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1,582
995
353
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102
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76 - 81 of 3,162 reviews
Reviewed 4 weeks ago

I will go back for the service. The resort apartment was good. The only downside is the food which can be expensive within the resort. The money might not justify the value you getting. Other then the private pool, the other open pools can seems dirty provably due to the dirt on the tiles. Not an issue since we are only using the private pool in the room.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dannylim_me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgusW512, General Manager at Montigo Resorts Nongsa, responded to this reviewResponded 4 weeks ago

Dear dannylim_me,


Thank you for your time to fill up our survey and sharing your experiences with us during your recent stay. I am very pleased to hear that our service made your stay pleasant.

With regard to your concern about the pool, we are doing regular care cleaning for the pool by daily skimming the surface of our pool to keep the water stay clear, brush the pool walls and fixtures each week to remove dirt and prevent the spread of algae and vacuum the pool.

Once again, your comments are of utmost value to us, as your feedback will support us in our committed effort to continue exceeding guest expectations and create greater value at every encounter. Do check out our Facebook and Instagram pages for promos that you might be interested in. We await the pleasure of welcoming you back to Montigo Resorts, Nongsa!


Wishing you have a pleasant day!

Agus Wirawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We were absolutely in love with this hotel! Everything was perfect, great food , awesome pool-area,and lovely people.
Windi, Zona , Balqis was the best staff ! Very friendly and kind. they could help us with everything , Very very lovely person! Kuddos for them!

Date of stay: September 2019
Trip type: Traveled with friends
Thank dwiandini790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgusW512, General Manager at Montigo Resorts Nongsa, responded to this reviewResponded 4 weeks ago

Dear dwiandini790

Thank you for giving us a perfect rating and for recommending Montigo Resorts, Nongsa to other travelers. We’re glad you enjoyed the services of our Marvels, Windi, Zona and Balqis. It's definitely a boost for us every time we hear positive reviews such as this. We will let them know that you were pleased with their service.

Do check out our Facebook and Instagram pages for promos that you might be interested in. We await the pleasure of welcoming you back to Montigo Resorts, Nongsa!

Have a great day!

Agus Wirawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Love everything about this resort. Rooms are clean and very well kept. The restaurants, spa & other facilities are fantastic. But above all, what makes this place better than the rest is it's staff. They are very hospitable and polite. For our anniversary, they surprised us by doing a lovely song performance and presenting us with a cake. It was really sweet of them. One of their staff member, Febrina went above & beyond in making our stay such a memorable one. The phone line in our room was not working so she shared her Whatsapp number and assisted us very promptly at all times ensuring everything went all smooth. Special shout out to 2 other staff members - Lulu (who attended to us during our private dining at the jetty) and Winda (from Tiigo). Both of them were great and ensured we had an amazing time dining at the two locations. 5 star resort with 5 star service.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
Thank Rajul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgusW512, General Manager at Montigo Resorts Nongsa, responded to this reviewResponded 4 weeks ago

Dear Rajul G
Happy anniversary to you!! I am so delighted that you chose to celebrate such a special occasion with us. Thank you for making Montigo Resorts, Nongsa your second home when you're in Batam. Your continued patronage of our resort is sincerely appreciated and we hope to be part of your future trips.

I am delighted to read that you enjoyed the services provided by our Marvels Febrina, Lulu and Winda, throughout your entire staycation. Once again, thank you for your time to fill up our survey and in sharing your experiences with us during your recent stay.

We wish to have you back in the near future and take part in more of your life's celebrations and milestones.

Thanks for the love!

Agus Wirawan
General Manager

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Reviewed 4 weeks ago via mobile

Extremely terrible and disappointing experience in Montigo. We need to keep waiting for everything

1. The reception staff told us that will notify us if the room is ready. We thought will have room soon and decided to have lunch in the resort and not go out for shopping.
Then we wait for nearly 3 hours until we get the room
During that 3 hours all they do is keep selling us the overpriced spa, not even a cup of water.

2. We ordered iced coffee, first we wait for 30mins for the arrival, another 30mins for the milk (and they served HOT milk for iced coffee)

3. One of the selling point is that we can travel by the buggy in the resort, but when we tried to call for it, we had to wait for 20mins.

4. The in room BBQ is in good quality, and the chef and server is nice.
But again the arrangement is disappointing. The chef and server leave the room straightly after serving the beef, leaving the dessert we need to get it ourselves, and the dirty plates in the room overnight.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank CalvinN199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgusW512, General Manager at Montigo Resorts Nongsa, responded to this reviewResponded 3 weeks ago

Dear CalvinN199,

We appreciate you taking the time to provide us with such detailed feedback in sharing your experiences with us during your recent stay. First and foremost, I am very sorry to hear that several things throughout your stay did not meet your expectations here at Montigo Resorts, Nongsa.

I believe our front office team will do everything in their power to check our guests in as soon as possible however, the official check-in is at 1500hrs on the occasion our guests arrive earlier than 1500hrs we welcome you to enjoy our facilities while waiting – pampering yourself at the Montigo Spa, dine at our restaurants or go for a dip at the TIIGO or TADD’s Pool.

I do apologize if you felt uncomfortable with regards to the F&B Service. I can fully understand it was uncomfortable in your point of view and you can rest assured this issue will be looked into in order to avoid recurrence.

Once again, thank you for your support and we do hope to have a chance to showing you our guest devotion and future improvement.

Should you need any assistance with your future visit, please do not hesitate to contact me or my colleague directly at reservations.nongsa@montigoresorts.com we will be pleased to assist you at any time
Wishing you have a pleasant day
Agus Wirawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Love the service that the hotel gives. I was surprise when the staffs came to knock my door and gave me a birthday cake. They were very attentive to details such as my birthday that was in my passport. The tiigo tiki from bartender Zona and Balqis are very friendly to us!

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Azurelwb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AgusW512, General Manager at Montigo Resorts Nongsa, responded to this reviewResponded 3 weeks ago

Dear Azurelwb

Belated happy birthday to you! I am glad to hear that our hotel and our staff were instrumental to make your celebration memorable. Hopefully, we can celebrate your birthday with you again next year, and the year after that.

I am delighted to read that you enjoyed the services provided by our Marvels Zona and Balqis throughout your entire staycation. Once again, thank you for your time to fill up our survey and in sharing your experiences with us during your recent stay.

We wish to have you back in the near future and take part in more of your life's celebrations and milestones.

All the best.


Agus Wirawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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