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“Nice resorts, but services are not on par..”

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Montigo Resorts Nongsa
Ranked #1 of 5 Hotels in Nongsa
Certificate of Excellence
Reviewed December 26, 2013

The rooms are big, bed is comfortable. Gym equipment are new, pool is nice and clean. The only issue is service

It takes forever to answer to simple request. The staffs are friendly, but do not have a sense of ownership, do not follow thru on customers' requests.

Simple things like lunch buffet opening hours, , different staff gave different timing. Overall you are better off spending your money somewhere else. Not worth paying so much. The services does not much up with the amount they charge..

  • Stayed: December 2013
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1  Thank danc2902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 24, 2013

my family visited the resort dec 22-24. staffs are generally nice and helpful. the resort is OK. seaview, no beach though. the water is quite muddy. we paid for the most expensive spa villa because we tought the view shoud be the best and we could relax in the cabana. however, our window faces a site under construction, plus, the cabana was under mantainance without prior notice to us; so we couldn't use it at all. so I feel cheated and our money was wasted.
the rooms are big, but not as clean to a 4 star standard. th floor looks dirty with multiple stains. the slippers in our master bedroom were used ones, I called but no one came to change them.the bath tub looks dirty as well. the towels are good. beds a bit too soft for my parents.
my son enjoyed the kids club; there are lots toys for him to play.

  • Stayed: December 2013, traveled with family
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1  Thank dakeke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2013

Quite a pleasant experience overall, service was good throughout the 2d1n stay. Spacious villa and nice view overlooking the sea . Villa I stayed in was clean although I could see the maintenance of the villa wasn't too good especially for resort that's only a year old, oddly there was a couple of mattress and cushions near the door out to rooftop, seems like it became a storage space or housekeeping forgot to clear it? Had a nice breakfast and dinner at tadd restaurant. Planned to take the shuttle when I arrived at the villa, however shuttle bus was already full, only one timing available which is 10am for the shuttle out to Nagoya and back to resort at 4pm. Do call the buggy 10-15 mins before heading out from villa as they take a while to arrive. May come back but probably only good for a night stay and a short getaway.

Stayed: December 2013, traveled with family
Thank DTraveler07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2013

The family enjoyed our short getaway to Montigo. The staff was courteous, attentive, and spoke good English.

The villas are also quite impressive. Each villa has 2 rooms, a living room, a mini kitchen area with a stove and microwave oven, as well as your own private pool and sundeck where you can have a barbeque party while catching the sunset. Wii is also available in the villa. The beverages in the mini bar are all free of charge as well as the cassava and banana chips.

Going around the resort, they also have a kids' play area where they have toys from duplo to alphabets, stuff toys, air hockey and slides!

For me, the spa is the best part of the trip. Their spa service is excellent!

The only downside is the price. It is pricey compared to other 5-star hotels, although, the floor area is triple that of a hotel as well. But, despite the price, it is worth visiting again! And an overnight trip is not enough to fully experience what the resort has to offer.

  • Stayed: December 2013, traveled with family
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1  Thank GIAJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2013

My wife and I enjoyed our stay here at Montigo; we love the spacious villa and service. Also the food suited our Singaporean palette. Unfortunately a hidden cost marred our first impression with the resort. We booked an advance purchase through the resort's website which reflected Singapore Dollars (SGD) as the "hotel currency". All prices quoted online as well as the receipt were all stated in SGD. But we got a rude surprise when we received our credit card bill; we were charged a higher amount than what was stated in the receipt due to currency rate conversion to Indonesia Rupiah. Later we found out from Reservation that credit card payment in Rupiah is required by local government regulation. But there was no mention of this currency conversion throughout the online booking process, or the T&Cs. We were disappointed with this and have informed Reservation on this issue.

  • Stayed: December 2013, traveled as a couple
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2  Thank Ruhong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

My overall experience was generally positive. We stayed at the seafront villa. The villas are huge and very comfortable for my family of 2A and 2C. The service staff are very friendly and ever ready to assist. My kids had fun at the kids club - they are 9yo and 7yo daily as well as swimming in the villa's private pool. We also visited the spa and the massage was good too.

Some areas which I hope they can improve on is to upkeep their villas. The first villa I was allocated was leaking quite badly. With the heavy down pour on our day of arrival, there was water seeping in at several spots. We were subsequently given another villa which was fine.

Also, every villa came with a Wii console and game. However, they ran out of controllers so my kids were very disappointed that they did not get to play. Despite us calling the reception a few times to check, we were not able to get hold of any controllers. So if you intend to play wii, please bring along your own controllers to avoid any disappointment.

We also signed up for the firefly tour which didn't turn out as expected but through no fault of Montigo. It was low tide and the moon was quite bright that night, so we didn't manage to see many fireflies. The boat we were in also malfunctioned a little, which caused us unnecessary worry. The staff was nice enough to offer a 50% off the tour fee but it still didn't leave a good aftertaste.

  • Stayed: December 2013, traveled with family
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Thank chupachup77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2013

The villas are all two room villas so you gotta go in a group to make your money worth? Maybe because we were part of a big group who really spend big bucks at the resort, the service was top notch and very personal and detailed attention was given to us throughout the stay. The villas come with a small pool and the rooms are huge and spacious. If you like lounging under the stars, the third storey of the villas had a great Chillout outdoor area with sofas. Location wise it is not near Town so you are really dependent on taxis or their shuttle. Overall, the price us too much to pay, and I probably can get the same kind do villa experience at Phuket or Bali at half or stay most 3/4 of the price

  • Stayed: November 2013, traveled with family
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2  Thank KevinShan2133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Montigo Resorts Nongsa

Address: Jl. Hang Lekir, Nongsa, Riau Islands Province 29411, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nongsa
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Nongsa
Price Range: $193 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Montigo Resorts Nongsa 4.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Montigo Resorts Nongsa Batam

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