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“Travelled to watch my daughter represent WA at National Softball Tournament”

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Novotel Sydney Rooty Hill
Ranked #1 of 1 Hotels in Rooty Hill
Certificate of Excellence
Perth
2 reviews
“Travelled to watch my daughter represent WA at National Softball Tournament”
4 of 5 bubbles Reviewed January 15, 2013

The room were very spacious, clean and the staff very friendly and welcoming. Close to Blacktown Olympic Sportspark. Bed was very comfortable. Laundry on each floor was very helpful and ice dispensing machine on each floor. Will be happy to stay there again. Right next door to the RSL club and has bowling centre across the carpark. Close to train if you need it .

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenniferAnniston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMaybury, General Manager at Novotel Sydney Rooty Hill, responded to this review, February 3, 2013
Thank you for staying with us at Novotel Sydney Rooty Hill and for taking the time to comment, it is much appreciated.

It is pleasing to hear that overall you had a positive experience at Novotel Sydney Rooty Hill, however I do understand that our room guarantee requirement has caused you some concern.

We do hope that we will have the opportunity in welcoming you to our hotel again soon.

Kind Regards,
Mark Maybury
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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934 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
Melbourne, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed January 15, 2013

My wife and I stayed for 3 nights in a standard room at the hotel. The quality of the room itself was excellent; the overall size was large, the bed was very comfortable, and the bathroom well presented. The one less than adequate feature was that internet access was only available via a physical connection, no wifi was available in the rooms themselves.

Where the hotel fell short was in the level of service and the surrounds of the accommodation itself. The signage to the property is very poor, both in terms of off-the-street directions, and then the entrance to the car park itself; that required a degree of guesswork and best efforts to negotiate. Once in the carpark, the parking bays were very narrow for any type of car larger than small.

The level of room service was inadequate; one night when we returned late to the room and requested room service, we waited some 45 minuites for our meal (a very basic request that would not require a great deal of preparation) to arrive. When I rang to enquire the whereabouts of the meal, I was told that we were behind 2 other orders and that it would be on its way. At 11:00 pm that seems a poor level of service.

The most annoying feature of our stay was the continual pulsing vibration that permeated the room, that was most apparent at night time and interrupted our sleep, forcing us to turn on the air conditioning in an effort to suppress the impact of the noise, This approach worked reasonably well, except that the room was already at a satisfactory temperature so that it became cold. When we raised the issue with the receptionist, she did not seem in the least surprised when we provided our room number (210) and offered for us to be moved to another room when one of the same type became available. This was not practical given that we had just one remaining night's accommodation. I would not expect this issue to arise at a brand name hotel, and certainly not when we had booked some 3 months earlier.

Hopefully these alerts will prove helpful for others contemplating staying at this establishment (there is very little else available in the surrounding area).

Room Tip: Rooms at the end of the complex are likely to be subject to noise vibration.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irb49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMaybury, General Manager at Novotel Sydney Rooty Hill, responded to this review, February 3, 2013
Thank you for your post. It is always a pleasure to receive positive feedback.

As we strive to continuously improve the quality of our services; it is only through such feedback that we can truly understand our business from our guest’s perspective.

Thank you again for sharing your experience and we look forward to welcoming you back to the Novotel Sydney Rooty Hill.

Mark Maybury
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Rooty Hill

Property: Novotel Sydney Rooty Hill
Address: 33 Railway Street, Rooty Hill, Blacktown, New South Wales 2766, Australia
Location: Australia > New South Wales > Greater Sydney > Blacktown > Rooty Hill
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Rooty Hill
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Sydney Rooty Hill 4.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Novotel Sydney Rooty Hill Hotel Rooty Hill
Holiday Inn Sydney

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