I reserved a room on this hotel's website and received a confirmation e-mail, which stated that they would be in contact with me to confirm the reservation. Never heard from them, so I called the hotel to confirm. They said they had no record of my reservation, even when I gave the confirmation number from the e-mail. They said that they had no availability for the nights I had reserved.
I found the hotel on another booking site, and it showed that they did have availability, so I booked it through that site, paid a $22 deposit, and received a confirmation e-mail. Later, when I called the hotel to confirm, they AGAIN said that they had no record of my new reservation, and that they had no availability for those nights. Now I was out a reservation AND $22 non-refundable deposit. On top of it, their website was out for a week, with a message saying their account was suspended for violations.
It all seems pretty shady. Stay away from this place!!
- Official Description (provided by the hotel):
- we count on an excellent service of lodging that will totally please our guests; The main purpose of the hotel, is to offer to our guests one complete attention, excellent prices, tranquillity, comfort and all the amenities that we must available to do of its visit in Palenque, an unforgettable experience. ... more less
- Reservation Options:
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