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“Always a good stay here”

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Novotel Auckland Ellerslie Hotel
Ranked #1 of 8 Hotels in Greenlane
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 31, 2012

Have stayed here several times now on business trips. The rooms are always very clean and well accommodated. Good location, near the motorway but no road noise. Check in and out always goes smoothly. I haven't eaten dinner here, but the breakfasts are always good.

  • Stayed: November 2012, traveled on business
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Thank scarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul A, General Manager at Novotel Auckland Ellerslie Hotel, responded to this reviewResponded November 27, 2012

We’re thrilled to be your home when on business in Auckland and that your experience at the Novotel Auckland Ellerslie has been always that fantastic! We too love our quiet and comfy rooms – so important to reenergise after a working day. We are very pleased to hear you have enjoyed our breakfast. We have some exciting changes such one espresso coffee as part of your buffet experience. We hope you have the chance to try our dinner too in the future (either our delicious a la carte menu or our sumptuous buffet, not to mention our seafood buffet which is on every Friday). Thank you for sharing your feedback with us, we look forward to welcoming you back.

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Reviews (967)
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602 - 608 of 967 reviews

Reviewed October 30, 2012

I returned on business and stayed for a week in a suite on the third floor. The room was spacious and included a king size bed, a bathroom, two toilets, two TV's, dining table etc. Wonderful for a week stay.
Staff were attentive and made the stay more comfortable especially as I miss home when I am away for long periods.
Food is good but after a week becomes a little ordinary.
Recommend to others.

Room Tip: Any room is good, I enjoy looking over the race course if possible.
  • Stayed: October 2012, traveled on business
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Thank Vic_Traveller_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul A, General Manager at Novotel Auckland Ellerslie Hotel, responded to this reviewResponded November 27, 2012

Thank you very much for your review. We are pleased that you found your suite cosy and perfect for your week’s stay with us. We are even more thrilled to be able to make that impact on your time away from home – that is our ultimate goal and one of the reasons we love what we do. Thank you for sharing your feedback with us, we certainly feel special about it and your comments will serve as encouragement as we continue striving to provide exceptional service always. We are pleased that you enjoyed your meals and would love to hear from you on how we can make your dining experience that memorable too. Thank you and we hope to see you back in the near future.

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Reviewed October 26, 2012

Very easy access from the motorway north or south. Excellent location for appointments or visiting Ascot/Mercy Hospital. You can walk over to the hospital and back to your restful hotel room. Free wireless access in the lobby area is great but only for a half hour.

  • Stayed: October 2012, traveled as a couple
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Thank alisonsRotorua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, Manager at Novotel Auckland Ellerslie Hotel, responded to this reviewResponded December 26, 2012

Thank you for posting your comments and highlighting our location, next to Ascot Hospital. We appreciate your effort to share your thoughts.

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Reviewed October 22, 2012

We have stayed many times here and always find it easy to come and go. Its always clean, check in and out is efficent and you don't have to pay rediculous car park fees. Sadly last time we stayed we went to order some room service and the first two items we chose they had run out of. Considering they were only Hamburgers and Nachos it seems bad ordering had taken place. Its not as if we want oysters! It won't put us off going back as the location is great

  • Stayed: October 2012, traveled as a couple
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Thank rossgo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul A, General Manager at Novotel Auckland Ellerslie Hotel, responded to this reviewResponded November 27, 2012

Thank you for choosing the Novotel Auckland Ellerslie. We are thrilled to read you very much enjoyed our location and your Novotel room and that you found our reception team efficient – it is a great to have you staying with us and even better to know that you have enjoyed your many times here. We were disappointed to read about your experience with ordering from our Food & Drink 24/24H menu. We have shared your comments with our team for review and we are sorry to have let you down in this instance. We can’t wait for your return to have the opportunity to impress you as we should. Thank you again and hope see you back soon.

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A TripAdvisor Member
Wellington
21
Reviewed October 21, 2012

An excellent hotel. The staff were very friendly and helpful.
The room was spacious and clean.
The bed was a bit too soft but that may suit others.
The restaurant food was delicious was the staff very attentive.
Location was excellent being close to the motorway without alot of motorway noise.
I would definitely stay here again.

  • Stayed: October 2012, traveled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul A, General Manager at Novotel Auckland Ellerslie Hotel, responded to this reviewResponded November 27, 2012

Thank you for your review. We’ve shared your wonderful experience with our team who works very hard and passionately to provide an exceptional service each day. It’s great to read that we have made your time here that much more memorable. We are happy you enjoyed our handy location and the quietness of your room. In the future, please do let us know of your preference for a firmer mattress; we'll be glad to add extra support to ensure your night’s sleep is perfect to your needs. Thank you again and we are looking forward to welcoming you back.

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Reviewed October 18, 2012

Was excellent!
Only complaint was that we entered the dining room at 9.40pm and the buffet closed at 9.30pm (I am guessing)
We were one of 2 couples in the dining room and the other couple had the buffet (they had just started)
We asked for the buffet and were told No.
The other couple had just stood up to get their entree.
We ordered and ate entree, main and dessert and left the dining room and the other couple were still munching away at the buffet.
Think the hotel should have looked at the situation and acted accordingly.

  • Stayed: October 2012, traveled with friends
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Thank jinxbailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul A, General Manager at Novotel Auckland Ellerslie Hotel, responded to this reviewResponded November 27, 2012

Thank you very much for your review. It’s great to read you had an excellent stay. We’re disappointed your dinner experience was not everything it should have been and appreciate you letting us know. We have discussed your comments with the team and hope we’ll have the chance to welcome you back in the near future.

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Reviewed October 13, 2012

Came for one night and a meeting in the hotel. The room was fantastic and service as well. Despite a full (ish) htoel got a great night's sleep. The food at the restauran was excellent too.
The meeting went really well and staff were obliging and considerate

Room Tip: Any would be fine
  • Stayed: September 2012, traveled on business
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Thank SadeWellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zayne B, General Manager at Novotel Auckland Ellerslie Hotel, responded to this reviewResponded October 15, 2012

Thank you for your wonderful feedback. We are delighted to host you and your team meeting during your visit to Auckland. It’s great to read you thoroughly enjoyed your stay and your meeting went well and smoothly just as it should! Our team is very much happy to learn you found the service fantastic and the food excellent – we take great pride on what we do and knowing that you had such a great time with us is the best reward. Thank you again, we hope to welcome you back soon!

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Additional Information about Novotel Auckland Ellerslie Hotel

Address: 72-112 Green Lane East, Greenlane, Auckland 1051, New Zealand
Location: New Zealand > North Island > Auckland > Greenlane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Greenlane
Price Range: $139 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Ellerslie Hotel 4.5*
Number of rooms: 147
Official Description (provided by the hotel):
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel

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