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“Good business stop”

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Novotel Auckland Ellerslie
Ranked #1 of 8 Hotels in Greenlane
GreenLeadersSilver level
Auckland
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good business stop”
Reviewed September 23, 2013 via mobile

I often travel to Auckland and had a terrible experience with The Ibis which is attached to this hotel, although it feels like a world apart, even with its own lift to the separate hotel!! Rooms were clean, well fitted and had everything you would need. My tv didn't work so I had to have someone up to help me and a very little thing would be that they supplied a noodle cup in the mini bar and no cutlery and the green tea or camomile tea options need to be called for from reception which would be expected in most hotels. Parking is still a huge problem and if you are not there by 4.30pm, you are stuffed for trying to get a park.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RieBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, September 27, 2013
Dear Rob,

Thank you for your feedback. We do appreciate your words.
Please note that our Front Office team will be more than happy to offer you complementary valet service on your next stay, do not hesitate to contact us in case you need assistance.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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932 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 18, 2013

We stayied at the Novatel for 5 days and it is much better than the otherside of the hotel Ibis Ellerslie, which is the same property but the other side of the hotel...same check-in desk....they run it as 2 different properties. I had booked the Ibis Hotel but the rooms were tiny. So moved to the Novatel for NZ$50 more a night. The staff were great! Got a little stuffed toy for my daughter everyday...that was a nice touch...also have TV and video games for the kids to play in the lobby area....Internet charges are horrendous...but they have free internet computers to use in the lobby.

Room Tip: All their rooms are good. Don't get the Ibis Hotel rooms...they are tiny.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MiraazPeerbhai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, September 21, 2013
Thank you for sharing your thoughts. I have shared this feedback with our staff and they were happy to know that you had a good experience at our hotel.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch
Level Contributor
125 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 11, 2013

Always consistent --Rooms are clean and comfortable Bathrooms are well stocked if small.Front office staff are helpful and efficient. Grab and go meal is good value and quick. The bar is usually well attended and staff are usually helpful although on this stay we were so dissapointed with the service we walked over to the adjoining cafe.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seaoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review, September 21, 2013
Thank you very much for your comments. We are sincerely sorry that we failed to deliver service of the high standard we believe you should have received. Rest assured that we will be taking measures to prevent this from happening again.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Auckland Ellerslie

Property: Novotel Auckland Ellerslie
Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Location: New Zealand > North Island > Auckland Region > Greenlane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Greenlane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
Novotel Auckland Ellerslie Greenlane

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