We will begin with the positives.
We were given, gathering from what we read in other people's reviews, the biggest bedroom in the building with an en-suite bathroom that was relatively clean. This was just as well, otherwise there would be nothing good to say about this hotel.
When we booked the 'hotel', it was labelled online as The Commercial Hotel. On the day we arrived, we were corrected when they told us it was actually a guest house and not a hotel. This was because we asked if they had phones in the rooms and they replied by saying only hotels do that. We were a little confused about this but it didn't seem important at the time so we let it go.
The staff seemed nice at first but after being there for a few days, as we had booked to stay for 14 days, our stay started turning into a bizarre situation.
First of all, they became upset with us because we wanted to sleep in (and not have breakfast) as we were on holiday but the staff had a problem with this as they wanted to clean the room in their own time and expected us to vacate the room. When I tried to talk to the manager about this, she told us that all hotels do this and when I said I had stayed in hotels that didn't, she laughed and said it was a B&B and all B&B's had this policy.
Let's just say that she changed the type of establishment whenever it suited the argument on her side.
Secondly, on a day when we ordered a taxi, upon coming downstairs, we noticed the manager talking to the driver about us in a negative way and when she saw us, she promptly stopped and went back inside her room.
On another occasion, we received a very rude letter from the manager saying that she had complaints from the staff because, according to them, we wouldn't let them clean our room. This was really baffling and upsetting to us because we tried our best not to sleep in as much in order to comply with their rules and time regulations. Again, I went to the manager to enquire about the letter, thinking I could resolve this in a peaceful manner, but she told me that her staff never lie and closed the door to her office in my face. I knocked on the door but she ignored me.
In conclusion, having summarised the bulk of what happened, the staff were horrible and unprofessional people who made what was supposed to be a relaxing holiday into a very stressful experience, hence we cannot recommend it to anyone.
P.S. We would like to recognise the only person who was nice to us in the entire time we were staying there which was the male manager of whom we do not know the name of. He was very kind and helpful towards us and we thank him for that.
- Official Description (provided by the hotel):
- The Commercial is a former coaching inn and has been run by the same family for over 100 years. We offer 4 star VisitBritain accredited inn accommodation and pride ourselves on the warm Cornish welcome we extend to all guests and customers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotels.com, Hotwire, Priceline, Cancelon, Cheap Tickets and TripOnline SA so you can book your The Commercial reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.