After spending 6 months in Mexico this will be our fist bad review. We have travelled extensively and stayed in many places, in all of these place we have been well received. This review is not to upset or discourage the staff or management but purely for the intent that it may bring to their attention that they need to be more attentive and be more service orientated because they have a lovely premises and the location is wonderful.
Mayabel receives pretty good recommendations of Trip Advisor, perhaps if you are camping or spending a night in a hammock you might have a different experience.
This is our experience, We had come from San Cristobal where we has had lovely accommodation for the same price as Mayabel. At $700 pesos per night (no air-conditioning) the rooms are over priced, they are clean but basic. Our first issue was that our shower drain was blocked and made the entire room smell, secondly there was no toilet paper, I went to reception to report the problem but the receptionist barely battered an eyelid. I had to get toilet paper from my parent’s room next door and just deal with the smell.
Mayabel is locaed in the National park about 2 km from the nearest restaurant other than the one on site. We were advised against walking the road at night due to bandits so we ate dinner at the restaurant.
When we arrived there was a band playing at it seemed pretty atmospheric. We were informed us that it was AUTO SERVICE- we would need to order and collect our own food. NO problem
As I waited patiently behind the counter for the receptionist to finish her knitting, she finally did me the favor of taking my order.
When our order was ready we collected it while the staff just stood around, played on their phones or knitted. Obviously we didn’t feel compelled to drop any coins in the tips jar since we did everything ourselves.
The second night we AUTO SERVICED again as the staff got on with entertaining themselves, this time the chef gave us a personal recommendation, Fish with herbs, sounds good, it looked good, but it tasted like absolutely nothing and there were no herbs in sight. Luckily though the other meals were pretty good.
If you plan on swimming during your stay here you may be put off by the dirty, unkempt trough that they call a swimming pool. We had planned to spend 3 nights but decided to leave after two, there are much better and cheaper options available in Palenque.
- Official Description (provided by the hotel):
- Mayabell infrastructure is fully integrated with its surroundings. We offer all the necessary services to enjoy a comfortable stay in harmony with the nature, because it is a magical place, located in a "Protected Natural Area" in the heart of the Mayan jungle of the Mexican southeast. ... more less
- Also Known As:
- Maya Bell Rv And Camping Park Hotel Palenque