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“Friendly staff, nice view and great food!”
Review of Turi Beach Resort

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Turi Beach Resort
Ranked #2 of 5 Hotels in Nongsa
Reviewed July 3, 2011

Me and my fiance got a deal coupon from outlet.com.sg and just got back from the Turi on 3rd July.

Although the deal we got was for one of the rooms at Riani, i think there are works being carried out there to improve the facilities, and we were allocated the Tirta Premeir Room. We love the room at Tirta (we were allocated one right beside Emerald Pool and feel right at home :)

We also joined in the Saturday night buffet, which we throughly enjoyed the wide spread of food which is very tasty, and of course the live music. The lucky draw was a good touch by the way. The American breakfast was very good too. I have heard about previous problems of insects and houseflies at Taming Sari but was glad to find that we did not encounter such problems there, instead, the staff were very prompt in clearing away dishes and cleaning up after us with detergent.

Overall, we had a pleasant experience and hope that the resort is able to offer such gd deal again in the near future :)

Room Tip: The Saturday night buffet was great :)
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  • Stayed: July 2011, traveled as a couple
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1  Thank joyjoey85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmesano1965, General Manager at Turi Beach Resort, responded to this reviewResponded August 13, 2011

Summer greetings from Turi Beach Resort!
Thank you very much for taking the time to review with us the different aspects of your stay.
We are very pleased to learn that you had an enjoyable and memorable stay.
Glad to personally welcome you back during your next visit.
Cheers,
Antonio Hernandez Canovas
antonio@nongsaresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 27, 2011

It was our 1st time at turi beach and we are so excited. We are a family, my husband, me and our 3yr old boy. We were greeted with a wonderful view, but our excitement subsided upon checking in. The reception staff said that there is no room for us ( king size/tirta wing) so he asks us to wait until some guest check out. I asks him if we could just take any room for the mean time cause my son is already tired but he said that cannot be done! So inconsiderate! So we have no choice but to wait. We waited for about 3 hours! Until the manager finally told us that they will give us a room (2 single room) for the meantime until our room is ready! Wow! As in i have asks for this upfront and after 3 hours before making a decision! Totally ruin our vacation mood! So fine we suck it in and go to temp room they gave us unfortunately the room is so smelly, so i bugged the reception to finally give us the room we have booked. They gave us our room and they said they upgraded it, located near the pool. The room was very nice and we love it but after about 15 mins of staying there the reception called and asks us to transfer again to another room because there's a wedding booked the next day qnd they want that room! Like [--]! We are also a guest and the way we are treated are so rude! We are not going back there again and i wont recommend that hotel! The only thing good about this hotel is the view and the staff at tamang sari resto.

  • Stayed: June 2011
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Thank Maryjaygab08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmesano1965, General Manager at Turi Beach Resort, responded to this reviewResponded August 13, 2011

Dear Family,
Please accept my sincere apologies for not acknowledging your valuable review earlier.
The guest relations team of the resort has been in direct contact with you briefly after your departure and provide you and your family with a satisfactory feedback.
Glad to meet with you during your next stay in Turi Beach Resort.
Should you require any other information or assistance please contact me at your convenience.
Sincerely yours,
Antonio Hernandez Canovas
antonio@nongsaresorts.com

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Reviewed June 14, 2011

Friendly staff, but WARNING: at checkout they tried to make me pay almost DOUBLE amount of money. Do NOT book this hotel!!!!!

  • Stayed: June 2011, traveled with friends
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1  Thank ArjanLeijs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmesano1965, General Manager at Turi Beach Resort, responded to this reviewResponded August 13, 2011

Weekend Greetings!
As previously explained in our email communications, there were several invoices printed and re-printed during your group check out leading to uncertainty on what amounts were actually paid.
Please review my latest communication with one of your group members after your vacation in order to finalize the settlement.
Thank you for your time and attention.
With best regards,
Antonio Hernandez Canovas
antonio@nongsaresorts.com

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Reviewed June 13, 2011

we stayed for 4 days at the resort, got a great room at the new wings with the emerald pool just down the steps. Overall hotel is nice but :

pro :
good teppanyaki hotel.
good swimming pool at new wing.
good nasi padang set for S$10.
nice shower room.
Saturday night BBQ is not worth it, too crowded and too little food.
friendly staff

con :
most stuff in Singapore Dollars.
yucky beach, not swimmable at all.
bad swimming pool at old wing.
no bathtub.
great breakfast
bit far from town but have shuttle service

overall we enjoyed our stay very much when we know what to expect.

The beach is the biggest letdown when we wanted to have a Beach Holiday, ended up spending most of our time in the pool instead.

  • Stayed: March 2011, traveled with friends
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1  Thank plwh888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmesano1965, General Manager at Turi Beach Resort, responded to this reviewResponded June 19, 2011

Summer Greetings from Turi Beach Resort!

This to show my appreciation for taking the time to provide us with your valuable review with detailed pro’s and con’s insights.

We take a good note of all of your comments for review and immediate action with my team.

Being an island nearby Singapore, most items and expenses are paid in Singapore dollars being this the main reason for having our services initially quoted in Singapore dollars.

Following your pool comment please be advised that we are currently doing renovation and upgrading works in the Aqua Pool.

Regarding the Saturday night BBQ remarks, we occasionally experience last minute walk in guests becoming challenging to replenish in a timely manner all buffet dishes, sorry for that; taking into consideration these events, we have already expanded the buffet area and extended the number of tables every Saturday night to avoid a crowded experience.

May you require any other information or assistance, please contact me at your convenience.

Glad to welcome you back in Turi Beach during your next leisure break in Batam.

Have a great summer!

Antonio Hernandez Canovas
antonio@nongsaresorts.com

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Reviewed June 9, 2011

Do not stay here if you mind about money. All prices are converted to Singapore Dollars and later back to Indonesian Rupee with a very bad exchange rate. All charges are subject to an additional 21 %.
Don't stay in the new wing. Small and Spartans and expensive.
Stay in the old chalets. More space and ambience.

Room Tip: Don't stay in the new wing.
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  • Stayed: June 2011, traveled with friends
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2  Thank magic13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmesano1965, General Manager at Turi Beach Resort, responded to this reviewResponded August 13, 2011

Greetings from Turi Beach Resort!
This to show my appreciation for taking the time to provide us with your valuable review and feedback.
Being an island nearby Singapore, most items and expenses are paid in Singapore dollars being this the main reason for having our services initially quoted in Singapore dollars.
At the same time, all credit card payments must be made in Rupiah following Indonesia currency law.
We recommend our guests to pay in cash in SGD to avoid the impact of currency exchange fluctuations beyond our control.
Having two different wings in terms of location, ambience and design allow our guests to select the wing that best suits them on every occasion.
May you require any other information or assistance, please contact me at your convenience.
Glad to welcome you back in Turi Beach during your next leisure break in Batam.
Cheers,
Antonio Hernandez Canovas
antonio@nongsaresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2011

We bought a package for 2D1N from deal.com.sg and booked through email.
We were welcomed warmly by the staffs at the Ferry terminal/customs and the hotel itself.
Check in was hassle-free and was told only 1 of the 2 rooms we booked were ready as their latest check-out time is 2pm Batam time. Noticed that it wasn't elderly friendly as there were lots of stairs to the rooms, alot of walking are needed. Our rooms are located at Riani Wing. The rooms weren't new as it was the old wing. Still acceptable by us and there're mosquitos everywhere.

Food there were around the same price as Singapore. The houseflies there are horrible and it just stick onto your skin which kind of irritates when u are trying to have your breakfast/lunch/dinner.

Do also note that there are lots of watersports for you there but payable. They do provide shuttle bus to go to the nearest shopping mall (mega mall) but payable at SGD$8 per pax.

Overall, it is a nice place for relaxing but not a nice place for food and do bring along your insect repeller as there were lots of mosquitos around.

  • Stayed: June 2011, traveled as a couple
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1  Thank Ba0bEi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmesano1965, General Manager at Turi Beach Resort, responded to this reviewResponded June 18, 2011

Summer Greetings from Turi Beach Resort!

Thank you very much for sharing your comments during your last stay in our resort.

We very much appreciate your flies and mosquitoes comments while we continue working together with the pest control company to reduce their numbers in our jungle nature environment.

A renovation and upgrading plan for all rooms in the Riani Wing is currently in place to repair and improve the current condition of the rooms and its facilities. In addition, we have re-enforced our management team with a Director of Engineering very recently to lead this transformation process.

During your next stay, you are most welcome to use the two lifts available in Tirta Wing providing you access to all Tirta wing rooms as well as the rest of the services and facilities of the resort.

May you prefer to stay in Riani Wing, please let us know in advance to provide you a room close to the pool or the beach to minimize the number of stairs to access all the services and facilities.

Should you or your network require any other information or assistance please contact me at your convenience.

Sincerely yours,

Antonio Hernandez Canovas
antonio@nongsaresorts.com

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Reviewed May 30, 2011

We went there for our 4th wedding anniversary hoping to have a memorable holiday but it was horrible. Reception very unfriendly. No smiles.Did not feel welcome.The Riani superior was a nightmare. The room smelt like elephant droppings due to the materials used to build the kampung hut,Lizard droppings on the pillows and BLOODSTAINS on the sheets! They changed the room and was lied to. They said there were no queen/king for superior but they gave us one. Room better but aircon not working. Did not sleep well. 8 Am in the morning, power trip. Technician could not fix it and we had to change again. After calling and screaming at the manager, he gave us free upgrade at the newer wing, Tirta premier. Room was great but still not that clean. Housekeeping is bad. That was when we felt our holiday started. The view was in front of the pool and beach. Taming Sari had great food! Love the indo food although prices were paid in SIngapore dollars. Service there was better than reception. Surroundings were beautiful with clear waters. 3D2N felt like 2D1N due to complications.

Room Tip: Tirta Wing Valu for Money. Location Secluded.
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  • Stayed: May 2011, traveled as a couple
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2  Thank Addicted2vacays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmesano1965, General Manager at Turi Beach Resort, responded to this reviewResponded June 18, 2011

Summer greetings from Turi Beach Resort!

Please accept my apologies for not acknowledging your review earlier.

We are very sorry to read that your stay did not match your experience expectations during your 4th wedding anniversary.

I would appreciate if you could email me personally to provide you with a more personalized feedback and appreciation.

Glad to hear from you at your earliest convenience.

Sincerely yours,

Antonio Hernandez Canovas
antonio@nongsaresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Turi Beach Resort

Address: Jl. Hang Lekiu, Nongsa, Riau Islands Province 29465, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nongsa
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Nongsa
Price Range: $80 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Turi Beach Resort 4*
Number of rooms: 140
Official Description (provided by the hotel):
Turi Beach Resort, Where Chic Meets Charm. Immerse yourself in this Indonesian boutique paradise and explore the beauty of nature. Nestled in Nongsa Resorts, at the northeast part of Batam Island, and 35 minutes away from Singapore by ferry and 15 minutes from Hang Nadim Airport. Set amid 7.7 Hectares of beautiful green landscaping in a tranquil tropical village, Turi Beach Resort features Modern - Minimalist accommodation in Tirta and Riani wing. All 140 rooms and suites are facing the sea being well spread over the beach front and the hillside.Turi Beach Resort is your idyllic retreat in the tropical Riau Islands amidst unspoilt beauty and fine beaches where tranquility and impeccable service are rightly yours to savour. ... more   less 
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Also Known As:
Turi Beach Resort Batam/Nongsa
Turi Beach Batam
Turi Beach Hotel Batam

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