This small break was supposed to be a romantic interlude with my girlfriend. The resort is on Batam, a small Indonesian Island close to Singapore. It's a pleasant enough resort on the north east tip. Easy to get to from Singapore (a 40 minute ferry ride from Tanah Merah Ferry Terminal).
However it seems that because my girlfriend is Indonesian (whilst I am Caucasian) the resort staff made a point of being rude and rather disrespectful to her.
We arrived at the hotel separately as I was coming from Singapore and my girlfriend from Indonesia. She arrived first and she had an email copy of our reservation.
When my gf checked in she was asked to wait to be seen so she went and sat down on a sofa. Then a Singaporean couple arrived to check in. They also sat down – and they were offered a welcome drink! My gf was not. Small point, but it was indicator of the hotel's attitude to Indonesians girls / mixed couples anyway!)
Then she was then taken to our hotel room. But the room had 2 separate single beds. She pointed out that we were a couple and that we wanted a double bed! Your staff ignored her request and would not allocate another room to us with a double bed!!
So she sent me an SMS about the problem. I called the hotel immediately, spoke to the front desk and they allocated us another room immediately. They would respond to me but not to my Indonesian g/f.
The next evening we were dining in the restaurant. My gf wanted another coke to drink. One of your waitresses was walking passed so my gf asked the waitress for another coke. They made eye contact - waitress understood the request. But she just walked off and did not bring the coke. When the waitress walked by again, I stopped her and asked for a coke for my gf. The waitress then went away and bought it.
Needless to say this rampant racist and misogynistic attitude to my girlfriend ruined our break. I subsequently complained via email to the hotel management and received a generic response in return.
To be fair to the hotel I never saw them being rude to either the Singaporean couples or the Caucasian couples. Go figure.
- Official Description (provided by the hotel):
- Turi Beach Resort, Where Chic Meets Charm. Immerse yourself in this Indonesian boutique paradise and explore the beauty of nature. Nestled in Nongsa Resorts, at the northeast part of Batam Island, and 35 minutes away from Singapore by ferry and 15 minutes from Hang Nadim Airport. Set amid 7.7 Hectares of beautiful green landscaping in a tranquil tropical village, Turi Beach Resort features Modern - Minimalist accommodation in Tirta and Riani wing. All 140 rooms and suites are facing the sea being well spread over the beach front and the hillside.Turi Beach Resort is your idyllic retreat in the tropical Riau Islands amidst unspoilt beauty and fine beaches where tranquility and impeccable service are rightly yours to savour. ... more less
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- Also Known As:
- Turi Beach Resort Batam/Nongsa
- Turi Beach Batam
- Turi Beach Hotel Batam