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“One of the 2 best in town” 4 of 5 stars
Review of Crowne Plaza Hotel Villahermosa

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Crowne Plaza Hotel Villahermosa
Ranked #10 of 33 Hotels in Villahermosa
Certificate of Excellence
Houston, Texas
Level Contributor
482 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
“One of the 2 best in town”
4 of 5 stars Reviewed June 14, 2013

Have stayed here 3 nights each on 3 business trips. Only the Hyatt would compare.

Large and clean rooms. Good AC.

Friendly staff (and most speak English).

VERY good restaurant and open from 6 AM - midnight.

In a safe area with a number of restaurants within 5 minute walk.

Only downside - public areas as halls and lobby area are not air conditioned or poorly AC'd and front lobby door often open allowing bugs in..

Room Tip: If you are a Crown Plaza premier they have a 6th floor with much larger rooms and an area for snacks...
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JoeHouston52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
    36
    28
    14
    5
    8
See reviews for
13
11
8
53
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 1, 2013

Checked in for two. iChat's at the Crowne Plaza in Villahermosa. Recommend highly this hotel for the modern feel and very com table and clean room. Ceramic tile in rooms rather than carpet. less comfortable but its fresh and its clean. The bar downstairs is convenient and lively.

Try to have a room not facing the road to avoid the driving noise.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ISAandCHRIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 23, 2013

The room is clean. The breakfast buffet is excellent. I was there on a business trip and I will definitely stay at this hotel again on my next trip to Villahermosa. It is slightly far from the shopping centre and main tourist attractions. However, there is ample supply of taxis outside the hotel so you don't have to worry! Recommend this hotel. I was not dissappointed.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rob_faris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed February 16, 2013

Just finished a 3 day work trip to Villahermosa. The Crowne Plaza was very good. The hotel is clean and modern with a nice lobby bar off the reception area. Perfect for a cold beer after a hot day at work. The rooms were clean and well appointed. The breakfast buffet was excellent with a nice selection of fresh fruit, pastries and hot dishes. Above all the staff were excellent and always ready to help out.
My only complaint was that I couldn't get hot water out of my shower for the 3 days. Had I complained I'm sure that they would have had a fix for me but with the 33C heat outside I didn't mind it much.
Overall, there is no reason for me to change hotels for my next trip out.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed June 24, 2012

Stayed here for a recent trade show at the convention center across the bridge. Stayed here last year w/o any problems, so tried it again, even though the rates were ridiculously high. The room was terrible, frosted over windows so there was no view, you couldn't see out. Hotel too full to change my room. Bed was comfy, bathroom was nice, but intermittent hot water. I think the entire reception staff was in training, and basically had no clue about anything. Great breakfast buffet. Lobby bar had happy hour all night long everynight, but wouldn't offer it unless you asked for it. Very poor and rude service. Will not stay here next time, eventhough I am a loyal Priority Club member.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Travel8286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review, July 23, 2012
Dear pfgdl,

Thank you for taking the time to express your thoughts and concerns. I am pleased you liked our breakfast buffet. Kindly accept our sincerest apology that you were not fully satisfied with your accommodation and the service you received from our staff during your stay. Rest assured that your comments will be reviewed by our team and take actions accordingly.Thank you once again and we hope to have the pleasure in welcoming you back again very soon.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lompoc, California
Level Contributor
133 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed April 19, 2012

The CP Villahermosa is my favorite business hotel in VSA. This stay was my third in the past 18 months, and some of the staff remembered us. All the staff received us warmly and attended to all our needs. The rooms are clean and comfortable, the new internet service works well. The breakfast buffet has a wide variety of tasty food, although it can be quite crowded as it's popular with the locals as well. The bar is a good place to wind down at the end of the day, or catch some fútbol on the big screens. Located near both major traffic arteries, it's fairly easy to get to and from (even in VSA's traffic). I've stayed at the Camino Real, Hilton and Quinta Real as well, and prefer the CP.

Room Tip: 6th floor suites are worth the extra cost.
See more room tips
  • Stayed April 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TravelinFool93436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 24, 2012

Hello,
I had booked this hotel with Agoda servise, the payment for the stay in this hotel was taken from my credit card immediately, but during the check in in the hotel lobby administrator from reception ask my card again. I thought that it was just a formality. But some days after check out I found out on my credit card account that there was a second payment for this hotel on time of check-in.
Now I could not receive any reply during 1 month from hotel service center and Agoda also have forgoten my request, although I sent them email many times.
Sorry,
But this is discustng situation, and I'm regret for deal with agoda and Hotel Crown Plaza Villahermosa.

  • Stayed January 2012, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Solomini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Villahermosa, responded to this review, March 15, 2012
solomini,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service (or quality) which was unacceptable. We’d like to obtain some additional detail regarding your experience so we have sent you a private message.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Villahermosa

Property: Crowne Plaza Hotel Villahermosa
Address: Paseo Usumacinta 1708 | Tabasco, Villahermosa 86035, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Tabasco > Villahermosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #10 of 33 Hotels in Villahermosa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Villahermosa 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Crowne Plaza Villahermosa is a modern and well located hotel offering 108 deluxe rooms including 12 suites as well as a restaurant, bar and 24 hour room service. Guest room amenities include: minibar, color TV (cable system),direct LD dialing, King or two double beds, hairdryer and a vanity mirror. The Crowne Plaza offers meeting rooms that can accommodate up to 300 people with the latest in audiovisual equipment. Additional hotel amenities include: free parking, swimming pool, high speed Internet, business center, Sleep Advantage Program exclusive of Crowne Plaza Hotels, Executive Lounge, laundry, gym and the best service in Villahermosa. ... more   less 
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Also Known As:
Crowne Plaza Hotel Villahermosa Tabasco, Mexico

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