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“Amazingly overpriced”

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Hotel Villa Mercedes Palenque
Ranked #8 of 34 Hotels in Palenque
Reviewed January 2, 2013

We spent 4 days in Hotel Villa Mercedes. We chose to stay there due to it being over new years and wanted to find the nicest place for our 4 days in Palenque. On first impression the place looks great, good rooms, and very nice pool. Unfortunately during our stay we realised that the service was absolutely horrible and the we could getting better meals for 40% less at normal restaurants. Considering that the hotel is on the path out to the ruins some days it is inconvenient to find somewhere else to eat and I believe the hotel takes advantage of this. If you are staying for one night it would be fine, enjoy the pool... but anything more than that I and wouldn't waste your money.

  • Stayed: December 2012, traveled as a couple
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1  Thank 8RHastie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 - 88 of 570 reviews

Reviewed December 28, 2012

The hotel is surprisingly touristic. There are not a lot of hotels in this area with a high standard and we looked for a two night stay in the Chiapas area to see the waterfalls.

The pool was very nice, the food was horrible, dinner and breakfast.

The rooms were not very appealing, we prefer modern hotel rooms.

There is an area for rooms on right hand side of the hotel area, which is very bad, as there is an old "lake" but very dirty. We asked for a new room closer to the pool.

Room Tip: Ask for a room close to the pool.
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  • Stayed: October 2012, traveled as a couple
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Thank beachdeluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

The hotel is not close from the ruins but just inside the national park.
Bedrooms are confortable and well equiped.
The pool is nice and the restaurant average. The service is OK due to the Mexican standards.
But It is a good option for a 2 days trip in the incredible ruins of Palenque and
Yaaxchilan.
I recommend it with no hesitation

  • Stayed: November 2012, traveled as a couple
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Thank Yansi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

We enjoyed the comfortable jungle experience at Villa Mercedes Palenque. The hotel is a compound of 1 story buildings, so you walk out through the lush well-kept land scaping to your room and to the pool. We sat around the attractive pool with a glass of Mexican wine in the evening. The rooms are air conditioned and comfortable although the mattress was very firm. My Sister and I massages under an open-air cabana. The massage bed wasn't as comfortable as other massage beds I've experienced, but the massage itself was one of the best I've ever had and the sound of the jungle outside made it more enjoyable. We didn't eat at the restaurant, but there appeared to be a large buffet both for dinner and breakfast.

  • Stayed: October 2012, traveled as a couple
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Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

After negotiating a good price for the accommodation for two nights our first hurdle was trying to arrange breakfast for two adults and two children (4, 7). We were told about the great value for money for the buffet breakfast....and then told that the buffet breakfast was not available during off season? We were then told that we would have to pay full price for both the children ( who really only eat toast!). So after deciding to pay for breakfast we spent the next two days with no troubles. The rooms were great and very close to the ruin sites and nearby town, the pool was also great but didn't have any service for poolside drinks etc...
We left the hotel to realize two days later that my wife had left a dress hanging in the wardrobe. After a phone call to reception we were told that no items had been found and it was not there. As there was a little trouble with the language difference we sent an email for them to confirm, upon which we received no response which indicates they cannot be bothered replying to customers.

  • Stayed: August 2012, traveled with family
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Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

Stayed in this hotel for two nights to vist the Penque area. When we arrived the rooms were not yet ready although it was already in the afternoon. The hotel caters for large groups and because one of them was leaving (late ?) the rooms were unavailble. We we offered two rooms (for us and the kids) but they were not close together so we had to request this ourselves and then it was arranged. They forgot the take our credit card so we had to pay for all the drinks at the pool in stead of putting it on the bill.
The restaurant is decent but not very cosy as it to caters for large groups. The swimming pool makes up for a lot. a nice infinity pool of decent size. pool service was slow but the drinks were good.
So a very decent hotel which might be great if it improves its service and makes it a bit more cosy.

  • Stayed: July 2012, traveled with family
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Thank FrankDijkstra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012 via mobile

The service and the environment are more likely as a 3 stars hotel. Room furnitures decent, air conditioning noisy and not efficient, restaurant barely sufficient. Not definitely what you expect from a 5 stars hotel.

  • Stayed: August 2012
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1  Thank stef0468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Villa Mercedes Palenque

Address: Carretera Palenque - Ruinas Km 2.9, Palenque 29960, Mexico
Location: Mexico > Southern Mexico > Chiapas > Palenque
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Palenque
#5 Spa Hotel in Palenque
Price Range: $64 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Villa Mercedes Palenque 3*
Number of rooms: 92
Official Description (provided by the hotel):
The design of Villa Mercedes Palenque reflects the Tropical Jungle in its architectural concept and is faithful to the tropical forest style, modern thatched roofs bungalows surrounded by exuberant nature, lovely gardens with exotic flowers, stone paths, two large swimming pools with sun deck, Mayan traditional Spa & Temazcal and many more facilities make this resort a unique space to enjoy and rest in the middle of the jungle.The gastronomy at the splendid VM PALENQUE is offered at “LA FORESTA RESTAURANT”, which is based on culinary excellence offering an international menus, sumptuous buffets and regional specialties.The hotel features a spacious meeting and banquets room, with capacities ranging from 10 to 350 persons, our Salon Bella Vista, garden or swimming pools decks are the ideal place for all kinds of events.The Hotel has the best facilities of the destination, secure car park, air-conditioning in all rooms, a splendid Lobby Bar, room service, laundry, safety deposit boxes. For those who enjoy visiting some of our countless natural beauties or archaeological sites please contact our concierge located in the Lobby.Our guests are invited to experience the traditional Mayan Temazcal and a variety of treatments and massages at the SPA with oils and traditional herbs. Located just 5 minutes from the impressive archaeological site of Palenque, the Hotel VILLA MERCEDES PALENQUE is the best option for lodging and services in town. ... more   less 
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Also Known As:
Hotel Mercedes Palenque

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