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Best Western Airport Motel & Convention Centre
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All reviewsstayed herefree shuttlepaellanext morningairport motelshuttle serviceleave your carroom servicean early flightbeds were comfortablerental carstay overnightwake up callroom was largemini bargreat place to staylate at night
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635 - 640 of 816 reviews
Reviewed January 19, 2013

This is my secret but I am willing to share. When flying out, stay overnight in a very comfortable, clean and quiet room at this lovely Motel. Nothing is too much trouble. Leave your car there and take the complimentary shuttle bus to the airport. You tell them what time you need to leave and they take you there with a smile. A small fee for the car is nothing compaired to peace of mind that it is safe and looked after. After your flight, just give them a call and in no time they are there to pick you up, carry and load your luggage and driven back to the Motel to either book in at the Motel or pick up your car. We have used this Motel many many times it is only 8min drive to the airport. Excellent value.

Room Tip: We ensure NON smoking opposite the pool area. NOT the rooms opposite the office and shuttle parking. Very noisy early am. as to frequency of shuttle transfers.
  • Stayed: December 2012, traveled with family
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Thank thejoys1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded January 28, 2013

Thank you for your great review on Trip Advisor

As many future guests now rely on Trip Advisor before making a booking, it is fantastic that guests such as yourself post great comments for all to read. We do try to make all our guests feel comfortable and have a fantastic stay, as to not only attract new guests but also to get return guests such as yourself, through our great service and friendly service.

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Reviewed January 17, 2013

Booked this place for a morning flight the next day. Room is clean enough, however the place is in need of a renovation (bare bricks). Judging by the photos, the place has been cleaned up a little, so your milage may vary.

Shuttle service was great, as was the breakfast buffet (not included).

  • Stayed: February 2012, traveled with friends
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Thank Vic K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded January 28, 2013

Thank you for your review on our property

As mentioned on previous reviews we are currently doing renovations to all our rooms. All of the Deluxe and Business rooms have been completed and we are soon to be concentrating on the spa and queen rooms. It is great to hear good comments on our services and next time, as you were very pleased with our buffet breakfast there are packages you can book that include the breakfast.

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Reviewed January 11, 2013

We used the room purely as layover as had 14 hours in Melbourne between flights.
Room was compact but immaculate and ideal for us (couple, toddler and baby)
Reception staff were very friendly and fantastically helpful.
No problem with our early check in .
The courtesy coach worked well too.
Big thumbs up .

Room Tip: We stayed in a deluxe twin.
  • Stayed: January 2013, traveled with family
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Thank MrsBDH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded January 15, 2013

Thank you for your recent review

It is great to hear when guests have an enjoyable stay and we hope to see you back here soon

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Reviewed January 6, 2013

We stayed here twice during our recent travels. The airport pick up and drop off service was great and quick. The staff were helpful and friendly. The room was clean and tidy and comfortable to sleep two adults and two children (double and 2 singles, this configuration made the room a bit small but still comfortable) for our short stays. There is a nice little park with a playground a very short walk away as well as a pub and small shops just down the road, so the location of the motel is also good. Would stay here again.

  • Stayed: December 2012, traveled with family
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Thank Teegs81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded January 10, 2013

Thank you for your post on Trip Advisor

It is great to see that our service met your expectation and due to that you have returned to stay with us on another occassion. Looking forward to your return again hopefully in the near future.

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Reviewed January 4, 2013

We booked this hotel as a mystery 4 star hotel on Hotwire where the hotel name wasn't revealed to us until we had completed the booking. The name was eventually revealed to us but unfortunately the reasons why this hotel is 4 star remain a mystery! The room was extremely out dated and tired looking. The shuttle bus from the airport was a hassle everytime. On arrival at the airport we had to call the hotel from a personal mobile to request a pick up and then wait around 30 minutes as the hotel is around a 15 minute drive from the airport (not sure why it is called an airport hotel - never did see a plane!). On trying to get back to the airport the shuttle only runs at certain times, even though the bus and driver were available. Unfortunately the timetable of the bus wasn't available in the room or reception so when we arrived at reception at 9.30am we were informed we would have to wait until 10am for the next bus even though we could see the bus and driver out of the window!

We were in a room under the conference room and every morning were woken by chairs scraping along the floor above us as the room was set up. Overall a disappointing stay.

  • Stayed: November 2012, traveled as a couple
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1  Thank Bevdoll5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, Front Office Manager at Best Western Airport Motel & Convention Centre, responded to this reviewResponded January 8, 2013

Thank you for your recent review on Trip Advisor

We do appreciate your honesty as it does help us to improve on areas that we need to concetrate in.

We are currently renovating the block of rooms that you stayed in and we are aware that these rooms need to be at the standard that our other motel rooms are nearer to the Front Reception. The benefit of the rooms that you stayed in though as comments we have had from other guests is these rooms are further away from reception therefore are alot quiter.

In regards to using your phone to call us for our shuttle bus pick up if you go into the Airport at the Travellers services desk there is a free phone that will call our motel directly for pick up. Our motel is only 7km away from the airport and usually takes about 10minutes drive to the motel on the bus unless there is heavy traffic on the road.

Our shuttle bus do run on certain times in the morning which is every half an hour. The drivers and receptionists are informed to run on these times stricktly as other guests pre book these shuttle bus trips and if we do trips in between than we will be late for these other bookings.

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