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“Disapointed”

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Ibis Auckland Ellerslie
Ranked #1 of 2 Hotels in Ellerslie
GreenLeadersSilver level
Wellington, New Zealand
1 review
“Disapointed”
4 of 5 bubbles Reviewed November 18, 2012

Price $154 per room per night. Normally $119 to $129. 2 rooms and breakfasts booked
Told at breakfast only 1 paid for. Had to produce email to confirm the two bookings.
This has happened on previous occasions, no apology tendered. I have spent 20 odd nights over the last 2 years. Slowly things are deteriating in my opinion

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TWright38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Manager at Ibis Auckland Ellerslie, responded to this review, December 27, 2012
Thank you very much for your feedback. We are very sorry that you experienced a problem with your booking. We are absolutely committed to continued growth in the service we offer, and we are genuinely sorry to have let you down. Thank you for sharing your thoughts.
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664 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
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English first
Rotorua, New Zealand
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed November 14, 2012

Rooms small but adequate , bathroom reminded me of what could be a space capsule. Seemed very clean but in the morning we noticed one pillow had no protector and was absolutely filthy.Took to reception , and received a sorry , pillow not replaced.
Buffet nice first night but exactly the same the second night, except only various lettuces on salad bar and ham yet again. We decided not to eat the same again, even the same icecream might have suited some but not us Green Tea - Marshmallow. Sales Lady came to us in the bar and apologized and insisted on buying a drink. Very nice touch and appreciated .
However did find the concierge Brian very helpful and extra nice. I am an advantage Plus Member

  • Stayed November 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Manager at Ibis Auckland Ellerslie, responded to this review, December 27, 2012
Thank you for your review following your stay with us. It's unacceptable to us that you should find a dirty pillow. Please know this does not reflect the cleanliness standard we are committed to providing. An apology would have been appropriate, and we're genuinely sorry you did not receive this at the time. Thank you, also, for your comments on the buffet.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson, New Zealand
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 7, 2012

I had a rental car and the hotel is located very close to where my meetings were so it was perfect. Superb customer service. The building and room were very clean and well maintained. The bed was not as comfortable as at home but it never is! the restaurant is very good, a nice and reasonable priced dinner menu; buffet breakfast might seem slightly expensive but the variety and quality is excellent. Overall a good experience.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dpsNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul A, General Manager at Ibis Auckland Ellerslie, responded to this review, December 13, 2012
Thank you very much for your review. It is great to read you found our team provided superb customer service! We work passionately to achieve that and are elated to hear you could see this shining through. Please let us know if there is anything we can do to make you more comfortable in the future. It’s great to learn you enjoyed the variety and quality of your meals at the Acacia Restaurant – we look forward to your next stay!
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Paeroa
1 review
3 of 5 bubbles Reviewed November 6, 2012

We are advantage plus members who have stayed many times at this hotel.It is very conveniently located to Auckland ,and all that has to offer.We have always enjoyed a pleasant stay until now.However this time we got no sleep, which compromised the next day.Our room was located above the bar, where there was a large group of particularly noisy ,drunk people.The same large noisy group`s rooms were also located on our floor.In the early hours, they were very noisy ans raucous.I know that the hotel is not responsible for guests behaviour,however I feel they should inform groups of the need to have consideration for other guests.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emmylou62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul A, General Manager at Ibis Auckland Ellerslie, responded to this review, December 13, 2012
We’re honoured that you chose to stay at our hotel for your many visits to Auckland. We are sorry to learn about your experience with neighbouring guests being noisy during your last stay with us. In the future please do not hesitate to contact our Reception team for assistance. Thank you for feedback, we look forward to the opportunity of better serving you in the future.
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Melbourne, Australia
Level Contributor
57 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed November 4, 2012

Located in southern suburbs of Auckland this hotel would best suit those who have a car - although it is also not far from a train station. There is lots of free carparking on site although it was quite full. The hotel reception area appears refurbished. Our room was on the ground floor level. It was small with 2 single beds but was all we needed for one night. The bathroom is unusual as it appears like one you would see on a cruise ship. You step up into it. Great shower and water pressure though.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brett153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul A, General Manager at Ibis Auckland Ellerslie, responded to this review, December 13, 2012
Thank you for sharing your feedback with us. We are glad you enjoyed our location and your ibis room – we hope you get the chance to try our Novotel rooms too, which are super spacious and also have a great shower over a classic bath. Thank you again for your review, we hope to see you back on your next trip to Auckland!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Auckland Ellerslie

Property: Ibis Auckland Ellerslie
Address: 72-112 Greenlane East, Ellerslie 1051, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Ellerslie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Ellerslie
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ibis Auckland Ellerslie 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Ibis Ellerslie is located in the heart of Greenlane offering easy access to many Auckland attractions. The Ellerslie Events Centre and ASB Showgrounds are in walking distance, Vector Arena, Mt Smart Stadium and Eden Park are only a short train trip away. ... more   less 
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Also Known As:
Ibis Auckland Ellerslie Hotel Ellerslie
Ibis Hotel Auckland
Ibis Hotel Ellerslie

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