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“A hidden gem...”

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Hotel & Suites Real del Lago
Ranked #4 of 18 Villahermosa B&B and Inns
San Cristobal De Las Casas, Chiapas, Mexico
Level 6 Contributor
145 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“A hidden gem...”
Reviewed September 25, 2013

I stayed in this hotel with my family of 6 and they were so good to us. We did not have a reservation and they gave us an amazing deal off of the regular going rate. The pool up on the 5th floor makes for a beautiful view of the city. When we go back we will stay here again...
It is not easily accessible to restaurants or shopping, but we had our own vehicle and that was not a problem. When we needed an extra bed for my son... they did not charge... even though they were supposed to.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

Traveler rating
    8
    11
    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Merida, Mexico
Level 6 Contributor
257 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed June 18, 2013

After looking at places on the main highway we decided to go back to the Real del Lago. It is one block off the main street through Villahermosa and about a block and a half from Wal-Mart (for what that might be worth). There is NO place around it to eat other than the hotel restaurant and it is over priced and very limited in selection. Good price, clean room, wifi that worked and a guard on the parking lot. I would stay there again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank L0calO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 1, 2013

I stayed four nights (from 17 to 20 March 2013) at this hotel with my 2 year-old son and my husband, who had a congress in Villahermosa. We chose this place based on the good reviews (?) of this site and because, for the same price than a regular room in other nearby hotels, we could get a junior suite with kitchenette (which usually allows us to be a little independent from the hotel's restaurant and prepare a snack or warm milk for our toddler).

At our arrival, they did not respect our reservation for a junior suite and tried to put us in a regular room that was partly inundated. After reminding them that we had reserved a junior suite, they put us in one that turned out to have the only advantage of being wider than a regular room and having a small fridge whose door won't close, but no microwave at all. This means that in the end, we depended totally on the hotel's restaurant, which offered average food (compared to Mexican standards) and a room service that was really too slow (due to an obvious lack of personnel).

The outside pool on the hotel’s roof was overall really neglected and had so few chairs that we had to install ourselves on the cement ground. Worse still, there was an afternoon where we arrived at the pool with our toddler, and a gang of guys from northern Mexico had completely taken control of the pool area, shouting, playing very loud music and drinking their own beer. They made the two families that were trying to relax in the pool very uncomfortable. The hotel doorman came, noticed those clients’ unacceptable behaviour and... did absolutely nothing to defend the families. Of course we rapidly left.

The Real del Lago turned out to be an unfriendly place, even for my family who has been living in Mexico for over 4 years, speaks excellent Spanish and usually gets along well with Mexicans. From the very arrival I did not feel welcomed nor at home at the Real del Lago. Any simple and legitimate request I could have, like having a taxi called or a sheet printed, was attended with a relunctant attitude.

It is worth mentioning that there are no services (restaurants, supermarkets) at a walking distance from this hotel, which I found very unpractical.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Isagam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 7, 2011

We arrived to Villahermosa on May 26th with no reservations in the middle of a national fair and some conventions so we were recommended by a taxi driver to this hotel. It is located near a zone called Tabasco 2000, the price per night (60dls) is very affordable compared with the expensive 3*fiesta inn night for $150dls individual beds... The hotel is a little hidden because it´s inside a neighborhood in front of some companies, but it is located 5 minute ride to the famous park La Venta. The weather in general is humid and hot, so having an A/C becomes important. The rooms are clean and nice. There is this pool on the 6th floor with a nice view of the city.

Room Tip: upper rooms, better city view...
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  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Ettevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel & Suites Real del Lago

Property: Hotel & Suites Real del Lago
Address: Sindicato de Salubridad 209 | Col. Lopez Mateos, Villahermosa 86100, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Tabasco > Villahermosa
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Swimming Pool
Hotel Style:
Ranked #4 of 18 B&Bs / Inns in Villahermosa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel & Suites Real del Lago 2.5*
Number of rooms: 75
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Also Known As:
Hotel & Suites Real Del Lago Villahermosa, Tabasco, Mexico

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