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“Oh Dear!”
Review of Cappuccini Resort

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Cappuccini Resort
Ranked #1 of 1 Hotels in Cologne
Certificate of Excellence
Reviewed September 29, 2012

So, I found this intriguing little place when scouring for a relaxing and unique hotel to spend the last night of our belated honeymoon. It looked amazing, just up our street; secluded location, interesting restored building, panoramic views, lovely grounds, tempting spa and nice restaurant.

Oh dear. What a disappointment.

We arrived to some confusion over our booking and were actually given 2 separate rooms. An easy mistake I suppose, and one that could easily be forgiven. If I hadn't contacted the hotel in advance to request a bottle of bubbly for the room as a nice little touch to celebrate our final honeymoon destination. One would have assumed on this basis they may have been expecting a honeymooning couple (who had, incidentally, booked a junior suite)? Apparently not.

Once rectified, we were then given a key and pointed in the vague direction of the room...which was 'interesting'. Old? Yes. In keeping? Debatable. Done on the cheap in the pretence of sympathetic restoration? Absolutely. And the bathroom? We won’t mention the state of the toilet brush...all in all tired and dated.

Oh well, staying positive we decided to head on out to the pool...or the spa...or the bar for an afternoon tipple. Nope. None of the above is available. Everywhere is closed. The place is like a ghost town. We ambled through the gardens and up to the outdoor pool area...which I can imagine are lovely...in the height of season when they're tended to and maybe have some people around? Not today. Try as we might to find someone to help point us in the vicinity of the hotel spa (or indoor pool) there wasn't a soul to be seen.

We could be forgiven (if the pics are anything to go by) for assuming the spa/indoor pool were part of the hotel...so we decided to go and look for ourselves...down the dark stairwells we ventured...

This was probably the highlight of our stay. Although we didn't find the pool (it's in a separate building near the gatehouse at the bottom of the hill. Odd.) We spent a good half an hour exploring the hidden corridors and rooms (mainly used as storage), beautiful banquet hall (closed) and lovely terrace/osteria/bar (also closed). Unfortunately we felt like naughty schoolchildren tippytoeing and whispering our way around. This would have been so much nicer if when we arrived (or prior to) the hotel had maybe explained that our stay was out/toward the end of season and therefore could only offer limited amenities. With maybe an invitation to look around at our leisure (on the understanding that this was the case)? After all; this is the hotel’s USP is it not?

We arrived in the restaurant that evening to the ever smiling cleaner/waitress (as my nan would say 'chewing a lemon'). The dining room itself was lovely, some interesting features and art dotted around the place, nicely set tables (white linen, silverware, etc.) and a lovely view of the courtyard through the panoramic windows. Or there would have been if that area wasn't curtained off.

We were really impressed by the extensive wine list (which we had to ask for). Really good selection of both Italian and French wines. Unfortunately, our lovely bottle of Barbara D'Alba was somewhat tainted by the floating cork. Apparently offering an excellent wine list doesn't warrant training your staff on how to extrapolate a cork in one piece.

Dinner started promisingly; a very tasty amuse bouche and lovely appetisers. Alas, by the time our main was ready to serve two other couples had arrived (amounting to 6 diners in total). This, I can only imagine, caused a little confusion as my husband's 'bleu' fillet steak arrived without even a hint of pink. Sacrilege! We left shortly afterward to retreat to our room with a conciliatory bottle of wine and a crossword (rock 'n' roll).

Breakfast - we arrived to an empty dining area (having arranged the time the previous evening) and waited 20 mins after sitting for someone to come and offer drinks. However, there was a nice selection of toast, sweets breads and jams laid out for us to be getting on with in the meantime.

We'd requested a late checkout (1pm) but left much earlier. I'm not entirely sure which, if any, part of the experience (other than the wine) would warrant half of the cost.

Sigh. As they say 'it's the little things that count'. Unfortunately this message hasn't made its way to this random hilltop retreat.

Definitely one to avoid!

Room Tip: Go somewhere else!
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  • Stayed: September 2012, traveled as a couple
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5  Thank 5amKR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 - 11 of 128 reviews

Reviewed August 24, 2012

A beautifully restored Italian villa with fantastic attention to detail and a relaxing and peaceful ambience. A great room, lovely quiet courtyard and superb grounds. The nearby woods with paths and tracks fro running and walking is an added bonus. A superb restaurant with great food, romantic atmosphere and great service. A delicious menu and very impressive wine list. We were only there one night but will definitely go back for a longer stay.

Room Tip: Any of the rooms from 101 to 106
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  • Stayed: August 2012, traveled as a couple
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1  Thank walnut20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2012

If you like old, but want “old elegant” then give this a miss, however, if “old rustic” is more your thing, then this might be for you.

This hotel is an Italian hotel, run for Italians on the top of a hill near Lake Iseo, and I think it struggles with what it wants to be. Certainly not for children or for the elderly, as cut into steep terraces on many levels. This is a romantic “couples” hotel, for the twenty five to fifty-five age group.

Why Mixed up? Well....................this hotel was once a property of the monastic order of Capuchin, an offshoot of the Franciscan order. Much of this heritage is preserved with rooms being named after various Friars “Cella de Friar Antonio” etc. In keeping with the monastic orders values, nothing is decadent, with the rooms being clean but basic and very “farmhouse rustic.”

The pool is very pleasant on a terrace above the hotel and the restaurant as also to a high standard and both could fit easily within a more “elegant” location.

Approach road to hill top is very steep with a number of hair-pin bends and altogether not very well signed.

Staff were always friendly and helpful, although English was limited, but we got by and made it work.

Aircon worked, but was noisy.

Nice touch, they call you and ask what time you’d like breakfast, but ....... they think 08:00 is early, so not for the business traveller who needs to be up and out.

Would stay here again, but not on a business trip.

Parking was free. Didn’t use the internet. Insects were free too, got bitten all evening on the terrace during dinner!

This hotel needs to define what it wants to be. Elegant, rustic, historic, ecclesiastic as the current mix dosen't work.

Room Tip: Unless "rustic" is your thing, don't!
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  • Stayed: August 2012, traveled on business
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Thank PEM67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2007

Me and my wife stayed here for a couple of days. Our mission was to have relaxing days and beauty treatment at wonderful spa not far from this charming hotel. We experienced a pleasant stay, enjoyed pool and walked around the fantastic garden. Our room was rustic but very clean. We loved this hidden gem and loved the location too, we wish we could have stayed longer and hope to return.

  • Stayed: May 2007, traveled as a couple
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3  Thank Gianmaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2006

We spent less than 24 hours in the hotel and spa Cappuccini but it was enough to decide to take off.
Althogh the hotel is well restored the family that owns it is really unpleasant and craves for money so you will be charged for everything you do and also for what you don't do!
The spa is a good walk (about 1/2 km on a steep road) from the hotel and there is no transport service between it and the hotel.
The swimming pool needs to be improved and so most of the treatments. The service is very ordinary and, compared to the other spa I've visited, it cannot be compared. You need to ask for infusions because they are not given.
The price of the treatments is outrageous.
The worst part, however, is the check-out which takes about 30 minutes just to manage to print (hand written) the bill and where it seems like they paid us a favour to let us stay in their hotel.
Never again. Never.

  • Stayed: December 2006, traveled as a couple
    • Value
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    • Check in / front desk
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14  Thank Iome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Washington, DC
16
Reviewed July 17, 2005

Our experience at the Cappuccini has been a strange combination of good and bad. The place is charming, the rooms beautiful, food very good and the treatement at the annex spa and the personnel there were a real pleasure. Less pleasant was the all experience with the family running the business. Clearly they are not professional, we heard them often screaming and fighting with the personnel and at the moment of paying they asked for a much higher (50% more) price than the one we found on the internet. We ended up paying the price we had planned, but it was an unpleasant ending. We tried three times to conferm the reservation and the prices over the internet/phone/and fax and they never replied. Bad faith? Maybe not, but bad manners. In any case, an enchanting part of Italy.

  • Stayed: July 2005
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6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
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  • Stayed: November 2017, traveled as a couple
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1  Thank Antonella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cappuccini Resort

Address: Via Cappuccini 54, 25033 Cologne, Italy
Phone Number:
Location: Italy > Lombardy > Province of Brescia > Cologne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Cologne
Price Range: $138 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cappuccini Resort 4*
Number of rooms: 14
Official Description (provided by the hotel):
Cappuccini Resort is the place of the hospitality in the very heart of Franciacorta: situated in a XVI century monastery, the hotel features 14 rooms, among which 3 Suites, all equipped with fireplace, living room and a view of our private park. The Restaurant Cucina San Francesco is open every day for lunch and dinner and our Chef Piercarlo Zanotti’s cuisine, matched with a magnificent wine selection set by our Sommelier marco Pelizzari, will delight your senses and you will discover one of the finest cuisine in this area. For your relax, Wellness Center Elis offers a pool, sauna, hotbath, gym and differente rooms for treatment and massages: our peculiarity relies on the exclusive use of the wellness center that we grant to our guests. In summertime enjoy our swimming pool, surrounded by olive trees and rose bushes, relaxing on our sunbeds, under a shade or on our solarium terrace. The Resort position is a good starting point for your excursions in Franciacorta and to Lake Iseo. ... more   less 
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Also Known As:
Cappuccini Hotel Brescia

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