so that our guests are able to decide whether they would like to enjoy their breakfast in the hotel or elsewhere. While we do offer our guests the option of reasonably-priced underground secure parking, there is also plenty of free parking options surrounding the hotel.
Once again, I would like to thank you for your feedback; I look forward to welcoming you to our hotel when you next visit Canberra.

Warm regards,
Maurits de Graeff
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews