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“Polarising ” 3 of 5 bubbles
Review of Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
Ranked #1 of 8 Hotels in Greenlane
GreenLeadersSilver level
Sydney
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Polarising ”
3 of 5 bubbles Reviewed May 16, 2014 via mobile

This hotel is hard to rate as it polarises . Things that are excellent the wonderful staff who try to make the stay pleasant hats of to you !

Food wonderful lovely

However when you have worked 12-13 hour days and pull up after driving 30 minutes to find a carpark in the pouring rain it's not so good. This happened every night I stayed there and I stayed four nights.

To be told each time there's extra carparks at ellerslie race course and I was like no there's not it's full ..

I said ok well I will have to pay for valet they said no we don't have it ..
Sometimes a wonderful staff member parked my car ..

Guys you need to fix this . Luckily one night after telling the staff I had an urgent appointment the person who was taking me said I could take his car park but otherwise this is very stressful. The wonderful English gentleman at the concierge desk came up to me upon check out having remembered he actually had retrieved my car from the first night (after driving around the carpark and half of ellerslie racecourse ) and took my keys and my bag and put the car outside .. Well he just restored my faith and now I will come back

During the week business people like me stay at your hotel we are really busy please everything else is great

Stayed May 2014, traveled on business
Helpful?
1 Thank Mitchwitch_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, May 21, 2014
Hello,

Thank you for taking the time to write this review. I have shared the comments with the team, in particular Bryan, our lovely English gentleman, they were all very happy to hear your thoughts.
Please note that we will be happy to assist with car parking, do not hesitate to contact our Front Office team on your future stay.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

872 reviews from our community

Traveler rating
    276
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    134
    39
    14
See reviews for
190
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301
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
Bay of Plenty Region, New Zealand
Level Contributor
110 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed May 16, 2014

This hotel is surprisingly quiet though it's situated near the motorway and train station. Our good sized room overlooked the race course and golf driving range. The bar offered a reasonable food selection, and the restaurant served both buffet and a la carte meals. We found the staff helpful and friendly. We needed to keep an appointment at Greenlane Hospital which is less than half an hours walk, or five minutes drive from the hotel. The train station is only five minutes walk if we'd wanted to go into the city. An excellent hotel for those wanting quiet accommodation with easy access to the city, race courses and hospitals.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank josied1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, May 21, 2014
Thank you very much for sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, New Zealand
1 review
4 of 5 bubbles Reviewed May 14, 2014

Really quiet hotel even though located in a busy area. Staff were excellent and accommodating. Everything we needed. Just found promotion of a child's charity in the room a little off-putting - but nothing major.




  • Stayed May 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, May 15, 2014
Thank you for sharing your thoughts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maungaturoto, New Zealand
1 review
2 of 5 bubbles Reviewed May 11, 2014

TV channel options, screen quality and availability were terrible. Significant time outages and re quality, it is 2014 not 1995.

Phone answering - Reception, Room service were shocking. We were advised the cause was a full house. We don,t believe this

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Rod L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, May 13, 2014
Hi Rod,

Thank you for taking the time to share this review, and for highlighting the TV issues you faced during your stay. Please note that our Chief Engineer has been informed of these problems and is currently looking into options for upgrading our product.

Thank you once again we do hope you will allow us another opportunity to better serve in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Ellerslie

Property: Novotel Auckland Ellerslie
Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Location: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

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