This hotel is hard to rate as it polarises . Things that are excellent the wonderful staff who try to make the stay pleasant hats of to you !
Food wonderful lovely
However when you have worked 12-13 hour days and pull up after driving 30 minutes to find a carpark in the pouring rain it's not so good. This happened every night I stayed there and I stayed four nights.
To be told each time there's extra carparks at ellerslie race course and I was like no there's not it's full ..
I said ok well I will have to pay for valet they said no we don't have it ..
Sometimes a wonderful staff member parked my car ..
Guys you need to fix this . Luckily one night after telling the staff I had an urgent appointment the person who was taking me said I could take his car park but otherwise this is very stressful. The wonderful English gentleman at the concierge desk came up to me upon check out having remembered he actually had retrieved my car from the first night (after driving around the carpark and half of ellerslie racecourse ) and took my keys and my bag and put the car outside .. Well he just restored my faith and now I will come back
During the week business people like me stay at your hotel we are really busy please everything else is great
- Official Description (provided by the hotel):
- Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more less
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- Also Known As:
- Novotel Auckland Ellerslie Hotel Greenlane
- Accor Auckland Ellerslie
- Auckland Novotel
- Novotel Auckland Ellerslie Greenlane