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Best Western Airport Motel & Convention Centre
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Reviews (816)
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All reviewsstayed herefree shuttlepaellanext morningairport motelshuttle serviceleave your carroom servicean early flightbeds were comfortablerental carstay overnightwake up callroom was largemini bargreat place to staylate at night
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607 - 612 of 816 reviews
Reviewed May 22, 2013

Stayed here for a night before an early morning check in for flight to Christchurch. An excellent refurbished room, very clean, a comfortable bed, free wifi. Very friendly receptionist.
Have stayed here a few times now & will stay again in the future as it is so convenient to the airport with the free shuttle bus

  • Stayed: May 2013, traveled as a couple
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3  Thank Woo1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded May 23, 2013

Thank you for your review on our property.

It is great to hear how you enjoyed our newly refurbished rooms and we are pleased we will see you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2013 via mobile

We had been flying for 13 hours with a stopover of 5 hours on top from China and were really needing some comfort....had booked at the airport 12 hours before through agoda, we arrived at Melbourne international 23:30 in the eve, called the hotel from the free phone at the information point and they came to collect us very promptly which was so nice for us, checked in swiftly and was upgraded to a gorgeous room, so clean, massive bed, everything we could have wanted, was also given a free late check out till 11am. Very helpful staff, the shuttle service is excellent and they can't do enough for you. Well worth the money, so convenient. Would definitely stay here again, felt like we had got a lot more than we paid for which I have found rare in Australia! Great hotel!

  • Stayed: May 2013
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Thank hev81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded May 22, 2013

It is fantastic that you enjoyed your stay at our motel. As mentioned previously we do try to upgrade our guests when available and we do realise that being so close to the airport and with guests arriving so late there may need to be flexability with check-out time, which we will always try to accomodate when possible.

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Reviewed May 10, 2013

I attended this Motel & Convention Centre for recent medium size conference of Health & Safety professionals and stayed at the onsite accommodation.

The accommodation was clean, cheerful and reasonably priced. It is not luxurious but good value for money. I stayed in that part of the Motel which was typically old style ground floor room with a car park out the front of it. The room was clean, sheets were crisp and good quality. A flatscreen TV provided and an adequate mini bar for snacks. Altogether satisfactory given the price.

The only criticism that I have is that the walls between motel units seem to be plasterboard stud walls with minimum soundproofing. I was woken early by someone conversing loudly on the phone apparently right outside my door, only to discover to my surprise that the person was inside their unit next door to me. Otherwise however I slept well without disturbance.

Breakfast and dining facilities are good and the staff do know how to make a very good coffee.

I want to highly recommend the Convention Centre facilities, particularly for budget conscious organisers. The facililties are excellent with a good area for reception & registration, a very adequate area for trade displays and conference morning teas and lunch and of course a generous and pleasant conference area for main presentations. This conference area can very easily be split up into two rooms for concurrent sessions.

This centre has everything that is needed to conduct a successful conference with adequate accomodation onsite.

I particularly want to compliment the attitude and expertise of the management and staff. Nothing was too much trouble and staff numbers were more than adequate as well as pleasant and helpful. A minor but disturbing medical emergency which occurred during the conference was handled with great calmness & professionalism by Sigrid one of the staff there. This, in a room full of Health & Safety Professionals. I was impressed.

This is a very good venue for a conference if immediate access to the Melbourne CBD is not necessary. It is a 20 minute trip into the CBD at a cost of about $60 in a taxi. It is however close to the airport and the Motel provides a reliable shuttle bus.

I have give the venue an extra star because of the conference facilities and the professional attitude of the staff.

  • Stayed: May 2013, traveled on business
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2  Thank NeilB750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded May 22, 2013

Thank you for your terrific review on this site as not only do we try to give good customer service with accomodation but we also try to exceed expextations in our conference area and with reviews like these it also lets others know that we have more than just accomodation at this property.

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Reviewed May 6, 2013

Stayed here as we had an early flight to Cairns from Melbourne airport. We were offered the newly refurbished ground floor rooms which were excellent. Fridge, TV and MP3 player. Very nice efficient shower but towels a bit skimpy.
Found the restaurant prices a bit too much for us as pensioners so settled for a takeaway fish and chip supper. There was a fish and chip shop not too far away run by very friendly chinese people. Had a good in room supper for just $13 for the four of us!
However would recommend this hotel.

Room Tip: Ask for refurbished rooms on the ground floor and accessible from the outside with parking at your front door.
  • Stayed: March 2013, traveled with friends
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1  Thank chrisatholly55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded May 22, 2013

Thank you for your review

It is great you enjoyed our newly refurbished Deluxe rooms which when available we do try to upgrade our guests. I have taken note on the towels and will address it with the executive housekeeper. Once again thank-you.

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Reviewed May 1, 2013

We recently stayed here overnight, as we had an early flight out of Melbourne. The motel is modest and the room we had was a little tired, but it was clean. The bed was comfortable and there was a large screen TV.
The sound proofing between rooms is average and we could here muffled conversation from next door plus their TV.
The bonus was the cheap parking, as we left our car there for a couple of nights for a fraction of the cost of the airport. The shuttle to and from the airport was fast and efficient.
If you need a place for a quick airport stop over, then this is a good option, but is well away from the city and any of it's attractions.

  • Stayed: April 2013, traveled as a couple
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1  Thank RocketAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded May 22, 2013

Thank you for your review on our motel

As stated we do offer airport parking for guests that stay overnight with us at a very affordable and low price.

We do value your comments and hope to see you back here soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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