Stayed here 8th Dec till boxing day with Jet2 room cleaned most days food excellent always a choice snacks virtually all day massive swimming pool bit cold staff all very pleasent will be returning in may when covid restrictions are lifted nice hotel to chill out 3star hotel +
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After arriving and going to our room first thing i noticed was the view awful. Massive palm tree in our way Room 108 but put up with it . Can't ask for a room change in my opinion on something like that . Room was ok separate bedroom, room had a fridge and a balcony. Food was a bit samey each night in a menu form .Unfortunately at times the Spanish staff in the Restaurant didn't understand what we ordered and brought out our dishes incorrectly.But the staff where very polite and nice it was hard to say anything. Forgot to say Breakfast was lovely which was buffet style only downside it didn't do pancakes!
There wasn't many guests at the hotel so no real queue for all inclusive drinks . Plastic glasses in the day and glasses at night. Nice pool and good sunloungers but I think in the height in summer you may struggle for one unless you get up at the crack of dawn.
Overall nice hotel , clean , and nice staff . But don't have Room 108 if you want a nice view.
Location. Very quiet in a big Residential area a few bars my favourite was Benny's which was nearest to the Indian Restaurant i went to a couple of times
Dear Kev196,
Thank you very much for your time and review.
We are very happy to hear that you enjoyed your stay with us and thank you for all the positive comments.
Thank you very much and we hope to see you again soon at HotelesGlobales.
Best regards,
Hoteles Globales Customer Service Department
The hotel is clean, all-inclusive is great, food was good, snacks are good, really couldn't complain.
Had a few issues with our party, the hotel could not of handled it better.
Sebastian behind the bar is a true gent.
Remember this is a 3* hotel it is at the top end of that ranking.
Dont expect 5* treatment, unless you pay 5* prices.
I would definitely book again.
We stayed here for a week commencing 6th October we had a pool view room. The room was lovely and spacious and very clean the staff went above and beyond to assist. As we was in Covid-19 the hotel had excellent rules which was sanitise and to use gloves in the restaurant. Excellent idea we have never felt as safe. Would highly recommend the hotel and will be back this year. I hope all the staff and visitors have a lovely Xmas and New year 😄
1st the rooms are disgusting constant smell of sewage from the bathroom. The couch was all ripped the beds move when you move like proper jiggle. The headboard was hooked onto the wall and banged every time you turned round. The table was all burnt at the edges.
The food was rotten 3 choices for lunch and dinner nothing for my 10 year old.
On day 2 we had the men from hell shouting singing and banging until all hours of the morning every night and when I complained to reception I had a what do you want us to do about it reply.
The children’s swimming pool had cracked tiles .
The cleaners shout at you to get out your room at 9 am if you want your room cleaned.
The man next door had fell and had badly cut his head and body his blood was still on the main communal stairs 5 days later.
Honestly worst holiday we ate out 4 of the 7 days.
Not worthy of a 3 star rating
Dear 2007feb,
We are sorry to hear about your negative experience at our hotel. All your comments will be processed and discussed with the department managers. We would have liked you to signal the problems you mention during your stay, so that our staff could have helped solving them.
As for the cleaning service, our colleagues begin clening early in the morning, but they don´t kick clients out of their rooms, as they understand clients needs and are flexible and willing to offer our clients the best experience.
We apologise for the misunderstandings that took place, not all of our cleaning staff speak very good English, and there can be a communication barrier sometimes. However, our reception staff is more than open towards our customers, to hear and solve whatever problem might come up in the moment.
Thank you for sharing your feedback, we will take into consideration your opinion and do our best to strengthen our weakeer points.
Best regards,
Hoteles Globales Customer Service Department
We absolutely love this hotel and the location. So grateful that we managed to get here this year after having our May trip cancelled. The location seems to be busier than Caleta due to the locals keeping the bars open. Stoners is a decent bar with live music and cheap happy hour drinks (1 min walk from the hotel). The coastal walk into Caleta is beautiful. Bring cucumber for the chipmunks who you will meet along the way. Hotel food is nice if your not a fussy eater. Maybe not so great for kids but we went out of season to be fair. Can't go wrong with the salad. Drinks are decent and Sebastian is the best bar man in the world! There is also a lovely woman on reception who is very helpful. Oasis wildlife park is worth a visit if you have kids. You can feed the giraffes which is pretty cool! Free bus from the hotel in Wednesdays and Thursdays. The only thing I found personally annoying is the baby changing is in the woman's toilets in the hotel. I mentioned last year that I think it would be better in the disabled toilets. Due to my disability my partner had to change our baby in the woman's toilets which is a bit awkward for a man. I will definitely be back, love it here :)
Dear shanE4107PZ,
Thank you very much for your time and review.
We are very happy to hear that you enjoyed your stay with us and thank you for all the positive comments.
Thank you very much and we hope to see you again soon at HotelesGlobales.
Best regards,
Hoteles Globales Customer Service Department
