My husband, my 13 week old son and I travelled from Kent to attend a relatives wedding. On the initial booking, months in advance we requested a travel cot which was present in the room on arrival. The room itself was very small (you could not swing a cat in it). It was overcrowded with furniture and definitely not big enough for 2 adults and a baby. When we first arrived we were annoyed that we hadn't been allocated a downstairs room so had to hoist our sons buggy up and down the many stairs.
The ensuite in the room was very basic. It comprised of a shower, a basin and a toilet. The shower again was very small and if we had been any bigger we wouldn't have been able to fit inside. There was complimentary shampoo and shower gel however knowing that there were 2 adults and a baby you would have thought we would have been given at least 2 however there was only 1 shampoo and 1 shower gel. The cleanliness of the shower wasn't to a high standard. There was scum around the sealing of it. The shower took at least 15 mins to heat up and when I say heat up I mean luke warm.
The room had the usual tea/coffee making facilities with a kettle however the kettle was riddled with orange limescale. Unfortunately I was unable to sterilise my sons bottles as felt this would have been extremely unhealthy for him. Descaling a kettle or buying a new kettle doesn't cost the earth!
That evening when we returned to the room at approx 2100 hrs, we got our son settled in the travel cot and got ourselves ready for bed. The mattress was very uncomfortable. It was lumpy and you could hear the springs pinging as you moved.
The room needs major sound proofing as we could hear nextdoor generally talking as well as urinating in their own toilet.
We didn't sleep well at all!!
£85 for that room, well overpriced. I've stayed at many hotels and would have expected this room to cost no more than £40.
Premier Travel Inn is far better, costs a lot less and surprisingly although basic, offers comfort and value for money!
On check out - I did mention all of the above. It appeared there was no manager present to speak to so was advised to write an email to the general manager, so we did.
We had a reply from the manager the next day offering us another stay however in a suite with dinner and breakfast. This was of no use to us seen as the purpose of our initial stay was for a wedding so I contacted the manager by phone and declined this and advised I would prefer to have my money back.
It was agreed that my money would be refunded.
The morning of the next day I had a phone call from a member of staff confirming my card details for the refund to be put back on. However in the afternoon I received a further call from the same member of staff. She advised me that she was training a new member of staff and was showing them how to process a refund however it had gone horribly wrong. Instead of pressing the refund button, they had actually pressed the payment button meaning a further amount had been taken. As you could imagine I was very angry! The member of staff although apologetic advised there wasn't anything else she could do in order to speed up me getting my money back as she had already refunded the initial amount for the stay plus the amount taken in error. I asked her to speak with the manager and call me back. She called me back and again said there wasn't anything they could do. She advised me that it should be back in my account the next day.
So the next day I waited and checked my account balance and still didn't have this money back so I contacted the hotel and spoke directly with the manager!
He was extremely rude. He said there wasn't anything more they could do. He was trying to fob me off. In the end out of the blue he said "take me to court if you want. I'd like to see you in court". I didn't even mention court to him. He put the phone down on me. I definitely wouldn't have expected this behaviour from a manager.
Do not waste your money. The reviews I've read on here are so true!
- Official Description (provided by the hotel):
- LYNFORD HALL - HOTEL-WEDDINGS-EVENTS Lynford Hall is one of West Norfolk's premier event venues, situated within 5 miles of the recently upgraded A11 and 1hr 45 minutes from Central London, also easily accessible from Norwich, Cambridge or Newmarket. The Hall itself has a rich history dating back from 1851 and houses 4 different sized function rooms which can lend themselves to either wedding reception, party or business meeting. Attached to the main building is also the Lyne Stephens Suite which can accommodate up to 250 people for dining and is self contained with its own bar and facilities. Lynford Hall has 38 guest bedrooms for those wishing to stay over whilst attending an event. These range from our coach house rooms to our mansion suites on the first floor of the main house, some which overlook the impressive formal gardens and lake. Lynford Hall is situated in the middle of Thetford Forest in the Brecks, Nearby is a outstanding collection of trees in the Lynford Aboretum and miles of walks in the surrounding area,we are pet friendly and welcome walkers and cyclists all year round. We are close to the market towns of Swaffham and Watton and a good base for visiting either west norfolk and the coast or the "fine city" of Norwich, which the park and ride service is just 25 minutes drive. ... more less
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- Also Known As:
- Lynford Hall Country Hotel