Recently me & 2 friends spent a night in a spa villa. Before I went I had to lower my expectaion slightly after I saw many unfavourable review from some guests. However I can safely say the resort did surpassed my expectation. I won't dwell too much into the details too much as there were already tons of reviews on this.
So let me get straight to the good & bad points during my stay.
- Room service is virtually non-existence. I had to make 3 calls & waited for almost 2 hours before the 3rd person finally told me they do not provide lighter. They surprised us with complimentary birthday cake, but then ruined it by refusing to provide a lighter. We had to go all the way to the small shop at the other end to get one. Ok fine, later I requested for a bucket of ice but it never come. Bummer!
- Pantai restaurant forgot our order causing us to wait for more than 1 hour just to have a simple dinner. Everytime we asked, they just nodded & walked away. Until the manager finally came & told us they indeed forgot our order & we had to wait another 20 min or order alternative dish. By then we already lost our appetite.
- Villa is beautiful & clean. Ok, maybe not that clean since you can see some stains on floor & seat covers. The floor is slightly dusty & the pool light is also faulty, but those didn't bother us at all.
- Warm, attentive & great service from the lady guest relation manager who in charge of our stay. All the other staff are equally pleasant & nice as well
- Complimentary birthday cake & pastries.
- We were allowed late checkout until 3pm.
Despite the slight unpleasant experience with service & restaurant, this was a great stay.
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- Also Known As:
- Montigo Resorts Nongsa Batam