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Turi Beach Resort
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Reviews (1,556)
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Reviewed July 8, 2013 via mobile

Hi TA , I have just come back from Turi Beach and I am very happy that this place still have the magnificent sunrise view. New wings of hotel is very nice. Food is still very expensive. But you can get better value food at their sister resort which is 10mins walk away on the board walk linking them by the sea. Food there is nice and price reasonable. Service is a bit slow though. Water sports is expensive but at least they have it at the doorstep. If you are looking for a place to relax and watch the sunrise and enjoy the pool and beach, then this is really a nice place.

  • Stayed: July 2013
    • Value
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2  Thank Twkcheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this reviewResponded July 16, 2013

Thank you very much for coming back to Turi Beach Resort… please visit Turi Beach Resort website promotion page to enjoy the best available offers and packages with numerous inclusions i.e. best rate guaranteed, wifi, discounts in the different areas of the resort including food and beverage, water-sports, spa, late checkout, ect…
Glad you like the upgraded rooms in Riani Wing as well as the enchanting sunrise…
May I be of any assistance to you or your network, please contact me directly via antonio@nongsaresorts.com.
Cheers… Antonio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

Was greeted at the batam ferry terminal and directed to the transfer and all was good also when we were served welcome drink immediately upon arrival and they allowed us to check in immediately even though we were really early (must be low occupancy period as we dont see much ppl around).

Room was clean and spacious, but the aircon switch in our room was faulty and we couldn't adjust the temp so it got a little warm at night even with the fan on. Also, our friends had a fruit platter in each of their room but we didn't. Didn't bother asking for ours as the fruits was already black (so our friends didnt touch their fruits too).

Ordered dinner in-room and it was so-so. The keropok came soft and chewy. Breakfast is passable. Food aside, generally not bad a place and staff are friendly.

  • Stayed: June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Thank caesium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this reviewResponded July 13, 2013

We aim to have all rooms ready on arrival subject to the occupancy the day before as well as the check-out time of every guest on the day… glad we could provide you with an early check in…
I would appreciate if you could let me know your stay / room details via antonio@nongsaresorts.com to address your ac, fruit basket and room service comments while I will be able to provide you with a more personalized feedback and favourable outcome.
Thank you very much for your time and support. Cheers… Antonio

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Reviewed July 2, 2013

Booked the TIRTA PREMIER room through Groupon. Got a unit on a 2nd floor directly facing the beach. Access to beach is less than 20m. Great view. Room is spacious with two singles and a day bed. Tiles may be moldy (can't be help, this area is in the tropics, and humidity is high), but otherwise, everything else is clean. Service is great, with staff greeting you every now and then. Food wise, the price is reasonable and portion is good if you are ordering local cuisine. The Sat BBQ night is a great effort to bring guests together , with a slight exciting experience of lucky draw (except for the prize of a free BBQ on the following week-which all of us will definitely not able to make it... :-) ). The food however was invited by insects attracted by the spot lights that was set up to shine onto the food. Think need some zapper to rid the insects away. The beach is clean, and I do see the workers cleaning up the area. However the beach area at the left side of the resort unfortunately has broken glasses probably thrown by irresponsible guests. Low tide swim / snorkelling is a good experience for kids as they can see marine life. The jetty has a great view of the resort, but there were bees along the jetty, which was a frigthening experience. Overall, the place is rather great, with decent sports activities (not cheap), and a great swimming pool. The deck chairs need to be increased, and proposed to have some on the beach where we can order drinks and food while childeren have fun. We had a great 3 days 2 nights stay in Turi Beach and we will definitely want to go back there again.

  • Stayed: June 2013, traveled with family
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Thank Sethanon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this reviewResponded July 13, 2013

Thank you very much for your kind and understanding feedback…
All our bbq dinner luck draw prizes are valid for three months… If you are not able to return to Turi Beach Resort during that period, please contact me directly via antonio@nongsaresorts.com and I will be glad to extend it for you…
A new set of led lights has been ordered to minimize the impact of insects in the outdoor buffets while we feature two large fire vases providing a more ethnic ambience while keeping insects away; at the same time we will inspect the jetty to find out if there is any bee hive or similar...
During the months of August and September we will increase the beachfront areas and clearly separate the water sport activities from the swimming areas to increase guest safety and comfort including additional beach front deck chairs…
Glad to have you back with us soon… cheers… Antonio

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Reviewed July 1, 2013

Booked for Tirta Premier via All Deals Asia for $198 inclusive of ferry ticket for 2 pax, land transfer and free breakfast. Was upgraded to Tirta Beachfront facing the sea and pool right in front of our room. It was a short 2D1N stay with my hubby and we have had enjoyed our stay and wish that the stay could be longer.

We checked in and went to explore the area. Swam a couple of hours and played jet ski. Food was not bad and price reasonable (about Singapore pricing).

We spent the next day travelling to Nagoya for massage (Resort spa pricing is a little steep). The journey is pretty far, 45 minutes ride one way. Hotel can arrange for transport.

Nongsa is really out of the way as compare to other area. So you may wanna bring some snacks with you. Water are provided in the room (we had four 600ml bottled water in our room). Wifi is chargeable, TV has cable channels such as AXN, HBO, and Singapore Channel 8, 5, U..

Overall our stay there was good, staff was friendly. Will return soon.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Venie2802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this reviewResponded July 16, 2013

Glad you enjoy your upgrade to Tirta Premier Beachfront facing the sea and pool right in front of your room…
Receive my personal gratitude for your comments and enjoyable feedback… greatly appreciated…
Please visit our website promotion page to avail the best available offers and packages with numerous inclusions i.e. best rate guarantee, wifi, discounts in the different areas of the resort including spa, late checkout, ect…
Look forward to welcoming you back for a longer stay… Cheers… Antonio via antonio@nongsaresorts.com

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Reviewed June 30, 2013

Vacation package was bought via Big Deal. It was my 2nd time visiting the resort with friend but this time round the staying experience really horrible and not value for money! Below were the few positive and negative encounters;

1. Arrival
Proper vehicle for transfer was provided and greeted by friendly front-desk staff upon arriving and checking-in. The lobby was clean and tidy. Drinks were served to arrival guests. Everything was good.

2. Environment
Explored the whole resort and beach. Peaceful and clean. Nice and comfortable.

3. Water Sports
Selected Jet Ski as the water activity. Quite reasonable price compared to other beach resorts, S$59+21% for 30 mins. After 5 mins of playing, the speed of the Jet Ski was gradually slow down and having no choice we went to the starting point and got the in-charge to check on the equipment. The in-charge was telling us that water has went into the equipment's motor area and they need to let the water flow out by tilting the whole equipment and he was telling us to lodge a complaint to the management so that there's a higher chance to replace the old ones. Shouldn't proper maintenance be done???? When the equipment is faulty, shouldn't they stop provide Jet Ski service???

4. the so-called " Seafood BBQ Buffet Dinner" - Outdoor Dining
Table setting and ambiance was good. Buffet started on time and we went for our 1st round of serving. At this point of time, food and table was still clean. Only 04 bbq options were given (fish, otah, tandori chicken stick and lamp chop) and the quantity was pity. Went to our seat and realized there was a "flying insect" in the soup. Minutes later, we got mosquitoes bites on our legs. Bear with the itchiness to complete the 1st serving of food. Went back 2nd time to try other food choice and to my horror, we saw huge red and black ants, bees, housefly, insects and etc either crawling or flying on the table or the food cover. It's not 1 or 2 but alot! Can you image the hygiene level of the food??? Oh ya, we spotted them in some dishes too! I have to admit that we can't control the insects from attacking the food but shouldn't the management do something about it and i believe we were not the first to complain! Definitely something can be done to improve the whole dining experience! Not value for money too!

5. T-Spa Service
Friendly receptionist and manicurist. We booked for Pedicure and Foot Spa service at $45+21%. Was directly to the area to have our service done and again, we only have disappointment. Dim light use to do pedicure. I spotted two lights on the ceiling but only 1 was switched on hence i asked why not switch on the other one as i was quite afraid that they couldn't see clearly. the reply i received was, the light was spoilt. Gosh, can't they just arrange someone to repair! As the rooms were not individually partion up to ceiling, echo can be heard when someone talks. Hence, it doesn't really allow one to be relax through the spa session.

That's all i have to share though there are more. Hopefully, the management will look into each feedback and provide the necessary solutions for it.

  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank yumi1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio H, General Manager at Turi Beach Resort, responded to this reviewResponded July 13, 2013

Thank you very much for your time and detailed feedback of your stay…
We have addressed each one of your comments with the relevant section heads to ensure that the needed corrective action is taken to avoid similar happenings in the future…
Please accept my apologies for the behaviour and reply of my water-sport staff being inadequate and inaccurate not reflecting the true picture of our maintenance plan for every equipment in the resort.
Turi Beach Resort is set amidst a jungle state surrounded by abundant lush and greenery… regular pest control is done several times a week to minimize the impact of insects in the public areas; pest control chemicals and schedules are updated every month to address the changes in weather conditions and seasonality affecting the behaviour of every insect type. We will continue working on additional actions to minimize further their impact while we provide mosquito repellent sachets in every guest room for your comfort.
Moving forward we will make sure that the buffet skirting and table cloths are far away from the floor to ensure that no insects crawl to the buffet.
The Saturday evening BBQ buffet features over 12 hot dishes including 4 or 5 live bbq items and one noodle live station amongst others… each item is cooked fresh a la minute being refilled within a five minutes scope while occasionally some items may not available subject to the guest flow.
Tspa features two flexible – portable lights used for manicure and pedicure while the ceiling lights are only used for ambience. Due to the frequent electricity cuts experienced during the week of your visit, we had to replace above 100 light bulbs in the entire resort.
I very much appreciate your insights, flexibility and understanding while we will continue working to improve every guest experience to ensure that you have a memorable time in Turi Beach Resort.
May I be of any assistance in the future, please contact me directly via antonio@nongsaresorts.com
Cheers… Antonio

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