Stopped in this so called luxury lodge on 13 may 2017 for a week.
We paid a lot of money for a weeks stay thinking we would have a luxury break, but that was not the case.
In details, it mentioned a fridge with freezer compartment, what we found, was a large fridge in corner near dining table, with no freezer compartment and had to fix as it was terribly wobbly, we also noticed someone also complained a year ago about this on TA.
Terrible dirty cupboards.
Fryingpan burned and unusable.
if you used hot tap in bathroom it banged throughout the lodge.
double bed mattress full of springs.
ashtrays outside full of fag buts and water.
cooker hood just didnt work. ( owner said turn on switch, we did still didnt work)
Rubbish under lodge like old cleaning bottle fag buts and old tyres.
we did have an emergency while there, and had to call the emergency services, nowhere in lodge was correct address, even tho owners said there was the address was for the village not the lodge.
China in kitchen cracked and chipped and nothing matched, complete miss match of bits.
Stack of tables in living room, marked and stained with ring marks and not very nice to look at.
We made a complaint to owners when we got home, but was told that we should have complained while we was there, but after spending 9 hours travelling, the last thing you need is a stranger coming in to sort out the problems, that should have been done already, but some of the problems could not have been sorted out anyway.
We then got a very very rude email from owners, saying our complaint was not upheld, and they would not be willing to have any other correspondence with us, not mentioning any major complaints, just mentioning we should have had a stranger come in and sort a few things out.We took pictures of cupboards, and frying pan as I was so disgusted with these issues but the owners just didnt want to know, they had your money and end of story.
Also please be aware that the village / Lodge is 15 miles either way on single track roads with passing places, before you get to main roads then the nearest town Oban is 12 miles away after that, so you are very very remote, this was again mentioned to owners, and was told if we had asked we would have been told about this beforehand, this need to be a major point on the details, rather than having to ask, like mentioned we did have an emergency while there, and we would not have booked this place if we had know how remote it was due to the time it took to get emergency services to us.
We had a fantastic weekend at the Lodge, the surroundings are spectacular and waking up to the sight of Loch Awe each morning is just breathtaking.
The cabin is wonderfully cosy and provided ample space and amenities for the 4 of us who shared it.
My wife is terminally ill and we were looking to completely relax for the weekend in beautiful surroundings, the cabin ticked all the boxes, we didn't want to leave.
It is finished to a high standard with a spacious shower room, bedrooms and kitchen facility.
Spending the evenings on the sofas in front of the burner was lovely.
The hot tub does take a while to heat but this is fully disclosed in the info pack and you can have it preheated before arrival should you choose to do so.
Even though the weather wasn't the best it didn't deter our break at all.
All in all the weekend was everything we expected and more, thank you to Sonja and Steve.
We will be returning as soon as we can!
Stayed in this lovely cabin with my boyfriend and it was even betterthan we expected. The cabin is in a very spacious park with other cabins on the shore of the Loch but even though there are other cabins on the park it was so quiet and peaceful we felt that we were totally secluded. The hot tub is just amazing. We sat in it every night we were there listening to the fire burning and the wind in the trees. We even went in it in the rain and it just added to the natural feeling. We can;t wait to come back to our little piece of perfection. Thank you so much for letting us stay.....we will be back.
Nice location and facilities. Well appointed warm and comfy cabin. We choose to come here as a hot tub is a real treat for the family. No problem in it being prepared for us on arrival, but be warned it will take the two bags of logs rather than the one the instructions seem to imply. Told where to buy another bag for later in the week which we duly did, not cheap but you'd have thought we'd be getting the right thing. It transpires when trying to heat the hot tub on day three that the logs we bought were wet and so smouldered without giving the heat required. Gave up after several attempts and a few frustrating hours. Hot tub also does not have jets so nothing like the experience at say Forest Holidays, though granted nothing like the cost. Nice place but if the hot tub is a major draw for you, it might disappoint.
Fern lodge is a really comfortable, homely lodge in some of the best scenery Scotland can offer.
The kitchen/dining room is well equipped and easily cooked for 7 of us. Decent sized sink helped with the washing up too! The beds are comfortable and spacious, even the sofa bed was comfy! There are big sofas to laze about on round the warm fireplace whilst you wait for the Hot Tub to heat up.
Lighting and stoking the fires for the hot tub was a lot of fun for our group, part of the charm of the place I'd say. But if you're not into that sort of thing, they can easily light it for you to be hot on your arrival. We really enjoyed our evenings relaxing in the tub, probably the highlight of our weekend.
A couple maps in the lodge pointed us towards a lovely walk over the river and round to a ruined castle where we saw a dramatic sunset over the mirror clear loch. There was boat rental that we didn't have time for, but if we ever return (which we'd love to) we plan on having a trip out on the water!
The hosts Sonja and Steve were easy to contact and very friendly and approachable.
Thanks for a great time! We'll be sure to come back.
We stayed here for 3 days. Although we had a good time, there were a few aspects which let it down.
We were under the impression that we would only require the two bags of logs provided for the hot tub, however we had to purchase 3 more from Irene costing a further £22.50. However when the hot tub was heated up it was incredibly enjoyable!
Also, in the description it stated that the lodge had a freezer which it did not. This was a let down for us as we had purchased a lot of frozen food which then went to waste as it wouldn't keep without being frozen.
Additionally, when using the oven we discovered that the grill does not work.
Overall however we really enjoyed our stay and would highly recommend hiring out a boat for the day to explore the beautiful Loch and castle.