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“Novotel Ellerslie” 3 of 5 bubbles
Review of Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
Ranked #1 of 8 Hotels in Greenlane
GreenLeadersSilver level
A TripAdvisor Member
“Novotel Ellerslie”
3 of 5 bubbles Reviewed November 10, 2010

Bad sleep due to other guests slamming doors late at night.
Not enough sugar in our room for two

  • Stayed November 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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916 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
Melbourne
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed November 9, 2010

This hotel, although not located in a great spot - between the race track and the motorway and nowhere near any places to eat or things to see, is comfortable, friendly and clean. When travelling for business, that's pretty much all you need - so this place delivers.
The check in is open 24 hours, so when I arrived after midnight, the check in was smooth and efficient. There is also 24 hours rooms service - the room service menu is quite extensive too.
In room, the bed was comfy and clean. The bathroom is bright and there's a good array of amenities. Free cable TV means that you're also not subjected to the (mostly) terrible kiwi TV!
The hotel also has a pretty good (but smallish) gym - it would be much better if this was also open 24 hours - can't see why not considering that it's not staffed.
In room internet is expensive - NZ$30 for 24 hours or 100MB whichever comes first.

  • Stayed November 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cowboyjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed November 8, 2010

We spent one night at the Novatel Ellerslie before moving to the Sky City for a conference. We found the facilities far superior than the more expensive Casino hotel where the conference was held. Thanks for a great stay.

  • Stayed October 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed November 8, 2010

Went to check in with a prepaid voucher and they MUST take a $100 hold on your credit card before allowing you to check in. Well, the card wouldn't work and thought it had something to do with the bank...the night manager wanted us to call there and then at 11:45pm to get it cleared. Just came off a flight, wasn't in the mood to sit on a call centre phone to sort it out so she asked for cash which we didn't have. She "allowed" us to stay but turned off the phone facility in the room (didn't care as it was so late at night).
Found out this morning, it was because she didn't put the chip card in the EFTPOS machine but kept swiping it. So, if you're from overseas, and your credit card doesn't work, make sure the staff member knows whether to insert the card or swipe it.

Also, when we arrived, two staff were at the front desk, I came in to get the luggage cart and nobody offered to help unload the car. When I went up to the front counter, with the luggage already loaded in the cart...I asked if they had any people that could help with luggage she said yes, do you want me to get someone? I said too late already and the person I was with said he'd take care of the luggage himself.

I'm an Accor Advantage Plus member and have stayed in alot of Accor properties. I have stayed at both this Novotel and adjoining Ibis and was not very impressed with the poor arrival and check in experience. They coud learn quite a bit from their sister properties in Asia.

  • Stayed November 2010, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank LaleeNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Ellerslie

Property: Novotel Auckland Ellerslie
Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Location: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

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