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“rude staff at Churnet train line”

Churnet Valley Railway
Ranked #1 of 1 things to do in Froghall
Certificate of Excellence
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Attraction details
Owner description: The Churnet Valley Railway, is a picturesque heritage Steam Railway that runs through Staffordshire’s Little Switzerland, the Churnet Valley. It meanders alongside the Caldon Canal and the River Churnet for a delightful nostalgic 11 mile return journey. Kingsley & Froghall Station has ample parking and disabled access and is home to the award winning traditional Tea Room plus the railways Souvenir Shop, both of which are open on running days. Consall Station has no public road access making it very quiet and isolated in its situation beside the weir on River Churnet where the canal splits from the river. Nearby are the Lime Kilns and the Black Lion Public House. At Cheddleton Station you can visit the Railway’s Engine Sheds and its small Railway Artifacts Museum. Trains run most Sundays from February to October, and full weekends from Easter as well as Wednesdays from June to September. Additional services run on all Bank Holiday Mondays and school holidays.
Reviewed July 30, 2013

After looking forward to what we thought was going to be a pleasant day riding trains in the Churnet Valley we were all very disappointed on arival at Froghall by only seeing one train, the cost of tickets was very expensive but the tea room was airy and pleasant. Staff were surly and awkward when asked for information and bungled around as if not quite knowing whet to say, on lady manager was very curt with us all because we asked her if the trains were running as advertised on the website, we are not used to being spoken in this way and what with loud mouthed volunteer workers showing off on the station platform by swearing and telling vulgar jokes it was all too much.

We will not be returning and we cannot recommend a visit to anyone thinking of going unless they enjoy being let down with false promises, I honestly think this venue needs redressing by Trading Standards on the grounds of misleading advertising.

NEVER GO TO THIS PLACE if you have sense and a brain.

9  Thank danny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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357 - 361 of 406 reviews

Reviewed July 19, 2013 via mobile

We visit here every year for the Santa Steam train. Both myself, my mother and my daughter absolutely love it. You get a mince pie and sherry whilst you are waiting for Santa to greet you. The kids get juice and a mince pie. Santa is always so lovely and friendly and the kids gifts are great too. Shall be booking soon for this December!!!

Thank Summer1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

Loved this little steam train, we happened to go on the real ale day so live entertainment and real ales on sale, drivers in full uniform, the atmosphere was lovely! It was a boiling hot day and we had our dogs to worry about or we would have spent more time walking in between stations and enjoying the scenery but it was a lovely little place.. Sadly dogs aren't allowed in the tea room - only drawback for us.

Thank Southerntoon2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

we did this as a "oh lets do it " not planned ..a bit of a dissapointment really ..felt like we waited at every stop too long ..

2  Thank puglover123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

We visited the railway as the annual trip for our Model Railway Club. To start with, the website was inaccurate, misleading and difficult to navigate: the additional price for the extension line was out by 50p; the ticket was advertised as a rover, but that only applies to the section between Kingsley & Froghall Station and Cheddleton, which is the shortest section, the ticket for the extension was for one trip only; and it was difficult to find a timetable for the day of our visit.
On arrival we found that there was only one train running, not two as the diesel railcar had broken down and the timetable was such that having a rover ticket didn't work (although as a group we were able to negotiate a second trip on the extension as compensation). Access to the shed at Cheddleton was restricted to stepping through the door into a small display area. There is no access to the yard. This, combined with the speed with which the loco was run round the train gave very few opportunities for taking photographs.

On the return from our second trip up the extension there was a major warp in the track, which meant that we had to proceeded very slowly back to Froghall, although full marks to the driver and crew for getting us past the obstruction. I was not impressed by one of the volunteers who wanted to hold up an already late train to get a drink.In fact the whole operation seemed to be run on somewhat amateurish lines.

If you are going, the tiny museum at Cheddleton is worth a visit and it is worth paying the supplement to ride the extension as the scenery is good and the gradients mean that the locomotive has to work hard.

The cost of the trip was £18, which compared with the £17 return on the West Somerset Railway, for example, represents poor value for money.

The acid test; would I go again? No.

3  Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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