This fantastic venue promised so much. Pictures were stunning & since singaporeans were flocking there in the thousands, we hopped on the bandwagon. Worst mistake ever. To the hotel staff credit, they were helpful UNTIL we got to the hotel room. There were floating corpses of cockroaches in the water & we were naturally disgusted. Requested for a change of room because naturally, the highlight of the villa has to be the pool but who would dare swim in waters filled with cockroach corpses?? Room service made us wait an hour while processing our request only to reject our requests. We just shook the matter off because we didn't want this incident to spoil a trip after months of anticipation & planning. What happened in the night however, will never make me step into that resort EVER AGAIN. We found live cockroaches all around our balcony, with 6-7 more in our living room. That explains why there were bottles of baygon in our villa rooms. THere were so many that we finished two full cans of insecticide. No offence, but we paid good money to stay in that villa & surely some effort had to be made in keeping a certain level of standard?? NOt only were we told that all rooms were full when we requested a room change, we walked around and saw SEVERAL empty villas. We feedbacked to the management and they laughed us off. Never going back again.
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- Also Known As:
- Montigo Resorts Nongsa Batam