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Best Western Airport Motel & Convention Centre
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Reviews (816)
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All reviewsstayed herefree shuttlepaellanext morningairport motelshuttle serviceleave your carroom servicean early flightbeds were comfortablerental carstay overnightwake up callroom was largemini bargreat place to staylate at night
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561 - 566 of 816 reviews
Reviewed December 9, 2013

This is the worst hotel property that I have EVER stayed in. We were "up graded" to a spa room which was just awful. The toilet did not flush properly and the door on the shower stall fell off when we tried to use it. They also placed us in the section that was being renovated which means there was dirt and dust everywhere. Do not stay at this motel!!!!!

On a side note the restaurant food was delicious. Hats off tho the chef!

Stayed: December 2013, traveled on business
1  Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded December 16, 2013

Thank you for your honest review on our property.

It is very important to us as a motel property to get these feedbacks as we need to know on a guests perspective on how they feel the rooms and service is. In regards to your room, we are currently renovating that block of rooms which you stayed in and within the next couple of months all rooms at our motel will all be renovated. Once again we are sorry your stay with us wasn't to your expectation but hope you will give us another chance to please you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

I only stayed for one night,but the service was excellent. Quiet rooms,and very nice interiors the bathroom was excellent with a very nice shower. it also had a very nice restaurant, the price was value for money. Ideal for a stop over,or two days even.The biggest advantage was the free airport shuttle bus,also had free wifi,will stay again.

Room Tip: They all seem to be quiet.
  • Stayed: November 2013, traveled solo
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1  Thank Steven J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded December 16, 2013

We are very pleased you enjoyed your stay with us at the Best Western Airport Motel and Convention Centre. We hope to see you back staying with us soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013

We stayed here on 20th November for 1 night as it was close to the airport. We were issued an upgrade to a room with a spa bath. We were so tired that night we didn't get around to having a spa bath, but it looked very nice. Only problem I had was getting our luggage down 2 flights of steps, and found out afterwards that there was a driveway going to the bottom, still a mission to get them up a steep driveway the next morning, our fault as husband was too stubborn to ask for help. The floor beside the bed had dead moths on it and the kitchen floor was dirty, I'm thinking the cleaner had just forgotten to finish off as everything else was spotless. Lovely man drove us to the airport in the motel shuttle early the next morning and Becks on the front counter was very welcoming and helpful. Some people that were staying in the room next to ours came back and made a huge noise in the passage around 11pm and carried on having a great time partying in their room, but it all went quiet all of a sudden, lucky as we had to be up at 4am the next morning. All in all a good comfortable stay.

Room Tip: Ask for help with your luggage if you are booked into the rooms at the bottom half of the motel. They do wake up calls for early starters.
  • Stayed: November 2013, traveled as a couple
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1  Thank ShonaH569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded December 16, 2013

Thank you for your time writing this review

I'm glad you enjoyed your stay and found it very comfortable the evening you stayed with us. In regards to luggage down the stairs, our shuttle bus drivers, duty managers or receptionists are more than willing to help and even on requests we do pick up our guests with their luggage from their rooms especially if they are booked onto our bus in the morning.

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Reviewed November 20, 2013

We had a group booking at this motel for a wedding, staff were very accomodating and freindly.

Prices were reasonable, we had breakfast included, breakfast was good not the best i have had at a motel but not too bad.

The upgraded rooms very nice and contained everything we needed, the suite however was a little outdated and needs a bit of a revamp.

Overall i would recommend this place and would definately stay again :)

  • Stayed: November 2013, traveled with family
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1  Thank Rena911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded December 16, 2013

Thank you for taking the time to fill out your review on our property

We do cater for guests who stay for overnight flights for a couple of two or a family of four etc. We also cater for larger groups who may as yourself be attending a wedding or function either at this property or a function centre near by. Also as stated we do try to please our guests by upgrading them if we do have the rooms available.

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Reviewed November 14, 2013

Stayed 2 nights, Arrived very late...12.00 midnight...NOT a problem for the in-house excellent shuttle service.
Staff were simply superb,,proactive to be helpful.
Room spotless, comfortable and good for purpose. Excellent value for money.
Would recommend this establishment without hesitation.
WiFi facility not 100% when we were there...possibly atmospherics?
Overall...a place we would not hesitate to return to.
Thank you staff one and all!

Room Tip: I don't think any probs here!
  • Stayed: November 2013, traveled as a couple
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1  Thank Cymro12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airportmotelmelb, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded December 16, 2013

Thank you for your great review on our property

As stated we do have 24 hour service for both reception and shuttle bus service. Being so close to the airport and realising that flights happen throughout the day and evening we find this very imporatant for the convenience of our guests.

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