Worth to compliment...
1. The private pool was awesome!
2. Service was not too bad, especially the receptionist name Sutya, and the F&B staffs too.
Such a disappointment...
1. Fridge totally not cold
2. Light beside the TV was not working
3. No dishwashing liquid to wash utensils
4. Toilet has a bad smell and flooded with puddles of smelly water.
5. Shower head at the bathtub is not working.
6. Ants on bed
7. Buggy took close to 45mins to reach the villa after calling for it.
8. Visitors' passports were not kept in a safe place. Receptionist took them out from their drawer?
9. Villa's balcony was not set up and there were leaves here and there.
10. No close up mirror for girls to put on their make up?
Pictures are kinda deceiving because it didn't really appear as what I see. The whole resort experience can be superb IF you are lucky because they do not have consistency in their service, as well as the facilities management. Really disappointed with my first visit. Besides, there were no service recovery AT ALL.
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- Also Known As:
- Montigo Resorts Nongsa Batam