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“All the basics, and nothing more”

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Hotel Villa Mercedes Palenque
Ranked #8 of 34 Hotels in Palenque
Reviewed November 11, 2013

The Villa Mercedes does what it says on the tin, and nothing more. Do not even think of staying here any longer than you need, honestly.
Rooms are super basic. No luxury at all.
Pool is great, in particular after visiting the ruins or walking in the jungle, but that is about it.
The restaurant makes you feel as if you are in a package holiday in Majorca. And with a view to the parking lot! Who built this hotel, honestly? Surrounded by the most majestic jungle in southern Mexico and I have to look at the vans when I am trying to have dinner??
Cordial receptionists, but that is that. Do not expect tremendous service either.

Room Tip: I would not stay next to the pool, unless you want to be woken up by screaming children splashing. T...
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  • Stayed: October 2013, traveled as a couple
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1  Thank Spanishwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 - 76 of 566 reviews

Reviewed November 6, 2013

Villa Mercedes is a good choice, just a few minutes away from the Palenque ruins.
The hotel is set in a beautiful garden with a very nice and sizeable pool area. The rooms are well equipped, including bathrooms with rain shower. At arrival, the rooms had a bit of a smell, which is probably normal in such a wet area.
Hotel staff has always been very friendly and helpful.
The breakfast buffet offers a good selection while dinner has been average. The menu is heavier on typical tourist food with only few Mexican choices.
Overall, a good hotel, with the nice garden setting and pool as big pluses.

  • Stayed: November 2013, traveled with family
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Thank Terp477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

I don't know about the other hotel in the suroundings but this one is for sure a great choice. It is ideally located closed to Palenque site and offer a nice luxury experience. The room are nice, good quality, clean, all services. The buildings are nicely located in a very nice place, great pool, very gorgious vegetation, flowers. 2 nice pools. Good food at the restaurant. Once again, if you can afford the price, this is the place to be closest to the Palenque site, you will not regret it. The staff will welcome you all heartly.

  • Stayed: September 2013, traveled as a couple
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1  Thank Jean-Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2013

I stayed 2 nights here with family when we were visiting Bonampak, Yaxchilan and Palenque. The hotel is very visually appealing and gives a sense of relaxation in comfort. The hotel staff are friendly and helpful and the rooms, although standard, are very comfortable. It was also very pleasant to have the choice of 2 pools for swimming, given the weather in the area. Overall, our stay was more than enjoyable, and I would recommend staying here.

  • Stayed: July 2013, traveled with family
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1  Thank emsusch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013

We spent here 2nights visiting yaxchilan, bonapac and Palenque ruinas and it was a perfect stay: excellent welcome, clean new standard room, good combination between modern and etnic style.
The staff is always at your disposal and very efficient. In this period is raining each evening and to avoid get wet one evening we tried the restaurant even the impression was, at the begining, of a typical mass turistic food, we were happy for our delicius dinner, plates are very well presented and better than local restaurant. Also the breakfast is special, you can choose different options, no buffet(finally) and so tasty juices!! We strongly recomend this hotel!
Bárbara et Riccardo
Fribourg

  • Stayed: June 2013, traveled as a couple
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Thank baciba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucia S, General Manager at Hotel Villa Mercedes Palenque, responded to this reviewResponded June 5, 2013

Dear guest

We appreciate all your comments

Its really a pleasure to know that you have enjoyed your stay with us. We hope you come back soon to Palenque and spend much time in Villa Mercedes.

Thanks again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2013

We stayed two nights here, and throughly enjoyed our time. It was the low season, so we got 1/2 off the cost of the room. The staff were GREAT ! Super friendly and inviting, and really helpful. There was a hammock outside of every room, but it was a little tough to use if you are tall. The toads outside the room every night were a welcome addition, just kinda hopping around waiting to greet you on your way to the room (only 3 or 4 in the whole outdoor hallway). The rooms were clean and comfortable. The bed was great, and the bathroom was spacious and clean. We got a hot sauna and massage called a Temazcal, basically you get covered in mud head to toe, sit a huge (essentially) brick pizza oven and they bring in hot stones and pour water over them while fanning the hot water with a palm leaf; it was a Mayan ritual. After, you grab an outdoor shower, pretty cool in the jungle, and then have a 45 minute massage. After a long day of hiking, it was spectacular. I would stay here again in a heartbeat!

Practicamente el mejor lugar para quedar en Palenque. Muy cerca a las ruinas de Palenque y un restaurante fantastico que se llama Don Mucho's.

  • Stayed: May 2013, traveled as a couple
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Thank takeitallin14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2013

When we arrived the entrance looked really promising but the rooms and restaurant were a disappointment. The rooms are basic and smelly. The breakfast is ok, but the location looks like a cheap group bus restaurant.
It is great to have a swimmingpool in this area. However the beds around the swimmung pool are dated.

  • Stayed: March 2013, traveled with family
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1  Thank pascale c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Villa Mercedes Palenque

Address: Carretera Palenque - Ruinas Km 2.9, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Palenque
#5 Spa Hotel in Palenque
Price Range: $65 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Villa Mercedes Palenque 3*
Number of rooms: 92
Official Description (provided by the hotel):
The design of Villa Mercedes Palenque reflects the Tropical Jungle in its architectural concept and is faithful to the tropical forest style, modern thatched roofs bungalows surrounded by exuberant nature, lovely gardens with exotic flowers, stone paths, two large swimming pools with sun deck, Mayan traditional Spa & Temazcal and many more facilities make this resort a unique space to enjoy and rest in the middle of the jungle.The gastronomy at the splendid VM PALENQUE is offered at “LA FORESTA RESTAURANT”, which is based on culinary excellence offering an international menus, sumptuous buffets and regional specialties.The hotel features a spacious meeting and banquets room, with capacities ranging from 10 to 350 persons, our Salon Bella Vista, garden or swimming pools decks are the ideal place for all kinds of events.The Hotel has the best facilities of the destination, secure car park, air-conditioning in all rooms, a splendid Lobby Bar, room service, laundry, safety deposit boxes. For those who enjoy visiting some of our countless natural beauties or archaeological sites please contact our concierge located in the Lobby.Our guests are invited to experience the traditional Mayan Temazcal and a variety of treatments and massages at the SPA with oils and traditional herbs. Located just 5 minutes from the impressive archaeological site of Palenque, the Hotel VILLA MERCEDES PALENQUE is the best option for lodging and services in town. ... more   less 
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Also Known As:
Hotel Mercedes Palenque

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