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“A paradise with exceptional service”
5 of 5 bubbles Review of Raffles Seychelles

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Raffles Seychelles
Ranked #1 of 1 Hotels in Anse Takamaka
Certificate of Excellence
Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A paradise with exceptional service”
Reviewed February 18, 2012

We were thrilled with our stay at Raffles resort. The panoramic ocean view and the infiniti plunge pool was gorgeous. The Butler Service was fantastic and the staff in general were very attentive and helpful. Our butlers were Kavi and Chandan and we would highly recommend them. The woman in the Kids Club is wonderful with children and is very enthusiastic about creating fun experiences with them. The portions for food are very generous and the staff accommodated timing outside regular service since we were travelling with two young kids. In general, the staff seemed to indulge the kids, giving them little presents and playing with them in the restaurants, bringing them toys etc. We highly recommend the resort to couples or families.

Room Tip: Any villas with the ocean view are amazing. Not so sure about the garden rooms.
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelWithKidsCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles2011, Guest Relations Manager at Raffles Seychelles, responded to this review, February 20, 2012
Many thanks for taking the time to post your review on TripAdvisor. I am so pleased to read that enjoyed your time with us.

Our team always enjoys receiving comments and I will share these with them, especially with Chandal, Kavi & Marie. I know they will be thrilled to hear that they contributed to your stay.

We very much look forward to welcoming you and your family back one day soon.

Yours sincerely,
Adelina Balbuena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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956 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (188)
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Mauritius
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 2, 2012

This is a stunning hotel located on the tropical island of Praslin, incredible view from your individual villa which are high up on the hill side with their own pool. The staff are fantastic very attentive to your every request. Food is truly world class well presented with fantastic service.

Room Tip: Try and get a room in the North part of the site better views. Also higher up the hill you are the b...
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank macb_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles2011, Guest Relations Manager at Raffles Seychelles, responded to this review, February 7, 2012
Thank you very much for your lovely comments! It was a pleasure having you at the Raffles and we are very glad you enjoyed it. We hope to see you back again soon! Best wishes!
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San Francisco
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 15, 2012

When we first booked this hotel it was about a year ago. Didn't know what to expect. When we got there, they upgraded us to a 2 bedroom villa on the beachfront. Normally this would have been a good thing, but at this hotel it was not for us. The villa was gorgeous inside, but we did not see the sweeping gorgeous views that were indicated on the internet photos. The view was of a marshy area in front of our deck with the beach beyond that. The restaurant was right next door so it wasn't private at all. So we asked to be moved to our originally requested room which was a 1 bedroom villa with a panoramic view. They were very gracious and wanted very much to please us and did offer to move us to another room. We were extremely pleased with the new room. The views were great. They added a lot of perks for the mistake and refunded some of our money for the first night. We were very pleased and would highly recommend this hotel to anyone. Many of the resorts in the Seychelles have more rustic or colonial furnishings. Raffles is the exception with ultra modern facilities and just beautiful modern furnishings. We had our own plunge pool on our deck, a living room, kitchen, bath, outdoor and indoor shower. Everything was really nice. The restaurants is expensive. Try to get at least the inclusive breakfast if possible. The island has nice beaches, and the famous coco du mer. If you love golf, go to the Lumera Golf Course. Absolutely gorgeous. The beach there is equally beautiful. They have a nice spa there too if you don't golf. I went there while my husband golfed. It was very nice. Highly recommend this place. See my photos.

Room Tip: 1 bedroom panoramic villa
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mdove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles2011, Guest Relations Manager at Raffles Seychelles, responded to this review, January 27, 2012
Dear Mr & Mrs Dove;
Thank you very much for your lovely feedback and comments. It was a real pleasure meeting you and pleased to hear that you enjoyed your stay. I was honored to take care of you. We hope you have the opportunity to come back again soon!
I wish you, all the best and hope you had a happy return back home and also had a wonderful continuation of your vacation.
Best regards,
Adelina Balbuena
Resident Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 12, 2012

It was our honeymoon and this hotel has made the trip! We had a villa at the top of the hill with the beautiful panoramic view over the sea and Curiese island. The villa itself was amazing - everything is new and high quality. The most of the luxury hotels at Seychelles are crapy old and overexoensive. Here it was clear why it has its price. Modern design, new furniture and everything. All is organized very good: the system to control lightening in the villa from one platform, a huge TV with more than 20 channels, coffee maschine (!!), clock, yoga matt (!!) and so on. The luxorious tea (not that awfull tea dust in bags, but very good and tasty tea). TWO refrigerators: one in the villa as a mini bar and another at the terrace. It is very comfortable if you want to have your own wine/champagne / juce in the frige. The bath with a panoramic view was ideal for the honeymoon.
The view to the sea from the bed is amasing, especially for honeymoon.
The terrace has beach chair and very nice pool. It is too small to swim but with that kind of view you can just stay and enjoy the panorama.
The hotel has very nice small beach equipped with high-quality chaise longues and hammocks. There are some beatiful stones at the left and right side so it also nice for shooting. In december the sea was ideal: the smallest waves we have seen at the island, clean sand, perfect entrance to the sea, blue clear water.
There are also big pools near the beach.
The breakfast in the restaurant was perfect: freshly prepared omelette on your choice, belgium waffles and pancakes, freshly pressed juices, fruites and other usual stuff. Even champagne.
We have eat only in fish reastaurant, and we were very satisfied with the quality of the food.
Every eveing there are some activities: traditional creol singing and dancing, cocteil classes or thematical dinner.
The hotel is also very suitable for children.

The hotel itself is kind of separated, there is almost nothing in walking distance. To the neares town one have to use a car (although by car it is just about 7 minutes driving).

What I really like is that the stuff is willing to develope the hotel. There are some plans for the higher speed internet connections, more different languages for the TV, e.g. russian.

The good point is also the green stuff around: it was enough to make the place beautiful (although villas are not isolated completely from each other by plants), buts still prevent from a lot of insects in your room. We have not seen any insects in the villa in opposite to other even more expensive hotels, where there was a full representation of the jungle fauna.

The only negative moments I can remember is the water, that was not completely cold and hot. It was just slightly warm, that is not an issue after the sun, but can be a problem when you are sunburned and have a fear.
The stuff was very friendly, an sometimes even too much: you can get tires to answer everybody that you ar fine and everything is excellent 50 times per day. In my opinion it is also not good to actively take an interest about guests plans for the day. Guests are not children and stuff is not parents to give a report for all the plans they have. It make feel uncomfortable. You can put a paper with the all listed activites for the next day as in other hotels, but not ask the guest if they come or not. People are on the rest, they don't want to think about obligation and promising thay have gave to the stuff. And it also feels like pressure from the hotel to use their facilities. It is not fair.

But talking about the hotel - it is definetely the perfect place. The villa looks excatly like the villa of the dream. The view is exccelent, the beach is one of the most beautiful on the island, the food is excellent and the stuff is pure amicability. I can definetly recommend this place and I wish to come again.

Room Tip: Higher villas have better view, but can be reached only with buggies.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank et_vanille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles2011, Guest Relations Manager at Raffles Seychelles, responded to this review, January 25, 2012
Thank you very much for taking the time to write your experience. We are delighted to hear that you had a memorable stay and enjoyed the hotel. Your stay also meant a lot to us and we are pleased to hear that you are looking forward to returning soon. Thank you also for the constructive feedback which we will gladly take into cosideration.

Best regards,

Adelina Balbuena
Resident Service Manager
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cologne
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 2, 2012

It is clear that the Raffles Praslin was intended to be a top end luxury resort demanding the high prices of a Four Seasons or Banyan Tree. However it seems that somebody missed the point that the highest prices can only be demanded if you offer the highest level of facilities and service. The Raffles Praslin has a high standard, but is not the very top standard.

Unfortunately, it will be difficult for them to fix the weaknesses in the basic infrastructure. We were in a Royal Oceanview villa, which in most resorts would be described as "partial ocean view", with most of the view being the villa in front and the imposing arrivals lobby. Although the windows have mirrored glass, if the villa lights are on everybody arriving at the hotel and passing along the road in front of the villa can see right in. (Perhaps this is what is meant by "bathtub with a view" :-)). The villas are just too densely packed in, for this to ever be a top resort, even when the vegetation has matured in a few years time. The hosepipes strung across the boulders can never substitute for a proper water feature or natural stream.

The build quality is good but not top. Instead of hardwoods, there is a lot of laminate and stained plywood. The floor of the outdoor shower has the wrong gradient, so when it rains (or showers), the bathroom floods, as the drain is too slow. The extractor fans are noisy and routed directly above the bed, and can not be turned off by the guests -- but praise for the technician who came at 11pm to pull the circuit breaker so that we could sleep. The minibar fridge is in the bedroom rather than the kitchen/salon area, and is also too loud. The plunge pool is, unnecessarily, just a little too small. When you sit on the guest toilet, your knees bang against the washbasin. The bath taps cannot be reached when sitting in the bath. All small items in themselves, but showing a lack of attention to the design that just does not live up to the high standard set by the flagship hotel in Singapore.

The service was also good, but not top. Pre-arrival, a manager had researched our names online by visiting our LinkedIn profiles, and it was obvious that our guest profiles had been circulated throughout the resort. We were met on arrival by two managers speaking our native German (a nice touch) and we were introduced to our two butlers, who efficiently checked us in and swiped our credit card, but who we never saw again the whole stay until one of them came to present the bill! A more senior butler, who was very efficient in getting problems fixed, looked after us most of the time. A promised daily fruit basket did not materialize until we asked him to fix it (and then we received a super-sized basket!). Nespresso capsules were not replenished until we asked him to fix it. Room service items were not cleared until we asked him. The minibar was used on the first night, but not restocked until after we had left four days later, (and even though I advised the discrepancy at check out, it resulted in a small post departure charge, that most top hotels would have waived). This was definitely not a “personal”, but more of a “virtual” butler service.

Outside the room, we also felt that the resort was understaffed. There was no towel or refreshment service on the otherwise excellent beach. The pool staff was overworked, leading to long service times, and incorrect orders. The General Manager was visiting the restaurant on the first evening. Rather then the usual brief welcome, he was spending 10-15 minutes at each table regaling guests with his personal and the hotel background, which we personally felt was too long, especially with our freshly-cooked lobster going cold in front of us.

The staff was also very efficient in organizing trips to La Digue and Curieuse Islands. The bicycles they reserved for us on La Digue were however the oldest, most decrepit devices I have seen – and required the chain to be repaired when we were at the farthest point from the harbor. The weather prevented us crossing to Curieuse from the hotel beach, as the waves were too high – but even with the roller-coaster small boat ride across to the island, it was well worth the visit.

Overall, the hotel just felt too clinical. Modern, clean and designed to impress, with the management team doing their utmost, but foe me it was overall just one level off the top rank.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank david44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles2011, Public Relations Manager at Raffles Seychelles, responded to this review, January 14, 2012
Thank you very much for taking the time to give us such detailed feedback on your stay with us. I am very disappointed indeed to read your comments on the state of your room & service . Please rest assured we are taking all this feedback most seriously. I do hope you will consider staying with us again. Please do email me directly should you do so and I would be delighted to oversee your time with us.

Best wishes

Adelina
Resident Service Manager
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Channel Islands
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 31, 2011

This was our first time in the Seychelles and I had been indecisive on where to stay. So happy to have chosen Raffles Praslin. All the staff were genuinely friendly and helpful. Villas were fantastic and beaches were stunning.

We were concerned about having butler service as like most people we are used to doing things for ourselves and are happy to do so. However our butler Kavi soon put our minds at rest and we enjoyed his cheerful nature and made use of his knowledge. Lovely guy.

Our housekeeper Denish really went out of his way to make us smile - decorating our room beautifully with the flora of Praslin. Miss him

All of the staff went the extra mile to be helpful and accomodating and all were interesting to talk to- there are many different nationalities working at Raffles. I cannot mention them all but I will always remember them.

The restaurants were exquisite. Breakfast at the Losean was varied and delicious - you must try the Takamaka honey. Also each morning at breakfast we would recieve a newspaper with a summary of the latest British news. The daily quiz in these papers were fun. The service was outstanding at both the Losean and Curieuse Restaurants. We were encouraged to Choose ANYTHING we wanted for our evening meal which chef would happliy prepare. As it was we were content with the set menu but having such an option was luxurious.

Our guide Bernard was great company, knowledgeable and funny. Our favourite trips were to La Dique - just stunning and Aride Island - once in a lifetime experience even if your not much of an Ornithologist like me. After a day at La Dique we were exhuasted so we ordered room service again this was an outstanding meal with exceptional service.

Praslin and Raffles are exactly how you see them in glossy brochures. You will not be disappointed.

Last but not least special mention must go to Sidney who manages the Losean Restaurant admirably well. Thanks to him for his charismatic wit and charming company. This guy should have his own travel TV show it would be a hit!!!!!

  • Stayed October 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank route66123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles2011, Public Relations Manager at Raffles Seychelles, responded to this review, January 14, 2012
Thank you for choosing Raffles Praslin Hotel. We are delighted that you had a great stay and thoroughly enjoyed having you as a guest at our hotel. We hope to welcome you back in the near future.
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LEBANON
Level Contributor
52 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 18, 2011

Like all raffles in the world this hotel is amazing!
the villas are excellent, the grrens around the hotel are well set, jut need them to grow a little more to cover the rooms so you can get more privacy.
all rooms are very well equiped, very spacious.
the breakfast is excellent, and the spa is great!
the only inconvenient is that the resort is set on a hill, so you cannot walk from your room to the beach or to the restaurant, you always need a buggy.
the service is excellent, and very friendly

  • Stayed December 2011, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank COOKS76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raffles2011, Public Relations Manager at Raffles Seychelles, responded to this review, January 14, 2012
Thank you so much for staying with us and for recommending us on Tripadvisor. We are very happy to read that you enjoyed your time at Raffles Praslin Hotel. We hope to welcome you back soon.

Best regards,

Adelina Balbuena
Resident Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Seychelles

Property: Raffles Seychelles
Address: Anse Takamaka, Praslin Island, Seychelles
Phone Number:
Location: Seychelles > Praslin Island > Anse Takamaka
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Anse Takamaka
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Raffles Seychelles 5*
Number of rooms: 86
Official Description (provided by the hotel):
From across the continents of Europe and Asia, the legend of Raffles now extends to the enchanting islands of the Seychelles, cradled at the heart of the Indian Ocean. Raffles Praslin Seychelles presents an all-villa Seychelles luxury resort nestled within the stunning island of Praslin that was once declared the rediscovered Garden of Eden. This Seychelles hotel seeks to present guests with an escape where warm native Seychellois hospitality is infused with the enchanting touch of Raffles. Surrender to the sun-kissed allure of Anse Takamaka’s powdered sands, on to which spill the eighty-six spacious villas fashioned to assure lavish comfort. These private abodes offer a choice of whispering, opal-hued oceans and lush green hills. Be immersed in the relaxing therapies of the exclusive Raffles Spa, which coupled with the soothing embrace of unsullied nature, rejuvenate both body and spirit. Taste the distinguished flavours of the breezy Curieuse Seafood Restaurant, the local cuisine and Mediterranean delights of Losean or the light comfort food by the Pool Bar. ... more   less 
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Also Known As:
Raffles Praslin Hotel Anse Takamaka
Raffles Seychelles Praslin Island

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