First of all, this is my first review for tripadvisor. I feel the need to write so I can save someone else the trouble I went through here. I was here for a business trip together with 70 other colleagues for an international meeting. The rooms have not been renovated for decades, there are ants and mosquitoes everywhere, the breakfast buffet is the poorest I have seen in years of travelling and this hotel is definitely NOT a 4-star - you are told to carry your own luggage to your bedroom!
But the worse came when my wallet was stolen from my bedroom (which I duly locked every single time, even when I was inside). The lack of cooperation from the manager included trying to cover up the incident (completely insensitive to the fact that I was left with no money, no credit/debit cards, lost my ID and driver's license, all this only 2 days before having to return home), initially refusing to send a staff member with me to the local police so I could report the missing documents and in the end charging me the taxi that took me there (which I had to ask a colleague to pay for me)!! And I thought I was being considerate when reporting it as "missing" rather than as "theft" to the police... one of the lousiest pieces of hotel management you'll ever see.
I am SURE that you can find a better place to stay than this. Save yourself the trouble - the only good things here are a hotel that has an access to the beach and a swimming pool (a single one, mind you) plus three or four friendly staff members, and that's most certainly not worth what I have described above. 4 stars??? You must be out of your mind.
- Also Known As:
- Hotel Del Mare
- Del Mare Hotel
- Hotel Spa Villa Del Mare Maratea, Italy - Acquafredda