First, do not show up and request a room--the price for walk in is $100. Pre-booking online can be half that amount.
I had booked ahead, and at the last minute my son joined us. I checked online for the extra person cost and figured that would be fine to pay when we arrived at the hotel. However, once you are there the extra person cost is 2.5 times what it is online. Payable on the spot.
We were shown to our room and the man counted to us: 1, 2 bath towels, number 3 the bath mat for the floor, number 4, the tiny hand towel. I requested a third towel for the money we had just forked over and when he returned with the towel I had to sign for it! What is up with that? I have never done that in my life before. Many europeans stay here, I don't think they are in the habit of stealing towels are they?
Although we were staying four days and the hotel was not crowded, we were given the WORST room in the place. Right next to the room on the main floor where the staff hung out. Because it was on the main floor, all the air conditioners for many rooms were running right outside our patio door. It could never be opened and I am a fresh air lover.
Probably because it was the main floor, we had ants in our room. Sometimes crawling on the bed, which was disconcerting. We saw at least one ant every day. The friendly ladies did do a great job cleaning and did mop the floor daily with disinfectant. The air conditioning worked well and was quiet.
The bathroom door did not open fully, it got stuck, so it was hard to get to the sink. The door also would not close properly. There was lots of hot water in the mornings for a shower. I found the room very cold and sterile looking with very white walls. It was not the place I had imagined it would be, from viewing photos and reading reviews.
We did not use the pool, it appeared very dirty, I wouldn't go in. I would not book this hotel again.
- Official Description (provided by the hotel):
- Warm and relaxing hotel with 51 comfortable rooms, located in the Canada area, the only ecourbanistic area in the State of Chiapas, with big trees and singing birds, 500 m from the bus terminal, 1000 m from the city center, and 8 Km from the archaeological site of Palenque. Our rooms are equipped with minisplit, screen 32" with cable TV, telephone, ceiling fan, free Wi-Fi, hair dryer, safe, iron and ironing board, private bathroom and amenities. ... more less
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- Also Known As:
- Chablis Hotel Palenque