Just came back from a weekend getaway to celebrate a birthday and wedding anniversary with friends. Room was originally booked for 4 pax but we had a last minute addition to the group, totalling to 5pax. We were FORCED to pay an additional S$100 for the additional pax which i found very unreasonable because we had not asked/used any additional facilities.
We were told that the additional fee for the extra person was to cater for extra bed, guest amenities and breakfast, HOWEVER, we had NONE of the mentioned. There was no extra bed nor bathroom amenities for the additional pax, neither did we consume extra breakfast. Everything that we had used/consumed was only meant for 4pax!
Tried to reason with the Front Desk but they were insistent that this is their hotel policy. Being a hotelier myself, I find this ridiculous! Guests should have been given the option of paying for additional items upon consumption instead of the charges forced upon unwillingly. We were made to feel like we were there to cheat the hotel for having an additional guest BUT in actual fact, it was the other way. So in general, we had been made to pay the additional amount just to step on the property of Montigo, breathe in their air and a breakfast which was not consumed!
The management should really looked into their policies and exercise flexibility when situations call for it but your harsh executing of the policy and inflexibility was really uncalled for. Not every group of guests are there to cheat you!
Would I stay with Montigo again? - Never again after this experience
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- Also Known As:
- Montigo Resorts Nongsa Batam