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“Outstanding service and fabulous staff”

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Stoke by Nayland Hotel, Golf & Spa
Ranked #1 of 1 Hotels in Leavenheath
Certificate of Excellence
Reviewed October 22, 2013

We were part of a large party who stayed here for 2 nights to celebrate a wedding anniversary, overall our experience was fantastic.

The staff were exceptional - they were attentive, professional and incredibly helpful. The level of service we recieved during the event planning stages and then throughout the entire weekend was frequently above our expectations.

The hotel is set in a beautiful location, the spa is delightful as are the golf courses, and the rooms are very well presented. The food both in the bar, the restaurant and at breakfast was delicious - especially the sausages and poached eggs!

Everyone had a wonderful time, so much so that we have already had multiple requests to repeat the weekend next year.

A special thanks to Debbie, Mel, Juno and Becky to name but a few.....a huge thanks to all of the staff that we had the pleasure of meeting and making the weekend such a success. We are looking forward to our next visit to Stoke-by Nayland Hotel!

  • Stayed: October 2013, traveled with friends
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Thank Mmille27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this reviewResponded November 15, 2013

Hope you had a lovely wedding anniversary celebration! Thank you for posting such a nice review – I will make sure that the named staff members know that you appreciated their help. Please do come visit again next year.

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630 - 636 of 878 reviews

Reviewed October 12, 2013

Yesterday we had to play at the Golf Club for a premium Service event and had to post a review for the extra mile that a young member of Staff went.....
As it was Friday night and the Band had rushed from work we were always going to be pushed for time. It was a black tie event and our Bass player had left half of his uniform at home.......In the changing room with no time to spare a Young Commis Chef stepped up and saved the day. He provided sewing kits and safety pins at the hour of need and saved a major wardrobe malfunction...!

  • Stayed: October 2013, traveled solo
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Thank bcfcbluesman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this reviewResponded October 18, 2013

Thank you for posting this comment. It does sound like the young Commis Chef saved the day a little bit. Hope you still had a good time playing the venue. What a great story to tell, huh?!

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Reviewed October 12, 2013

Stayed here for two nights with my mum.
The overall experience was very relaxing.
This is mostly to do with the beautiful surrounding and the thoughtful staff.
The reception staff were helpful as were the bar staff.
The waiting staff were very knowledgeable especially Adam kellie and the portugese waiter whose name we didn't catch. They definitely went above and beyond their jobs to help.
The food was gorgeous. The beef shin was a firm favourite.
would recommend and will definitely be going back
the spa itself is very

  • Stayed: October 2013
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1  Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this reviewResponded October 18, 2013

Glad you and your mum had a nice stay with us. Thank you for taking the time to post a review. I will pass on your comments to all the staff. Hope you’ll come back soon.

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Reviewed September 29, 2013 via mobile

Stayed here for one night on business as my usual hotel was fully booked due to a wedding.

Lovely location with two full 18 h I le golf courses a spa and fitness suite so every facility you vould require.

On my arrival at approx 17.00 the professional and very helpful receptionist said that unfortunately being a Saturday night, there were no tables available in the main restaurant until 21.30 which was too late for me.

The room was spacious with all of the amenities you would expect from a four star including air conditioning which was apreciated as it was a warm evening.

Had a drink and meal in the bar, thai fishcake to start followed by spaghetti and meatballs, both courses were very good and reasonably priced at about £20 including a pint of the local Aspall cider.

Would definitely stay here again if in the area.

  • Stayed: September 2013
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1  Thank Shaldonsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this reviewResponded October 4, 2013

What a lovely review – thank you. So happy we could accommodate you during your business stay. Did you have the time to make use of our facilities? If not, you should definitely try to pencil in a bit of down time during your next stay to enjoy the golf courses or the spa and fitness offerings. Hope we will see you when you are next in the area.

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Reviewed September 29, 2013

If you are looking for a relaxing break away, I would thoroughly recommend staying at this hotel.

All the staff were very friendly, welcoming and really helpful. The pool, sauna and jacuzzi facilities were excellent. We also experienced afternoon tea, which was amazing!

Our room was spacious with a lovely view of the golf course.

The only thing I can complain about is when we phoned reception to advise our safe wasn't working, they said someone would come up to fix it; but no-one did - we ended up not using it in the end, which wasn't a big deal.

Overall, I really enjoyed my time here and would definitely stay here again.

  • Stayed: September 2013, traveled as a couple
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Thank fabulous_lottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this reviewResponded October 4, 2013

Thank you for leaving such nice feedback. It is good to hear that you enjoyed your room with a view, Peake Spa and the afternoon tea offering. We do take our customer service very seriously so if you would like us to look into the issue with the safe, please contact us with a few more details about your stay and we will investigate. I hope we will see you again soon.

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Reviewed September 23, 2013

Family celebration party held at the hotel. Attentive service and excellent roast dinner and desserts ensured all went away happy. Splendid view across the golf course lakes and nice bar facilities too.

  • Stayed: September 2013, traveled with family
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Thank Tourist A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this reviewResponded October 4, 2013

Thank you for reviewing your party. I hope it was a successful event and that everyone enjoyed themselves. Please don’t hesitate to contact us if you would like to come again – it would be lovely to have you.

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Reviewed September 15, 2013

This is the third time i have stayed in the hotel after having been to a wedding reception ( my own included ) and must say on all occasions the stay was most enjoyable.
The actual wedding receptions were very well organised and went smoothly and the food that was served, was very tasty and plenty of it. I would stay here again.

  • Stayed: September 2013
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Thank thelard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBNHotel, Marketing Executive at Stoke by Nayland Hotel, Golf & Spa, responded to this reviewResponded October 4, 2013

Hope you had a good time at the wedding reception. Thank you for taking the time to post a review. I hope we will see you for a fourth stay soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stoke by Nayland Hotel, Golf & Spa

Address: Keepers Lane, Leavenheath, Babergh District CO6 4PZ, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Babergh District > Leavenheath
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Leavenheath
Price Range: $92 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Stoke by Nayland Hotel, Golf & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
The 4-star award-winning Stoke by Nayland Hotel, Golf & Spa is situated in 300 acres of rolling countryside, in a designated Area of Outstanding Natural Beauty (AONB). The hotel is ideally positioned in the middle of the Ipswich, Bury St Edmunds and Colchester triangle and is only 45 minutes from the M25 and Stansted Airport. The hotel offers 80 contemporary hotel bedrooms and a wide range of facilities including, the 2 AA Rosette Lakes Restaurant, two 18-hole Championship golf courses and driving range, nine function rooms offering superb views over Constable Country ideal for weddings, celebrations and conferences and a hi-tech fitness centre. There is also a luxurious spa within the hotel, where you'll find a heated indoor swimming pool with spa temple, sauna, steam room, exotic Rasul and Hammam treatment rooms, a bistro and a whole range of health and beauty therapies on offer. There is extensive free parking, free Wi-Fi available throughout the hotel and the Pippin Shop onsite provides all the essentials you may require plus an array of handmade gifts. Stoke by Nayland Hotel, Golf & Spa also offer a number of self-catering luxury lodges on site, which enjoy all the facilities of the hotel but with a private area to escape to. ... more   less 
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Also Known As:
Stoke By Nayland Hotel, Golf And Spa
Stoke By Nayland Hotel, Golf Hotel Leavenheath
Best Western Colchester
Colchester Best Western

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