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“New, Relaxing, Spacious and Comfortable”

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Montigo Resorts Nongsa
Ranked #1 of 5 Hotels in Nongsa
Certificate of Excellence
Singapore, Singapore
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“New, Relaxing, Spacious and Comfortable”
Reviewed December 18, 2012

Stayed one night at the resort with my family. The villa is very big and spacious, with 2 bedrooms. Definitely enough space for as many as 8 pax, if some members don't mind sleeping in the huge living room. The master bedroom is really well designed and spacious, with good view and nice bathroom. The other room is normal, but definitely spacious enough.
They offer free mini bar items, with enough soft drinks and chips for 4 pax. They also have a wii console for entertainment. The plunge pool is very nice a relaxing.
The service staffs are attentive and helpful. The food in the restaurant is not bad but price is on the high side. Would recommend the Spa also. Service is good and price is reasonable after discount.
Overall a very enjoyable experience!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CHLo1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, December 31, 2012
I am glad to know that you enjoyed your overall stay in our resort. I am happy that our staff were able to make your stay a comfortable one.

I have taken note of your comments for our consideration and improvement.

I look forward to your return visit to our resort in the near future.

Thank you for taking the time to share your valuable feedback on Tripadvisor.

Sincerely yours

Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 10, 2012

Big villa with infinity pool, very comfortable for 5 pax. The master bedroom is especially appealing as you can see the panoramic seaview from your bed. The attached bathroom is very well designed. The only concern that I had was that there was insufficient hot water for shower. The hot water ran out very quickly, especially when more people were bathing.

Overall, staff service is very good. Special mention to the duty manager, Mr Harun Al Rasjid for helping us with our check in and accomodating to our request. There is also a male staff (I don't know his name) mending the reception at the spa villa. He took the initiative to serve us drink and keep us company when our buggy service were a little slow. Excellent service and hospitability from them.

Generally, good value for the villa if there were only 4 pax. The additional cost for the 5th person is SGD100++ which is very expensive. Furthermore, there is no additional bedding given. Actually the villa is big enough to accomodate up to 8 pax, as there were many sofa beds. Perhaps the management can reconsider its pricing as there isn't actually much extra cost for the additional pax in the villa other than the breakfast.

Would also recommend the management to have a heated jacuzzi pool with stronger jets at the common pool area. Currently, the pool at the spa villa is pretty cold and the jets are not strong.

Generally, comfortable and relaxing stay within easy reach from Singapore. I look forward to visiting the resort again!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank singapore_kse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, December 31, 2012
I am glad that you enjoyed our villa. I will also share your kind comments on the service rendered by our Duty Manager Harun with him.

On the same note, I have also taken note your suggestions and rest assured that I have listed them for consideration.

Thank you and wishing you a fabulous new year ahead.

Sincerely yours

Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
271 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed December 2, 2012

We went to Montigo Resort in Nongsa last week. Taking the wait at the ferry terminal into account, the journey from Singapore take you a nearly 2 hours, not 20 minutes as advertised by the resort. Immigration was a excellently organized by the resort, we just walked into Indonesia. The property is 5 minutes away from the ferry station and checking was swift. Since the hotel seems to be very empty on a weekday, we got our villas at 10 am right away. The first impression is gorgeous. A big villa, very modern light architecture with nearly too much space. Minibar is free, but they don't tell you. Basically we were driven to our villas, but nobody explained the rooms to us.

The living room view is breathtaking! The plunge pool is a bit too small for swimming but adds nicely to the view. Once you go into the pool the water drainage system makes a lot of noise that keeps basically everybody including adjacent villas awake. The tiles are bit dirty and stained our swimwear.

Once you look a bit closer you can see that the materials used in the villa are ok, but the installation and finish of the whole thing is of really shabby quality. If every villa is a good constructed as our this resort will be done in less than 10 years. The questionable quality is also evident in other ares of the property.

Another lowdown is the pathetic artificial beach that the hotel created. So far also none of the advertised pools or the beach club is open. This was advertised for June 2012 in the past. New completion is about a year later. Looking how few workers are on site one could get the idea that there might be funding some problem.

On the positive side, all the staff are very engaged, friendly and clearly concerned to make your stay a good one.

To sum it up: I hope they get their act together and fix all the construction issues. This place has a lot of potential to be the best hotel in Batam.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fernlicht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, December 8, 2012
Thank you for taking the time to share your feedback.

I apologize that our staff did not communicate our services to you. I have shared this with our operational leaders and we will strive to improve our communication.

I have also shared your comments on construction with my colleagues from the Development Team and will work with them on improvements that we can do. I am also working with them to ensure that our remaining facilities get ready at the earliest opportunity.

Finally, I am glad that you found our staff engaged and friendly which feedback I have shared with them.

We are working to ensure that we deliver a truly 5 star resort and service to our guests and feedback from our guests like yourself are important and valued.

Thank you once again and I hope that you will indulge us this occassion and return to our resort soon.

Sincerely yours
Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 1, 2012

I stayed for a work related visit and was expecting a better standard of service as the initial impression is 5 star.
The location is great, the villas lovely, but badly maintained, and the restaurant was nice.Unfortunately none of the staff have any obvious experience which is fine except that doesn't mean they should ignore your requests or their duties ( especially cleaning) I don't mind if it takes longer but not at all is not appropriate.
Unfortunately there is only one other place nearby that you can seek as an alternative for entertainment as the Batam township is a 30 minute minimum drive.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TonWin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, December 8, 2012
Thank you for taking the time to share your feedback.

I am truly sorry that you did not enjoy your stay with us. I would like to discuss this further with you if you could indulge me. Could I trouble you to call me at +627787768888.

Once again, I am truly sorry and I hope that I would be able to speak with you real soon. Thank you

Sincerely yours
Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 27, 2012

Indeed a beautiful place to getaway!

Delighted to be greeted on arrival at the ferry terminal. As we are travelling with my girl, we tend to travel with big luggage. Luggage was place in front seat instead, it is inconvenience for driver and guests.

The check in will all well. What missing is a brief tour of the beautiful property.

A new property but not well maintain as you can find broken furniture and stained upholstery/floor tiles. Dusty. Curtains will all badly hung. Rotten apples found in cabinet from previous guests i guess.

I am a aroma burner fanatic, so happy to see the burners and ti light stand in the villa...but resort don't provide any to light up. Was expecting that to happen in the evening:(

My girl loves the plunge pool, my parents loves the relaxing feel, my husband enjoys the wifi, my domestic helper love the space. Me with mix feeling as my girl developed a fever last night and she is resting on th huge day sofa now.

We have another day here, hope all will be well and good till we go.

Room Tip: Great for family gateway.
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GelinaTay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, December 8, 2012
Thank you for taking the time to share your feedback.

Please accept my apologies for not being able to provide you a comfortable stay or experience. I am anxious to discuss this further with you with a view to investigate and rectify issues and prevent any recurrence.

I have discussed your feedback with my operational leaders and rest assured that actions are being put in place to ensure improvements.

Once again, please accept my apologies and I hope to have you return in the very near future.

Thank you.

Sincerely yours
Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 25, 2012

Stayed here for two nights with a group of friends. The resort staff greeted us at the jetty n carried our bags to the car, reached the resort in 5min. We were served a refreshing lemongrass drink on arrival and after checking in we sat comfortably in the buggy that took us to our villa.

The porter showed us around the entire air-conditioned villa. 1st level: Spacious living room with wide screen tv, iPod docks, comfy sofas which can back up as extra sleeping space, stocked kitchen. There were delicious local kueh lapis, cookies and fruits served with a sweet handwritten note welcoming us.

2nd storey: 2 ensuite bedrooms. I love the bathroom of the master bedroom! It has natural skylight, two sinks, separate bath tub, shower and toilet. Oh all showers come with rainshowers :) both rooms overlook the sea with amazing sunset views, soft pillows, thick down comforters.

Rooftop: bbq area with waterproof sofa/tanning bed at the sides, romantic lights and amazing view.

Best experience: BBQ under the stars. We ordered the food 8hrs before n the staff set up everything by 630pm. They brought in tables, set up cutlery, brought the iPod speakers up. It was such a romantic experience dining under the stars with soft music (our own playlist) playing in the background. The chef and waiter were attentive and even helped us cook the food we bought ourselves from the supermarket (sausages, crab sticks). When he overheard one of us complaining that the song currently playing was too loud he skipped the track for us.

Best service: they went back to the restaurant/lobby many times just to get more sambal chilli, cling wrap, extra towels, blankets, pillows. When our ball went over the glass divider of the infinity pool down to the street below they brought it up to us twice. We can call the buggy to pick us up to the lobby anytime or walk 3min ourselves. They organised cabs to bring us to the city centre and fetch us back.

This is the perfect place for family gatherings, romantic getaways or just hanging out with friends.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Serenatwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, December 8, 2012
Thank you very much for taking the time to share your experience.

I am delighted that you enjoyed our villa and our service. I have shared your experience with our staff and they are delighted for being able to make your stay a memorable one.

I am especially happy that you enjoyed our in-villa BBQ. We will continue to strive to deliver exceptional service to our guests.

We look forward to your return in the very near future. Thank you

Sincerely yours
Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 23, 2012

we stayed at montigo resort in sept 2012 during the soft launch promotion. Staff are very friendly and their service are very good. everything in the villa are new. my favourite part of the villa is of course the pool. sadly, since i went there during the soft launch period, there are still alot of construction at the resort and there's only one eating place. will consider to visit again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Charmlady_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloysius M, General Manager at Montigo Resorts Nongsa, responded to this review, December 8, 2012
Thank you for taking the time to share your feedback.

I am delighted that you enjoyed our villa and our service.

I will continue to work with our Development Team to ensure that we get our resort ready at the earliest opportunity so that you can return and enjoy our full facilities at the earliest opportunity.

My staff and i look forward to your return visit in the near future. Thank you

Sincerely yours
Aloysius Michael
General Manager
Montigo Resorts Nongsa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Montigo Resorts Nongsa

Property: Montigo Resorts Nongsa
Address: Jl. Hang Lekir, Nongsa, Riau Islands Province 29411, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nongsa
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Nongsa
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Montigo Resorts Nongsa 4.5*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Hotels.com, Priceline, Cancelon, TripOnline SA, Evoline ltd and getaroom.com so you can book your Montigo Resorts Nongsa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Montigo Resorts Nongsa Batam

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